Problem Manager Jobs in Savannah, GA (NOW HIRING)

Job Summary:
Gulfstream Aerospace is a leading company in the aerospace industry, seeking a Senior Windows Server Administrator to provide senior-level administration support in a virtualized environment. The role involves managing Microsoft Azure infrastructure, overseeing Active Directory services, and ensuring high performance and availability of server systems through various technical responsibilities.
Responsibilities:
• Install OS applications, daily system maintenance, applications integration, upgrades on Windows systems in a VMware virtualized environment .
• Will work closely with network, application, and middleware teams to support product installations, customizations, and deployments .
• Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration .
• Will work closely with UNIX, OpenShift, Backup and Storage teams to support deployments .
• Provide operations support to ensure high performance backup and data protection, universal availability and simplified management of complex systems and storage networks .
• Supports, implements and maintains backup plans to ensure continuation of critical operations in the event of a disaster or recovery .
• Operation, configuration, and troubleshooting of organization backup and data replication infrastructure .
• Provide administration and support of the OpenShift platform .
• Provide Administration and support of the Spectrum Protect (SP) and Spectrum Protect Plus (SPP) platform .
• Perform Active Directory Services administration and management to include design, cleanup and routine maintenance and configuration .
• Develop or lead oversight of update, documentation and management of GPOs across .
• Develop and maintain user and technical documentation .
• Create administrator and service accounts, maintain system documentation, tune system performance, and install enterprise wide software .
• Monitor policies and standards for allocation related to use of computing resources .
• Provide support including software updates and upgrades, backup and recovery, performance mgmt and capacity planning for the environment .
• Collects and assesses information from the user community in software and hardware problem resolution .
• Defining and tracking metrics and key performance indicators to raise the bar in team performance and customer service .
• Reduce errors working with the other Windows administrators through process improvement and root cause analysis .
• Produces support documentation on demand .
• Help tune performance and ensure high availability of server infrastructure .
• Assist developing and maintaining configuration management solutions .
• Utilizes performance tools to help teams make the most out of the available infrastructure .
• Demonstrate strong customer service skills to provide onsite technical support focusing on strong listening skills to gain accurate understanding of the situation, displaying a sense of urgency to resolve customer issues .
• Perform other duties as assigned.
Qualifications:
Required:
• Strong proficiency in managing Microsoft Azure infrastructure, including Entra ID and security optimization.
• Experience implementing cloud security best practices and integrating on-premises systems with Azure services.
• Deep knowledge of Active Directory, Domain Controllers, Group Policy Objects (GPOs), Certificate Services, DNS, DHCP, and Print Servers.
• Expertise in domain controller operations, authentication protocols (Kerberos, NTLM), and security configurations.
• Advanced skills in performance analysis and diagnostic tools for Windows Server environments.
• Ability to resolve complex infrastructure issues using logs, traces, and network analysis tools.
• Strong proficiency in PowerShell scripting, including automation workflows, reporting scripts, and reusable configuration modules.
• Understanding of enterprise storage technologies, Hyper-V, VMware, IIS, and MS SQL.
• Experience supporting virtualization and application hosting environments.
• Proven ability to interface with teams across the enterprise stack: networking, storage, project management, capacity planning, and incident management.
• Comfortable leading technical discussions and translating complex concepts into clear, actionable language for diverse audiences.
• Demonstrated experience with ITIL processes for incident, change, and problem management.
• Ability to train and guide teams on new and existing processes, including cloud architecture best practices.
• Highly interpersonal with strong communication skills.
• Ability to work under pressure, manage tight deadlines, and adapt to changing requirements.
• Skilled in mentoring and knowledge transfer to junior staff.
• Bachelor's Degree in Computer Science, Management Information Systems, or technology related field or equivalent combination of education and experience to successfully perform the essential functions of the job.
• 7 years experience providing Sr Windows Server administration support and Sr server configuration support.
Preferred:
• At least one of the following industry certifications preferred: MCSA/MCSE/MCTIP-SA or VMware VCP and similar certifications desired.
Company:
Gulfstream Aerospace is an aircraft company that designs, develops, manufactures, markets, and services business jet aircraft. It is a sub-organization of General Dynamics. Founded in 1958, the company is headquartered in Savannah, USA, with a team of 10001+ employees. The company is currently Late Stage.