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Process Improvement Manager Jobs in Ontario (NOW HIRING)

Marinabaysands

Lead and manage the end-to-end delivery of strategic process improvement projects across operations and support functions, ensuring clear scope, timelines, ownership, risks, milestones, and ...

Marinabaysands

Lead and manage the end-to-end delivery of strategic process improvement projects across operations and support functions, ensuring clear scope, timelines, ownership, risks, milestones, and ...

PRAYON INC

The Continuous Improvement Manager is responsible for driving operational excellence and optimizing ... Systems Process Analysis and Improvement: Conduct high-level assessments of manufacturing and ...

goeasy

Process Design Manager (Operations)

Mississauga, ON · On-site

CA$90K - CA$120K/yr

Lead and support improvement initiatives from discovery through implementation and measurement of ... management, or a related field. * Experience with process design, process mapping, workflow ...

Cascades

CI Manager

Scarborough, ON · On-site

Support operational teams in improving equipment effectiveness (OEE), process stability, and overall plant performance * Manage improvement projects from planning through implementation, tracking ...

Marinabaysands

Build and manage high-volume CX databases and survey datasets, ensuring strong data quality ... Participate in cross-departmental projects related to process improvement and customer experience ...

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All JobsProcess Improvement JobsProcess Improvement Manager JobsProcess Improvement Manager Jobs in Ontario

Process Improvement Manager information

See Ontario salary details

$48.5K

$96.2K

$164K

How much do process improvement manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for process improvement manager in Ontario is $96,166.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $111,500.00 per year, depending on experience, location, and employer.

What is a process improvement manager?

A process improvement manager oversees the daily operations of a business or organization and suggests ways to improve efficiency and productivity. As a process improvement manager, you use software systems and other tools to collect data about processes. You analyze the information, identify areas that need improvement, and develop more efficient production systems. Qualifications to become a process improvement manager include several years of experience in the industry, especially in leadership roles.

What does a process improvement manager do?

A Process Improvement Manager is responsible for analyzing business processes and identifying areas where efficiency, quality, or productivity can be improved. They use methodologies like Lean, Six Sigma, or Kaizen to streamline workflows, reduce waste, and enhance customer satisfaction. Their role often involves leading cross-functional teams, implementing best practices, and measuring the impact of improvements. Ultimately, they help organizations save time and resources while delivering better results.

What are the key skills and qualifications needed to thrive as a process improvement manager, and why are they important?

To thrive as a Process Improvement Manager, you need expertise in process analysis, project management, and a strong background in business or engineering, often supported by a bachelor’s degree and certifications like Six Sigma or Lean. Familiarity with process mapping tools, data analysis software, and continuous improvement methodologies is typically required. Exceptional problem-solving, communication, and leadership skills help drive change and foster cross-functional collaboration. These capabilities are crucial for identifying inefficiencies, implementing sustainable improvements, and achieving organizational goals.

What are some common challenges process improvement managers face when implementing new initiatives, and how can they be addressed?

Process Improvement Managers often encounter resistance to change from employees who are accustomed to established workflows. Gaining buy-in from stakeholders and ensuring clear communication across departments are critical for successful implementation. To address these challenges, it's important to involve team members early in the process, provide training, and highlight the benefits of proposed improvements. Regular feedback sessions and transparent progress updates also help foster collaboration and minimize pushback.

What is the difference between Process Improvement Manager vs Business Analyst?

AspectProcess Improvement ManagerBusiness Analyst
Required CredentialsBachelor's degree; certifications like Six Sigma or LeanBachelor's degree; certifications like CBAP or PMI-PBA
Work EnvironmentLeads process optimization projects across departmentsAnalyzes business needs and recommends solutions
Employer & Industry UsageManufacturing, healthcare, finance, and techIT, finance, consulting, and corporate sectors

The Process Improvement Manager focuses on optimizing processes and implementing efficiency strategies, often leading cross-functional teams. In contrast, a Business Analyst primarily analyzes business requirements and recommends solutions to improve operations. While both roles require analytical skills and certifications like Six Sigma, their core responsibilities and work environments differ, making each role unique in organizational impact.

More about Process Improvement Manager jobs

What are the most commonly searched types of Process Improvement jobs in Ontario?

The most popular types of Process Improvement jobs in Ontario are:

What are popular job titles related to Process Improvement Manager jobs in Ontario?

For Process Improvement Manager jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Process Improvement Manager jobs in Ontario look for?

