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Problem Manager Jobs in Waterford, MI (NOW HIRING)

Jet's Pizza

Closing Manager

Novi, MI · On-site

$20/hr

Problem solving skills and a team leader directing staff while leading by example * Ensuring all ... Closing Manager We are looking for an experienced and skilled closing manager with good people and ...

TekSky

Manager

Livonia, MI · On-site

Strong time management, problem-solving, and decision-making capabilities. * Proficiency with Tools: Familiarity with project management software and office productivity tools. * Education: Bachelor ...

Manufacturing Company

Operation Manager

Detroit, MI · On-site

Strong knowledge of problem-solving methodologies: * PDCA * 8D * 5 Why Analysis * Excellent ... management skills * Strong leadership, communication, and team development capabilities * Ability ...

Scenthound Birmingham, MI

Assistant Manager

Birmingham, MI · On-site

$20 - $25/hr

A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations ...

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Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Waterford, MI

Problem Manager information

See Waterford, MI salary details

$28.4K

$62.3K

$117.2K

How much do problem manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for problem manager in Waterford, MI is $62,344.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $85,300.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Waterford, MI look for?

The top searched job categories for Problem Manager jobs in Waterford, MI are:

What cities near Waterford, MI are hiring for Problem Manager jobs?

Cities near Waterford, MI with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Waterford, MI as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $62,344 per year, or $30 per hour.

Network Security Consultant (L3)

Noblesoft Technologies

Dearborn, MI • On-site

Contractor

Re-posted 8 days ago

Job description

Role: Network Security Consultant (L3)
Location: US Onsite (Dearborn, Michigan)

Job Type: Contract

Role Summary

We are looking for a highly skilled professional responsible for designing, implementing, troubleshooting, and optimizing enterprise network security solutions. The role requires deep expertise in firewalls, secure access technologies, proxy/security platforms, and incident management, supporting critical client infrastructure.

Key Technical Requirements

Network Security & Firewall Platforms

  • Cisco ASA (CSM), Cisco FTD (FMC)
  • Palo Alto Firewalls (Strata Cloud Manager)
  • Prisma Access
  • Zscaler (ZIA & ZPA)
  • Cisco Umbrella & WSA Proxy

VPN & Secure Access

  • GlobalProtect VPN
  • IPSEC / SSL VPN

Proxy & Security Technologies

  • URL filtering, SSL/TLS decryption
  • Proxy bypass, PAC file management
  • DNS security (Umbrella)
  • O365 and cloud proxy integrations

Network Infrastructure

  • Routing: BGP, OSPF
  • Switching: VLANs, STP, EtherChannel
  • Devices: Cisco ASR/ISR Routers, Nexus 9K

Core Responsibilities

  • Provide L3 support and act as SME for network security technologies
  • Manage and troubleshoot firewalls, VPN, proxy, and cloud security platforms
  • Handle P1/P2 incidents, RCA, and problem management
  • Execute changes aligned with ITIL processes
  • Manage and optimize Cisco WSA (proxy) including:
    • URL filtering, access control, HTTPS decryption
    • Malware protection and policy configuration
  • Perform firmware upgrades, patches, and maintenance activities
  • Analyze logs, packet captures, and security alerts
  • Collaborate with SOC, TAC, and cross-functional teams
  • Maintain documentation, SOPs, and configurations
  • Participate in client calls and technical discussions

Preferred Skills

  • Certifications such as CCNP Security, PCNSE, Zscaler certifications
  • Exposure to email security (ESA) is an added advantage
  • Experience with automation/optimization initiatives