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Process Optimization Jobs in Washington (NOW HIRING)

Open Text Inc.

SEO Manager

Gaithersburg, MD

$108K - $162K/yr

As a SEO Manager, you will join a world-class digital marketing team on a mission to support ... As you move through the hiring process, we're happy to provide more details about our compensation ...

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Process Optimization information

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$27

$35

$42

How much do process optimization jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for process optimization in Washington is $35.21, according to ZipRecruiter salary data. Most workers in this role earn between $30.48 and $41.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed for process optimization?

To thrive in Process Optimization, you need strong analytical skills, a background in process engineering or industrial engineering, and often a relevant degree in engineering, business, or operations management. Familiarity with process mapping software, Lean Six Sigma methodologies, and data analysis tools such as Excel, Minitab, or Tableau is commonly required, with certifications like Lean Six Sigma Green or Black Belt being advantageous. Exceptional problem-solving abilities, communication skills, and a collaborative mindset help candidates stand out in this role. These skills are crucial for identifying inefficiencies, facilitating improvements, and driving measurable results across diverse business operations.

What is process optimization?

A Process Optimization job focuses on analyzing, improving, and streamlining workflows to enhance efficiency, reduce costs, and improve overall performance. Professionals in this role use data analysis, automation, and best practices to identify bottlenecks and implement solutions. They often collaborate with cross-functional teams to drive continuous improvement and ensure sustainable operational success. Depending on the industry, this role may involve Lean, Six Sigma, or other methodologies to optimize business processes.

What is a process optimization specialist?

A process optimization specialist is a professional who analyzes and improves business processes to increase efficiency, reduce costs, and enhance quality. They often use tools like Lean, Six Sigma, or data analysis software and may require certifications in process improvement methodologies.

What does a process optimization specialist do?

A typical day for a Process Optimization professional involves analyzing current workflows, identifying areas for improvement, and collaborating with cross-functional teams to implement solutions. You may spend time mapping out processes, conducting data analysis, and facilitating meetings or workshops to gather input and drive change. The role often requires balancing hands-on problem solving with documentation and reporting progress to stakeholders. Close collaboration with departments such as production, quality assurance, and IT is common to ensure sustainable improvements. These varied responsibilities keep the work dynamic and provide opportunities for ongoing learning and impact.

What are the most commonly searched types of Process Optimization jobs in Washington? The most popular types of Process Optimization jobs in Washington are:
What are popular job titles related to Process Optimization jobs in Washington? For Process Optimization jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Process Optimization jobs in Washington look for? The top searched job categories for Process Optimization jobs in Washington are:
What cities in Washington are hiring for Process Optimization jobs? Cities in Washington with the most Process Optimization job openings:
Process Optimization jobs near you
Infographic showing various Process Optimization job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $73,241 per year, or $35.2 per hour.

Subject Matter Expert- Business Analysis and Facilitation

OneZero Solutions

Fort Washington, MD

$92K - $119K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

We are an employee-centric company that truly appreciates our team members and their value to our customers and the missions they support. We pride ourselves on being forward-leaning thinkers and fostering teams that are and continue to be technically proficient and technically capable across a comprehensive range of cyber mission areas. OneZero full-time employees receive an extremely competitive benefits package that includes health/dental/vision/life insurance plans, 401K with company matching, PTO & paid holidays, employee referral program, and educational assistance. Additional details can be found on our website at: https://www.onezerollc.com/careers/

Position Title: Subject Matter Expert- Business Analysis and Facilitation

Clearance:

  • Ability to obtain and maintain a favorable DHS Entry on Duty (EOD) determination and required background investigation.

Location: Camp Springs, MD

Job Summary:

The Business Process Improvement and Management Support Services (BPIMSS) contract supports the U.S. Citizenship and Immigration Services (USCIS) mission to enhance operational efficiency, governance, and data driven decision making across the Immigration Records and Identity Services Directorate (IRIS), Verification Division (VER), and the Field Operations Directorate (FOD). This effort provides executive management consulting, program and project management support, Agile adoption, business process optimization, data analytics, operational readiness, and strategic communications in support of critical immigration and identity verification programs.