The top searched job categories for Process Improvement Manager jobs in Ontario are:

What cities in Ontario are hiring for Process Improvement Manager jobs?

Cities in Ontario with the most Process Improvement Manager job openings:

Process Improvement Manager jobs near you
Infographic showing various Process Improvement Manager job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $96,166 per year, or $46.2 per hour.

Senior Manager, Process Improvement

Marinabaysands

On-site

Full-time

Posted 5 days ago

Key responsibilities

  • Lead and manage the end-to-end delivery of strategic process improvement projects across operations and support functions.

  • Apply Lean Six Sigma and other operational excellence methodologies to solve complex business problems and build standard tools and frameworks.

  • Engage stakeholders and lead change management activities to secure alignment, drive adoption, and sustain improvement initiatives.

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

The CX Analytics & Process Improvement team is entrusted with the responsibility to work collaboratively with all operational and support businesses to continuously make improvements in Service & Processes. This is achieved through a strong focus on the Marina Bay Sands Service & Productivity Roadmap leveraging on our Company's vision of Above Beyond & our core values. The roadmap comprises of creating baseline measurements, pioneering Data Analytics use cases, incubating Innovative Technology and engaging everyone through Stakeholder Engagement.

We are seeking a strategic and hands-on project leader who can manage a portfolio of cross-functional process improvement initiatives from opportunity identification through implementation, benefits realization, and sustainment. The ideal candidate will bring deep expertise in Lean Six Sigma and operational excellence, with the ability to diagnose complex business problems, structure improvement roadmaps, lead stakeholders through change, and deliver measurable outcomes in service excellence, productivity, cost efficiency, and guest experience.

Job Responsibilities

Project Portfolio Leadership & Governance

  • Lead and manage the end-to-end delivery of strategic process improvement projects across operations and support functions, ensuring clear scope, timelines, ownership, risks, milestones, and measurable outcomes.
  • Establish strong project governance, including project charters, prioritization criteria, steering updates, implementation plans, benefits tracking, and post-implementation reviews.
  • Manage a balanced pipeline of improvement initiatives aligned with business priorities, the Service & Productivity Roadmap, and enterprise operational excellence goals.

Lean Six Sigma & Operational Excellence Expertise

  • Apply Lean Six Sigma, DMAIC, Kaizen, Value Stream Mapping, root-cause analysis, process redesign, and other operational excellence methodologies to solve complex business problems.
  • Coach project teams and business stakeholders on the practical application of structured problem-solving and process discipline, with formal training delivery playing a supporting role where required.
  • Build standard project tools, templates, governance routines, and measurement frameworks to strengthen the organization's improvement capability and sustain project outcomes.

Innovation & Technology Enablement

  • Actively identify and evaluate innovative ideas, technologies, and solutions that address business challenges, enhance service excellence, or improve productivity.
  • Coordinate site visits, technology assessments, and opportunities to explore emerging best practices.

Stakeholder Engagement & Change Leadership

  • Engage senior leaders, functional owners, and frontline teams to secure alignment, unblock decisions, and drive adoption of improvement initiatives.
  • Lead change management activities that support implementation readiness, stakeholder buy-in, communication, adoption, and sustainment of new ways of working.

Process Improvement Delivery & Benefits Realization

  • Partner with business leaders to identify high-impact opportunities, define problem statements, quantify business cases, and prioritize projects based on value, feasibility, and strategic alignment.
  • Drive projects to conclusion by managing dependencies, resolving roadblocks, aligning stakeholders, and ensuring implementation discipline across cross-functional teams.
  • Track and validate project benefits, including productivity gains, cycle-time reduction, service quality improvements, cost avoidance, risk reduction, and enhanced guest or employee experience.

Insights, Evaluation & Continuous Refinement

  • Define project success measures, establish baseline and target performance indicators, and use data-driven insights to monitor progress and impact.
  • Develop dashboards, scorecards, and executive updates to provide visibility on project status, risks, benefits, and lessons learned.

Job Summary

The CX Analytics & Process Improvement team is entrusted with the responsibility to work collaboratively with all operational and support businesses to continuously make improvements in Service & Processes. This is achieved through a strong focus on the Marina Bay Sands Service & Productivity Roadmap leveraging on our Company's vision of Above Beyond & our core values. The roadmap comprises of creating baseline measurements, pioneering Data Analytics use cases, incubating Innovative Technology and engaging everyone through Stakeholder Engagement.

