Position Summary
The Senior Process Improvement Professional is a senior individual contributor within the Business Process Management (BPM) Department responsible for leading complex, cross-functional process improvement and reengineering initiatives across the credit union. This role designs and drives enterprise process improvements using Lean, Six Sigma, and BPM methods, partners with leaders to implement sustainable change, and ensures consistent process documentation and governance standards. The position also mentors others and contributes to BPM program maturity by advancing standardized practices, performance measurement, and continuous improvement capabilities.
A compelling opportunity for a high-performing BPM professional to step into enterprise transformation leadership—driving measurable impact, influencing executives, and shaping the future of process excellence at scale—this role partners with the Enterprise Process and Project Management Department Manager to evolve and mature the BPM program, including defining standards, building documentation frameworks, and strengthening enterprise-wide continuous improvement capabilities. The role also mentors department leads and process owners who are managing improvement initiatives within their areas, assisting them in prioritizing work, defining objectives, business requirements, and success measures, and guiding stakeholders through the BPM and continuous improvement process.
Base Annual Salary Range: $79,100 - $101,745 per year
The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.
Essential Duties:
- Enterprise Process Improvement Leadership
Lead the analysis and redesign of high-impact, cross-functional processes and deliver measurable improvements in cost, cycle time, quality, and risk.
- Stakeholder Engagement & Executive Influence
Build alignment, influence decision-making, and partner with leaders to resolve complex process challenges and drive outcomes. - Process Design & Facilitation
Facilitate current-state analysis, root-cause identification, and future-state design to ensure scalable, compliant, and effective solutions. - Governance & Standards Alignment
Apply and advance BPM frameworks, standards, and documentation practices to ensure consistency, quality, and enterprise alignment. - Change Management & Adoption
Drive successful implementation through communication, training, and readiness activities to ensure sustained adoption of process improvements. - Data-Driven Improvement & Technology Enablement
Leverage analytics, automation, and emerging technologies to enhance process performance and enable scalable improvements.
Minimum Qualifications/Experience
Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.