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Problem Manager Jobs in Washington, MI (NOW HIRING)

Stellantis

Launch Manager

Sterling Heights, MI · On-site

The Launch Manager at Sterling Heights Assembly Plant is responsible for leading all plant launch ... Demonstrated leadership, problem-solving, and decision-making capability * Experience with ...

Gentex Corporation

Cyber Security Manager

Auburn Hills, MI · On-site

$105K - $142K/yr

POSITION OVERVIEW The Cyber Security Manager is a specialist responsible for managing all PS&S ... Problem solving - Defining a problem, determining the cause, identifying, prioritizing and ...

Avancez Assembly

Manager of Quality

Auburn Hills, MI · On-site

This key position is the voice of the customer in our assembly plants and the coach for problem ... Manage and develop customer and supplier relationships. Direct plant quality staff and customer ...

SBM Site Services, LLC

Site Manager

Warren, MI

$48K - $50K/yr

The Site Manager coordinates and directs operations necessary to carry out contractual ... Strong problem solving skills * Adept at using Microsoft Office Suite, including Word and Excel SBM ...

SBM Site Services, LLC

Site Manager

Warren, MI · On-site

$48K - $50K/yr

The Site Manager coordinates and directs operations necessary to carry out contractual ... Strong problem solving skills * Adept at using Microsoft Office Suite, including Word and Excel SBM ...

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Problem Manager information

See Washington, MI salary details

$26K

$57K

$107.1K

How much do problem manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for problem manager in Washington, MI is $56,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,100.00 and $77,900.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near Washington, MI are hiring for Problem Manager jobs?

Cities near Washington, MI with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Washington, MI as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $56,963 per year, or $27.4 per hour.

Assistant Restaurant Manager

Church's Chicken | Askar Management

Highland Park, MI

$16.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

JOB DESCRIPTION

Assistant Managers are a critical in creating a respectful and positive environment and ensuring our restaurants function efficiently and profitability. They are responsible for shift management and also have responsibilities above the shift including managing resources, conducting assessments, and actioning plans. Assistant Managers support the Restaurant Manager in all ways, including leading the team to reach our sales, labor, and profitability goals. 


Responsibilities Include

Team Environment

• Assist recruiting, hiring, and onboarding new employees

• Communicate job expectations and shift responsibilities to employees

• Hold team members accountable for performance accurately and respectfully • Support the development of team members 


Operational Excellence

• Review guest feedback and action plans to drive a guest focused culture

• Ensure Brand standards, recipes, and systems are executed

• Prepare weekly schedule and ensure each shift meets guest service goals • Prepare weekly order and count inventory as directed by Restaurant Manager

• Conduct assessments and action plans to ensure a safe, secure, and healthy environment 


Profitability

• Control costs while also driving service and sales goals

• Manage in-restaurant cash and banking procedures to standard

• Execute promotions and new product roll-outs with team training and sampling 


Competencies

  • Guest Focus
  • Passion for Results
  • Conflict Management
  • Building Effective Teams
  • Interpersonal Relationships and Influence 
  • Problem Solving and Decision Making 


Compensation and Benefits 

  • Competitive pay
  • Flexible schedules
  • Growth and development opportunities
  • Full time employees are eligible for: Paid time off, Short-term disability, Health, Dental, Vision, and Life Insurance, 401k with employer contribution

REQUIREMENTS
  • Fluent reading and writing in English Basic computer skills
  • Math and financial management
  • 1 year restaurant or retail experience
  • 3 years supervisory experience
  • Food Safety trained (certified preferred)

ABOUT THE COMPANY