We are seeking a strategic and hands-on project leader who can manage a portfolio of cross-functional process improvement initiatives from opportunity identification through implementation, benefits realization, and sustainment. The ideal candidate will bring deep expertise in Lean Six Sigma and operational excellence, with the ability to diagnose complex business problems, structure improvement roadmaps, lead stakeholders through change, and deliver measurable outcomes in service excellence, productivity, cost efficiency, and guest experience.

Job Responsibilities

Project Portfolio Leadership & Governance

  • Lead and manage the end-to-end delivery of strategic process improvement projects across operations and support functions, ensuring clear scope, timelines, ownership, risks, milestones, and measurable outcomes.
  • Establish strong project governance, including project charters, prioritization criteria, steering updates, implementation plans, benefits tracking, and post-implementation reviews.
  • Manage a balanced pipeline of improvement initiatives aligned with business priorities, the Service & Productivity Roadmap, and enterprise operational excellence goals.

Lean Six Sigma & Operational Excellence Expertise

  • Apply Lean Six Sigma, DMAIC, Kaizen, Value Stream Mapping, root-cause analysis, process redesign, and other operational excellence methodologies to solve complex business problems.
  • Coach project teams and business stakeholders on the practical application of structured problem-solving and process discipline, with formal training delivery playing a supporting role where required.
  • Build standard project tools, templates, governance routines, and measurement frameworks to strengthen the organization's improvement capability and sustain project outcomes.

Innovation & Technology Enablement

  • Actively identify and evaluate innovative ideas, technologies, and solutions that address business challenges, enhance service excellence, or improve productivity.
  • Coordinate site visits, technology assessments, and opportunities to explore emerging best practices.

Stakeholder Engagement & Change Leadership

  • Engage senior leaders, functional owners, and frontline teams to secure alignment, unblock decisions, and drive adoption of improvement initiatives.
  • Lead change management activities that support implementation readiness, stakeholder buy-in, communication, adoption, and sustainment of new ways of working.

Process Improvement Delivery & Benefits Realization

  • Partner with business leaders to identify high-impact opportunities, define problem statements, quantify business cases, and prioritize projects based on value, feasibility, and strategic alignment.
  • Drive projects to conclusion by managing dependencies, resolving roadblocks, aligning stakeholders, and ensuring implementation discipline across cross-functional teams.
  • Track and validate project benefits, including productivity gains, cycle-time reduction, service quality improvements, cost avoidance, risk reduction, and enhanced guest or employee experience.

Insights, Evaluation & Continuous Refinement

  • Define project success measures, establish baseline and target performance indicators, and use data-driven insights to monitor progress and impact.
  • Develop dashboards, scorecards, and executive updates to provide visibility on project status, risks, benefits, and lessons learned.

Job Requirements

Education & Certification

  • Master's or bachelor's degree in Industrial Engineering, Operations Management, Business, Hospitality, Science, or a related discipline.
  • 8-10 years of experience in process improvement, operational excellence, project management, transformation, or operations leadership within a complex service-based environment.
  • Certified Lean Six Sigma Green Belt required; Black Belt certification strongly preferred.
  • Project management certification or proven equivalent experience in managing multiple cross-functional projects, governance forums, implementation plans, and benefits tracking.
  • Strong working knowledge of Lean Management, Six Sigma, DMAIC, Value Stream Mapping, Kaizen, root-cause analysis, process redesign, and change management methodologies.
  • Demonstrated ability to influence senior leaders, manage cross-functional stakeholders, and translate complex operational challenges into structured, measurable improvement plans.

Experience

  • Proven track record of leading end-to-end process improvement or transformation projects that deliver measurable business outcomes.
  • Experience managing project portfolios, project charters, timelines, risks, stakeholder communications, governance updates, and post-implementation reviews.
  • Strong analytical and problem-solving capability, with the ability to use data to diagnose root causes, quantify improvement opportunities, and validate benefits.
  • Excellent writing, presentation, and communication skills to prepare executive-ready updates, business cases, project reports, and stakeholder communications.

Competencies

  • Ability to think creatively and see opportunities in every situation to propose and identify solutions.
  • Self-starter who strives to add value to the team & company
  • Positive and pro-active team player who can manage different stakeholders to initiate and drive projects.
  • Thrives under pressure in a fast-paced and dynamic environment with tight deadlines.
  • Share our Company values of Passion, Creativity, Teamwork, Respect, and Integrity

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

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