Under this contract, the contractor partners closely with USCIS leadership to streamline business operations, improve information technology investments, and ensure alignment between policy, process, and technology initiatives. The work requires deep subject matter expertise in immigration policy, USCIS and DHS systems, and the broader immigration ecosystem, as well as proven experience managing largescale, complex federal programs. Successful performance demands strong executive engagement, disciplined governance, Agile program execution, and measurable outcomes that improve mission performance, transparency, and service delivery.

The Subject Matter Expert (SME) - Business Analysis and Facilitation provides senior-level analytical, facilitation, and process optimization support to USCIS in support of immigration operations, identity and eligibility verification systems, and enterprise business initiatives. This role applies deep expertise in business analysis, requirements development, Agile facilitation, and immigration policy to translate complex operational and technical needs into actionable, well-documented solutions.

The SME serves as a trusted advisor and facilitator across VER, FOD, USCIS headquarters, and external partners, ensuring alignment between business processes, technology solutions, and mission outcomes.

Education and Experience:

  • Education:
    1. Bachelor's degree in Business, Information Systems, or related field.
  • Experience:
    1. Minimum of 8 years of experience as a Business Analyst or Subject Matter Expert.
    2. At least 5 years supporting federal programs, with focus areas including process optimization, requirements analysis, system integration, or technology modernization.
    3. Minimum of 5 years of experience supporting immigration programs, including familiarity with USCIS, DHS components, and the immigration ecosystem.
  • Certifications:
    1. One or more of these certifications required:
      1. Certified Business Analysis Professional (CBAP)
      2. PMI Agile Certified Practitioner (PMIACP)
  • Equivalent Agile or business analysis certification.

Essential Duties:

  • Business Analysis and Requirements Management
    • Lead and perform end-to-end business analysis activities, including stakeholder engagement, requirements elicitation, analysis, validation, and documentation.
    • Develop high-quality business requirements, functional and non-functional requirements, process flow diagrams, use cases, user stories, and acceptance criteria aligned with USCIS standards.
    • Translate immigration policy and operational requirements into clear, actionable technical and business solutions.
  • Facilitation and Stakeholder Engagement
    • Facilitate cross-functional working sessions, workshops, and Agile ceremonies, including requirements workshops, backlog grooming, sprint planning, retrospectives, and solution design sessions.
    • Serve as a liaison among USCIS program staff, technical teams, product owners, and external stakeholders to ensure shared understanding and consensus.
    • Support executive and operational briefings by presenting analysis findings, process impacts, and solution recommendations.
  • Business Process Improvement and Agile Support
    • Conduct current-state and future-state process analyses, workflow mapping, and organizational impact assessments.
    • Identify opportunities for process optimization, automation, and continuous improvement aligned with Lean and Agile principles.
    • Support Agile adoption by developing and maintaining product backlogs, refinement artifacts, and documentation that promotes transparency and effective execution.
  • Operational Readiness and Deployment Support
    • Support operational readiness activities, including user acceptance testing (UAT), test scenario development, validation of requirements, and documentation of results.
    • Assist with development of training materials, standard operating procedures (SOPs), and operational readiness documentation.
    • Capture feedback from end users and stakeholders to refine processes and system functionality prior to deployment.
  • DataInformed Decision Support
    • Support development and use of performance metrics, KPIs, and analytical inputs that inform process improvements and solution effectiveness.
    • Analyze qualitative and quantitative data to support recommendations related to workload, staffing, system usability, and operational efficiency.
  • Compliance and Quality Assurance
    • Ensure all analysis and documentation complies with USCIS, DHS, and federal standards, including security, privacy, and Section 508 accessibility requirements.
    • Maintain version control, traceability, and documentation quality across all work products.

Knowledge, Skill and Abilities:

  • Expertise in requirements gathering, process mapping, and workflow optimization. Strong understanding of Agile methodologies, testing, and system deployment.
  • Ability to translate complex technical concepts into actionable business solutions.
  • Five years of experience with immigration policy, exposure to the agencies and offices operating in the 3 immigration ecosystem, and the DHS systems used for Identity management and immigration status verification.

Security Requirements

  • Ability to obtain and maintain a favorable DHS Entry on Duty (EOD) determination and required background investigation.
  • U.S. citizenship required.
  • Compliance with all USCIS security, SBU information handling, and access requirements.

OneZero Solutions, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

To request an accommodation, please contact us at recruiting@onezerollc.com or call (202) 987-2580.

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