Process Automation Analyst Jobs (NOW HIRING)

WHO WE ARE

IMS represents leading brands at the point of purchase - in store, online, and behind the scenes - including digital and traditional signage, print and POP, and branded merchandise. Our marketplace is solution agnostic, so our clients achieve best execution at lowest price throughout North America. Our integrated platform (planning, procurement, freight, warehousing, kitting, fulfillment, field execution, analytics, and program management) empowers our clients to stay at the strategic level, knowing that we can help turn their marketing vision into a reality. Visit us at: www.IMSretail.com.

IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global network of leading marketing communication companies offering a diverse, comprehensive range of marketing solutions spanning brand advertising, customer relationship management, media planning and buying services, public relations and numerous specialty communications services to drive bottom line results for its clients (www.omnicomgroup.com).

 WE VALUE WHAT MAKES YOU, YOU RESPONSIBILITIES

IMS is committed to building and maintaining a team that reflects the consumer base and communities that we serve. We know that when our associates are empowered to bring their whole selves to work, they feel valued and appreciated, and bring better results for our clients. We strive to build a culture that rewards people for their unique perspectives and contributions, and where our people are connected - to the work we do, to each other, and to IMS.

IMS is seeking a highly analytical and collaborative AI & Automation Analyst to support the AI & Automation Lead in modernizing business processes across Finance, Production, Account, Sourcing, Warehousing, Logistics, and IT. While IMS is primarily cloud-based, many legacy workflows remain reliant on spreadsheets, manual processes, and our IBM-based ERP system. This role will help analyze, document, and optimize these processes through automation and AI solutions under the guidance of the AI & Automation Lead.

RESPONSIBILITIES

• Shadow employees across departments to understand and document current workflows.
• Map existing processes (current-state vs. future-state) and identify inefficiencies and automation opportunities.
• Assist in ranking automation opportunities based on impact, feasibility, and alignment with business priorities.
• Design and build automation workflows using tools such as Microsoft Power Automate, Zapier, low-code platforms, or Python where appropriate.
• Assist in integrating AI tools (e.g., GPT models, chatbots, document processors) into business processes.
• Collaborate with development and API teams to support integration and data flow across systems.
• Test, validate, and monitor automation solutions to ensure performance and reliability.
• Track and report hours saved and efficiency improvements from automation initiatives.
• Support ROI and cost-benefit analysis for proposed and deployed solutions.
• Maintain centralized documentation for automation frameworks, workflows, and standards.
• Assist in preparing content and demonstrations for AI Town Halls and SME stakeholder meetings.
• Provide tactical support in responding to AI-related business queries across departments.

QUALIFICATIONS

• 2-6 years of experience in business analysis, process improvement, automation development, or data analytics.
• Hands-on experience with at least one automation platform (Power Automate, Zapier, UiPath, etc.).
• Familiarity with AI tools such as GPT models or AI document processing tools.
• Strong process mapping and analytical skills.
• Basic understanding of APIs and system integrations.
• Comfortable working with data (Excel, SQL, Power BI or similar tools).
• Strong written and verbal communication skills.
• Ability to work independently while taking direction from senior leadership.

PREFERRED QUALIFICATIONS

• Exposure to ERP systems (IBM-based, SAP, Oracle, etc.).
• Basic programming skills (Python preferred).
• Experience supporting cross-functional initiatives.

 KPIs/SUCCESS MEASURES

• Number of processes documented and evaluated.
• Automation solutions delivered on time and within scope.
• Measured hours saved and efficiency improvements.
• Quality and maintainability of documentation.
• Adoption and usage rates of automation solutions.

CULTURAL FIT & PERSONALITY

• Naturally curious and process-oriented.
• Strong analytical thinker with attention to detail.
• Confident communicator who can engage with stakeholders across departments.
• High emotional intelligence and empathy toward teams impacted by change.

WHAT WE OFFER:

In addition to a collaborative and innovative work environment and the ability to make a significant company impact, you will receive: 

• Competitive salary 
• Medical, dental, vision coverage, including family-forming benefits and gender-affirming care
• 401(k) with match
• Disability Insurance (short term and long term) 
• Generous Time Off policy 
• Hybrid work policy
• Robust peer recognition program 
• Training and development opportunities 
• Tuition reimbursement program
• Access to Omnicom's Employee Resource Groups: Black Together, Open Pride, Acento, Open Disability, and Omniwomen
• Commitment to growing and enhancing our organizational culture 

IMS is an Equal Opportunity Employer 

The salary range for this job is $80k to $95k - The salary range provided in this job posting is an estimate based on market data and internal equity. Final compensation will be determined based on knowledge, skills, experience, location, and other relevant factors such as certain certifications that may be desired for this role.

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