Process Improvement Manager Jobs in Rochester, NY

What You'll Do

As Quality Improvement Specialist you will help foster a culture of continuous improvement and innovation within the organization through collaboration across departments. You will help enhance the standard of services we provide by analyzing current practices and identifying areas for improvement. You will help to develop strategies to boost the efficiency and effectiveness of those practices.  

Your Responsibilities Will Include:

• Participating in a team approach to implement corrective action, individual protections, and safeguards to address root cause issues and potential deficiencies discovered through the investigative process.
• Documenting investigations in a systematic manner and make regulatory recommendations to ensure the requirements of program procedures.
• Providing training and conducting verification assessments to ensure quality of services, systems maintenance, and processes compliance according to State certification/licensing standards, agency policies, other governing agencies guidelines, and contractual obligations.
• Managing projects to ensure that they are completed within the required time schedule, as required per Agency Policy.
• Conducting internal audits and observation to assist and support program services to prepare for regulatory audits.
• Preparing investigation statistics and trending reports, as requested.
• Utilizing trend data to develop quality services and enhance staff performance
• Working within a team approach to develop and implement best practices for compliance.
• Conducting, coordinating, writing, tracking and managing investigations per regulatory procedures
• Assisting with on-boarding and training of new employees and in annual trainings. 

You're a great fit for this role if you have:

• Bachelor's degree in Social Work, Management, Human Services, or a related field.
• Two (2) years of experience working with individuals with disabilities.
• Knowledge of Intermediate Care Facility (ICF) Regulations is preferred.
• Must be able to work occasional weekend and evening hours as well as the ability to provide weekend and evening on-call services, on a rotating schedule.
• Valid driver's license and reliable transportation.

Compensation & Benefits:

• Compensation:  $20-$23/hr
• Benefits
  • Health insurance (Medical, Dental, Vision)
  • Paid time off (Vacation, Sick, Floating)
  • Retirement plan 403(b)
  • Flexible Spending Account (FSA)
  • Commuter Benefits
  • Life/Accident insurance
  • Short-term Disability insurance 
  • Long-term Disability insurance
  • Employee Assistance Plan (EAP)

Who We Are

The mission of Easterseals New York is to spread help, hope, and answers. We operate programs that enable people with special needs to achieve equality, dignity, and independence in their own communities. We provide exceptional services to ensure that all people with disabilities or special needs and their families have equal opportunities to live, learn, work and play in their communities. We change the way the world defines and views disability by making profound, positive differences in people's lives every day. In Rochester, NY, we operate The Kessler Center, an approved private special education (853) school offering both residential (CRP) and day placements for students with developmental disabilities. The Kessler Center is an available option for school districts seeking an out-of-district placement for students who need an alternative educational path due to their developmental disabilities. The Kessler Center has broad expertise working with students across the entire range of developmental disabilities, including autism spectrum disorders, as well as with children who struggle with behavioral challenges. In addition to The Kessler Center, we operate a dayhab program and provide respite care.
Easterseals New York joined The Fedcap Group in 2015.    
Website: www.Easterseals.com/newyork

The Fedcap Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are an EEO employer committed to diversity.