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Product Support Engineer Jobs in California (NOW HIRING)

Abbott

Senior Product Support Engineer

Sylmar, CA · On-site

$90K - $180K/yr

MAIN PURPOSE OF ROLE The Tier II Product Support Engineer provides advanced technical support for Abbott cardiac rhythm management remote care products, connected devices, mobile applications, and ...

Abbott

Senior Product Support Engineer

Los Angeles, CA · On-site

$90K - $180K/yr

MAIN PURPOSE OF ROLE The Tier II Product Support Engineer provides advanced technical support for Abbott cardiac rhythm management remote care products, connected devices, mobile applications, and ...

Amat

Global Product Support Engineer

Santa Clara, CA

$124K - $171K/yr

Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping Identify new parts that require to ...

Amat

Global Product Support Engineer

Santa Clara, CA · On-site

$124K - $171K/yr

Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping Identify new parts that require to ...

Amat

Global Product Support Engineer

Santa Clara, CA · On-site

$100K - $136K/yr

We're committed to providing programs and support that encourage personal and professional growth ... New Product final test * Drive resolution of key issues with Engineering. * Own beta site test ...

Amat

Technical Product Support Engineer

Santa Clara, CA · On-site

$110K - $152K/yr

Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who ...

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Product Support Engineer information

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How much do product support engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for product support engineer in California is $39.35, according to ZipRecruiter salary data. Most workers in this role earn between $29.18 and $46.01 per hour, depending on experience, location, and employer.

What is a product support engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are the key skills and qualifications needed to thrive as a product support engineer?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What are some common challenges product support engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product Support Engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $100,000. Certifications and proficiency with tools like ticketing systems can influence salary levels.

Is product support engineer a stressful job?

A product support engineer's role can be stressful due to the need to quickly resolve technical issues, often under tight deadlines and with high customer expectations. The job requires strong problem-solving skills, communication, and sometimes working outside regular hours to ensure customer satisfaction and system uptime.

What are popular job titles related to Product Support Engineer jobs in California?

For Product Support Engineer jobs in California, the most frequently searched job titles are:

What job categories do people searching Product Support Engineer jobs in California look for?

The top searched job categories for Product Support Engineer jobs in California are:

What cities in California are hiring for Product Support Engineer jobs?

Cities in California with the most Product Support Engineer job openings:

Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $81,844 per year, or $39.3 per hour.

Senior Product Support Engineer

Veeco Instruments, Inc.

San Jose, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

About Veeco
You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us. 
 

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.
 

We're looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.

 
Overview
 
Veeco is seeking a Senior Product Support Engineer to provide engineering-level support to customers, customer support personnel, and field support teams responsible for diagnosing, troubleshooting, repairing, and debugging Lithography and Laser Annealing products. This role responds to escalated hardware and software issues that first-line field service teams are unable to isolate or resolve. The ideal candidate is a proactive technical professional with strong problem-solving skills, customer service experience, and expertise in system-level software debugging using techniques such as debug and trace output analysis. The Software Product Support Engineer will lead the local team by analyzing incoming issues, developing action plans, tracking progress, and ensuring customer satisfaction.
 
Responsibilities
  • Assess, troubleshoot, and resolve customer software and hardware issues that Field Service has been unable to address.
  • Collaborate with customers in business-critical situations, providing responsive, professional technical expertise.
  • Partner with customers and internal teams to identify, validate, and implement effective solutions to technical issues.
  • Provide engineering teams with technical feedback on product changes, enhancements, design issues, reliability concerns, maintenance challenges, and software defects.
  • Track and analyze supplier and Original Equipment Manufacturer (OEM) support calls, authorizing Field Service use of OEM resources as needed.
  • Track activities and provide weekly reports to Product Support management.
  • Manage customer escalations by ensuring the team focuses on the right tasks, meets schedules, and maintains customer satisfaction.
 
Minimum Qualifications
Bachelor's degree in Engineering, Computer Science, Physics, or a related field, or equivalent experience, plus at least (5) five years of customer-facing product support or engineering experience in the semiconductor capital equipment industry. Ability to travel domestically and internationally up to 20%.
 
Knowledge, Skills, and Abilities
  • Strong knowledge of object-oriented methodologies and technologies, including C#, .NET, C++, Python, VB, COM, MFC, Microsoft Visual Studio, and Windows OS.
  • Skilled in debugging large code bases and multithreaded applications.
  • Knowledge of software development processes, methodologies, and the full software lifecycle for critical applications.
  • Excellent written and verbal communication skills in English.
  • Strong project management skills, with the ability to work effectively both independently and as part of a team.
  • Strong interpersonal skills, with the ability to communicate effectively across teams and with customers.
  • Strong understanding of electrical, mechanical, pneumatic, and optical systems; experience with HVAC and cooling/chiller technologies is preferred.
  • SAP experience preferred.


Salary and Benefits
The expected salary range for this position is $148,356.00 -$192,205.00 plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay. If your salary requirements exceed the advertised range and you remain interested in Veeco, we encourage you to apply or email your resume to recruiting@veeco.com.

Other benefits include:

  • Medical, Dental, and Vision
  • 401(k) with Company Match
  • Holiday, Vacation, and Sick Time
  • Flexible Spending Accounts (FSA)
  • Commuter Benefits
  • Life and Accident Insurance
  • Disability Insurance
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • Identity Theft Remediation
  • Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.

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