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Production Support Jobs in Georgia (NOW HIRING)

Nfinity Athletic

Apparel Production Assistant

Atlanta, GA · On-site

$15.50 - $20/hr

Apparel Production AssistantNfinity Athletic Atlanta, Georgia, United States (On-site)Save Apply Nfinity is seeking an Apparel Production Assistant to support our Custom Wear and E-commerce teams in ...

Nfinity Athletic

Apparel Production Assistant

Atlanta, GA · On-site

$15.50 - $20/hr

Apparel Production AssistantNfinity AthleticAtlanta, Georgia, United States (On-site)Save Apply Nfinity is seeking an Apparel Production Assistant to support our Custom Wear and E-commerce teams in ...

Dobbs Equipment

Product Support Sales Rep (PSSR)

Atlanta, GA · On-site

$19.75 - $22/hr

Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR). This individual must be a visible, active, and recognized customer support leader throughout your area of responsibility ...

Dobbs Equipment

Product Support Sales Rep (PSSR)

Savannah, GA · On-site

$19.25 - $21.50/hr

Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR). This individual must be a visible, active, and recognized customer support leader throughout your area of responsibility ...

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Production Support information

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$9

$29

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How much do production support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for production support in Georgia is $29.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $45.48 per hour, depending on experience, location, and employer.

What is a production support?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What are common challenges in production support, and how can they be managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What skills and qualifications are needed for production support?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

Is production support a stressful job?

Production support is often considered a high-pressure role because it involves maintaining critical systems, troubleshooting issues quickly, and ensuring minimal downtime. The job requires strong problem-solving skills, the ability to work under tight deadlines, and sometimes irregular or on-call hours, which can contribute to stress levels.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

What is a production support worker?

A production support worker is responsible for maintaining and troubleshooting manufacturing or IT production systems to ensure smooth operations. They often monitor equipment, resolve technical issues, and may use tools like diagnostic software, working in shifts to support continuous production. Strong problem-solving skills and technical knowledge are essential for this role.

What are the most commonly searched types of Production Support jobs in Georgia?

The most popular types of Production Support jobs in Georgia are:

What are popular job titles related to Production Support jobs in Georgia?

For Production Support jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Production Support jobs in Georgia look for?

The top searched job categories for Production Support jobs in Georgia are:

What cities in Georgia are hiring for Production Support jobs?

Cities in Georgia with the most Production Support job openings:

Production Support jobs near you
Infographic showing various Production Support job openings in Georgia as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $61,410 per year, or $29.5 per hour.

Product Support Representative (PSR)

Cowin Equipment Company, Inc

Mableton, GA • On-site

Full-time

Re-posted 28 days ago

Cowin Equipment Company rating

8.6

Company rating: 8.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

31st of 173 rated vehicle equipment hire

Job description

Product Support Representative (PSR)
Position: Product Support Representative (PSR)
Responsible for all aspects of the requirements of CEC at customer jobsites and CEC's Parts Department.
The individual in this position should be personable, highly motivated, a problem solver, reliable, ethical, and able to adapt to all of the forces around them - customers, suppliers, department employees, co-workers and manufacturer representatives. It is extremely important that this individual have strong selling skills and interpersonal communications skills.
The job requires the ability to operate a computer, drive a vehicle, operate a forklift and overhead crane. Will be responsible for all ordering at customer jobsites. This job requires twisting, climbing, lifting, carrying, pushing, pulling, standing, walking, squatting, crawling, bending, fine manipulation and simple grasping such as detailed herein. This job requires twisting several times per day, climbing on work platforms and catwalks. A high degree of dexterity is required for both hands ranging from simple grasping to fine manipulation.
This job requires lifting and carrying parts and components that range in weight from 5 - 100 lbs. Pushing and pulling is required at times in handling and moving these parts. These parts must be moved over concrete, asphalt, and dirt surfaces. This job must be performed at customer jobsites and at CEC. Must be on call 24 hours a day.
Detail Job Description:
  1. Reports to Product Support Mgr for all job responsibilities.
  2. Responsible for promoting all of CEC products and services.
  3. Responsible for all parts ordering at customer jobsites and expediting parts on backorder.
  4. Assist customers with identifying their parts needs and obtaining the correct parts.
  5. Responsible for the coverage, retention, development and customer satisfaction of a specific group of customers within the appropriate sales territory.
  6. Maintains a high degree of efficiency with regards to the parts business and functions performed in ordering, to instill customer confidence, assurances and satisfaction with CEC's Parts Department service.
  7. Diplomatically handles customer complaints in a friendly, pleasing and personal matter - reports any condition, which might need other company attention.
  8. See that promises are maintained and deliveries are made on schedule - advise customer of any known delays.
  9. Makes recommendations for new markets and improvements.
  10. Develop in conjunction with the Product Support Mgr service programs to assigned customers (maintenance programs, machine repairs, inspections, oil sampling).
  11. Perform / coordinate market and opinion surveys.
  12. Develop and grow market share in the Central Alabama region.
  13. Maintain excellent customer relations.
  14. Maintain high employee morale.
  15. Call reports are to be completed as specified by company procedures/policies.
  16. Track competitive company sales positions and market positions.
  17. Conduct ongoing surveys for each customer to determine the wants and needs for the future.
  18. Maintain and regularly update a population list (model numbers and customer names).
  19. Follow all policies and procedures as specified in company manuals.

Secondary Job Duties:
  1. Assist with the performance of the annual physical inventory.
  2. Works with other department personnel in order to assist them with parts information as required.
  3. Assist when directed with mechanics on pulling machine inspections and inputting information collected into the NDS system.
  4. Serve as a back-up to the front counter in the parts department, as directed by the Product Support Mgr.
  5. Assist as needed in working in the warehouse, stocking parts, handling freight and processing stock transfers.
  6. Back-up the Product Support Mgr when he is out of the office or on vacation.
  7. Performs any other duties as assigned by the Product Support Mgr.

Note: All work must be performed in a safe and orderly fashion. Must adhere to all Cowin Equipment Company safety and driving rules. Must be aware of OSHA / MSHA standards relating to the heavy equipment industry and adhere to these while performing job duties. Personal protective equipment must be worn as dictated by job duties. This personal protective equipment shall be maintained in a clean and usable state.

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