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Product Support Engineer Jobs in California (NOW HIRING)

Amat

Global Product Support Engineer

Santa Clara, CA · On-site

$124K - $171K/yr

Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping Identify new parts that require to ...

Amat

Global Product Support Engineer

Santa Clara, CA

$124K - $171K/yr

Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping Identify new parts that require to ...

Amat

Technical Product Support Engineer

Santa Clara, CA

$110K - $152K/yr

Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who ...

Danaher

Product Support Engineer, BioPharma - ONSITE

San Jose, CA · On-site

$105K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Product Support Engineer, BioPharma is responsible for providing high-quality engineering support to meet Field Service and external customer needs on our QPix, ClonePix and CloneSelect Imaging ...

Danaher

Product Support Engineer, BioPharma - ONSITE

Fremont, CA · On-site

$105K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Product Support Engineer, BioPharma is responsible for providing high-quality engineering support to meet Field Service and external customer needs on our QPix, ClonePix and CloneSelect Imaging ...

Danaher

Product Support Engineer, BioPharma - ONSITE

San Jose, CA

$105K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Product Support Engineer, BioPharma is responsible for providing high-quality engineering support to meet Field Service and external customer needs on our QPix, ClonePix and CloneSelect Imaging ...

Danaher

Product Support Engineer, BioPharma - ONSITE

Newark, CA · On-site

$105K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Product Support Engineer, BioPharma is responsible for providing high-quality engineering support to meet Field Service and external customer needs on our QPix, ClonePix and CloneSelect Imaging ...

Veeco

Senior Product Support Engineer (20036)

San Jose, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview Veeco is seeking a Senior Product Support Engineer to provide engineering-level support to customers, customer support personnel, and field support teams responsible for diagnosing ...

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Product Support Engineer information

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How much do product support engineer jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for product support engineer in California is $39.35, according to ZipRecruiter salary data. Most workers in this role earn between $29.18 and $46.01 per hour, depending on experience, location, and employer.

What does a product support engineer do?

A product support engineer provides technical assistance and troubleshooting for a company's products or services. They analyze issues, communicate solutions to customers or internal teams, and often use diagnostic tools and technical knowledge to resolve problems efficiently. This role typically requires strong communication skills, technical expertise, and familiarity with product documentation and support software.

What are the key skills and qualifications needed to thrive as a product support engineer?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product Support Engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $100,000. Certifications and proficiency with tools like ticketing systems can influence salary levels.

What is a product support engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are some common challenges product support engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.
What are popular job titles related to Product Support Engineer jobs in California? For Product Support Engineer jobs in California, the most frequently searched job titles are:
What job categories do people searching Product Support Engineer jobs in California look for? The top searched job categories for Product Support Engineer jobs in California are:
What cities in California are hiring for Product Support Engineer jobs? Cities in California with the most Product Support Engineer job openings:
Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $81,844 per year, or $39.3 per hour.

Senior Principal Product Support Engineer

Northrop Grumman Corporation

San Diego, CA • On-site

$142K - $213K/yr

Full-time

Medical, Life, PTO

Posted 14 days ago

Northrop Grumman rating

8.2

Company rating: 8.2 out of 10

Based on 362 frontline employees who took The Breakroom Quiz

88th of 538 rated manufacturers

Job description

RELOCATION ASSISTANCE: Relocation assistance may be availableCLEARANCE REQUIRED FOR START: YesCLEARANCE TYPE: SecretTRAVEL: Yes, 25% of the TimeDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

Northrop Grumman Aeronautics Systems is seeking a Sr. Principal Product Support Engineer to join our diverse team of professionals within our Research and Advanced Design organization. This position is located onsite in either El Segundo or San Diego, CA.

The Product Support Engineer will work with leadership to ensure quality lifecycle development and logistics products and services are executed in accordance with the Statement of Work (SOW) and are within budget, schedule constraints, and closure criteria. This individual may lead internal and external Teammates/Suppliers to ensure Program Performance, cost/schedule and quality objectives are achieved in collaboration with the program team.

The Product Support Engineer is the responsible technical oversight of Supportability Engineering and ensuring design for supportability is considered for future aircraft concepts. The engineer should be able to analyze design alternatives for supportability while balancing the top-level requirements for mission execution. They will coordinate requirements development, hardware/software design, verification, and validation activities.

Key Responsibilities:

  • Provides oversight of all Product Support technical activities
  • Ensures a robust systems engineering approach is executed to support the aircraft design and proposals
  • Demonstrates knowledge and experience of aircraft systems including air vehicle, mission computing, communications, and sensors
  • Demonstrates knowledge and experience of logistics technical disciplines including Supportability, Reliability, Maintainability, Testability, Modeling and Simulation, Provisioning, and Supply Support (Spares and Repairs)

The selected candidate should thrive in a fast-paced work environment with high expectations, significantly diverse assignments, and collaborative/team settings across all levels. The candidate must have strong written, verbal and presentation skills with proven ability to develop and maintain strong customer relationships.

Basic Qualifications:

  • Must have a Bachelor of Science degree in a Science, Technology, Engineering, or Math (STEM) discipline AND 8 years of related professional/military experience OR a Master of Science degree in a STEM discipline AND 6 years of related professional/military experience, OR a STEM Ph.D. AND 4 years of related professional/military experience

  • Must have an active US Government Secret (or higher) clearance (with a background investigation within the past 6 years or enrolled into Continuous Evaluation)

  • Must have the ability to obtain and maintain Special Access Program (SAP) clearance, within a reasonable amount of time as determined by business needs.

  • Must have experience in the Integrated Logistics Elements: Reliability & Maintainability, Prognostic Health Management, Modeling & Simulation, Obsolescence Management, Fleet & Field Support, Support Equipment Engineering, Logistics Support Analysis, Supportable Low Observables, Support Hardware, and/or Technical Publications and Training

  • Must have experience in Supportability Engineering, including Reliability & Maintainability, DMSMS, Prognostics & Health Management, and/or fleet operational and sparing modeling.

  • Must have experience in proposals and capture activities for Product Support

  • Must be willing and able to travel up to 25%.


Preferred Qualifications:

  • Experience working Product Support efforts on development and/or sustainment programs.
  • Previous U.S. Military experience with operations and/or aircraft maintenance background.
  • Previous experience in competitive capture proposals for Product Support
  • Strong skills in Microsoft Office programs including Word, Excel, MS Project, and PowerPoint.
  • Strong interpersonal, communication, and presentation skills.
Primary Level Salary Range: $142,200.00 - $213,400.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.

What Northrop Grumman employees say

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About Northrop Grumman

Sourced by ZipRecruiter

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

Industry

Space research administration

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

Year founded

1939

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