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Robotic Process Automation - Process Analyst

Responsibilities

• Identify processes that are feasible for automation with recommendations for benefits and savings

• Run workshops with client SMEs to understand the end to end process

• Define complexity of the process in terms of Robotic Process Automation Delivery

• Recommendations to alter or reengineer process to automate or improve automation potential

• Analyze and observe processes to understand the process steps and applications used to complete business transactions by a user

• Complete the standard templates for PDD to ensure that all business scenarios are in scope to be configured into RPA (Robotic Process Automation)

• The examples are as below:

Detail Process steps, navigation, applications details type, application elements used etc.

Study process information, standard operation procedures, process maps volumetrics trending, seasonality, cyclicality, service levels set up error rate, error volumes, exception handling steps, capacity utilization FTE, productivity metrics and average handling time

Process interdependencies

Financial or regulatory compliance considerations

Detail understanding of the inputs to the process structured vs unstructured layouts, different formats

Create the To Be Automated Flow future state to automate the process

Detail Robot Automation logic from the start of the process to completion of the business transaction

Design automation flow to be unattended

Conversion of unstructured inputs to structured, if required

Clearly detail each step of business logic to be configured into the robot

Create alternate flows, nested validations and verifications to detail the various paths a transaction can traverse through the automation flow being designed

Detail the completion of a transaction as required by the process outputs of the process

Desired skills and experience:

• Minimum 4 - 5 years experience in gathering requirement, process analysis, developing process improvement, data management and ensuring reliability of data

• Working closely with developers to implement requirements and provide necessary guidance to testers

• Excellent verbal and written communication skills / business writing skills, to be able to lead and drive discussions with the customer's business and IT teams

• Good negotiation skills

• Experience in working with stakeholders both internal and external is essential

• Should have a good blend of Technology and Process knowledge

• Should be a good people person with ability to work collaboratively with various team members

only USC & Green card holder