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Problem Manager Jobs in Novi, MI (NOW HIRING)

Problem-Solving: Strong problem-solving abilities and the capacity to make sound decisions under pressure. * Certifications: Relevant certifications in property management, real estate, or related ...

Problem-Solving: Strong problem-solving abilities and the capacity to make sound decisions under pressure. * Certifications: Relevant certifications in property management, real estate, or related ...

Level 2 Technical Support

Saline, MI

$33K - $42K/yr

Ensure exceptional customer service & support with prompt problem resolution, ticket management and follow-up with users * Candidate must be reliable, on-time and able to complete tasks by target ...

Technical Support

Saline, MI · On-site

$33K - $42K/yr

... problem resolution, ticket management and follow-up with users Candidate must be reliable, on-time and able to complete tasks by target dates Maintain a professional work ethic & demeanor Experience ...

Facilitate the consequent execution of error prevention, continuous improvement and problem solving by utilization of corporate tools (Problem Management Process, Top Quality reporting, warranty and ...

Facilitate the consequent execution of error prevention, continuous improvement and problem solving by utilization of corporate tools (Problem Management Process, Top Quality reporting, warranty and ...

Showing results 21-40

Problem Manager information

See Novi, MI salary details

$26.3K

$57.6K

$108.4K

How much do problem manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for problem manager in Novi, MI is $57,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,400.00 and $78,800.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What job categories do people searching Problem Manager jobs in Novi, MI look for?

The top searched job categories for Problem Manager jobs in Novi, MI are:

What cities near Novi, MI are hiring for Problem Manager jobs?

Cities near Novi, MI with the most Problem Manager job openings:

Lead Quality Engineer - Analyst and Fleet Manager

Slate Auto

Troy, MI • On-site

$123 - $185/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago


Job description

ABOUT SLATE

At Slate, we’re building safe, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every element of a Slate, because people should have control over how their trucks look, feel, and represent them.

WHO WE ARE LOOKING FOR

SLATE seeks an accomplished Problem Management Analyst and Fleet Manager. We are seeking an experienced (10+ years) quality engineer to develop AI‑first issue management processes and oversee a broad fleet of development and customer vehicles. This individual will bring extensive project management or problem‑solving expertise.

WHAT YOU WILL DO

Analyze issues, triage new problems, assign people, identify risks, and manage the flow and execution of problem resolution. Lead DAILY reviews to manage flow of problem execution. Lead workshops with cross‑functional teams to coordinate activities / timing / RASIC. Identify significant risks and upscale them. Influence positive outcomes through people skills and data. Capture Lessons Learned in Design and Process (DFMEA, PFMEA, DVP) Utilize AI to analyze data, identify and solve problems and integrate solutions. Manages High Mileage and Fast Feedback Fleets and gathers customer data on sold vehicles in first 90 days of ownership. This may include managing both external companies and/or contract resources directly reporting to this role.

WHAT YOU BRING TO THE TEAM

Bachelor's Degree in Engineering or the Sciences Black Belt or Master Black Belt certification in Six Sigma (IDDOV/DMAIC) and Structured Problem Solving will give you an edge! 10+ years in automotive engineering or product quality, with direct experience Deep technical knowledge of product and vehicle design, development, and manufacturing Demonstrated success launching new programs on time while meeting quality and program metrics Working knowledge of NHTSA FMVSS requirements and CAE methods applied to safety, NVH, and durability optimization Skills Proven ability to lead cross‑functional teams with clear communication and confident, results‑oriented decision‑making Strong organizational skills with the capacity to manage multiple priorities in parallel Advanced proficiency in product assessment, problem‑solving, and root‑cause analysis methodologies (Six Sigma, DFSS, Red X, or equivalent) High integrity with a disciplined, data‑driven approach to quality decisions Adaptable and effective in a fast‑paced, start‑up environment.

Salary Range

The compensation for this position is the range Slate reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job‑related knowledge; skillset; experience, education and training; certifications; work location; and other relevant business and organizational factors.

Base Pay Range (Annual) 123,339.00 -185,009.00 USD

Annual Additional Compensation and Benefits
  • medical
  • dental
  • vision
  • life insurance
  • disability insurance vacation
  • and 401k

The successful candidate may also be eligible to participate in the equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.

WHY JOIN TEAM SLATE?

At Slate, we’re fueled by grit, determination, and attention to detail. The start‑up spirit of ingenuity and resourcefulness move our business forward. Team Slate fosters a culture of excellence, innovation, and mutual respect, and is motivated by shared principles.

Safety First Delight Customers One Team Relentless Improvement Fast, Frugal, and Scrappy Respectful Collaboration Positive Legacy

WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE.

Slate is proud to be an Equal Employment Opportunity and affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Slate is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at slate-talent_acquisition@slate.auto.

About Us

At Slate, we’ve got one job: building a vehicle you’ll fall in love with, right here in the USA. We believe that car buyers—not car companies—should call the shots. We like looking at a road, not a screen. We don’t like paying for stuff we don’t need. We like picking out the stuff we do need. We think dings are badges, not blemishes. But we know not everyone likes what we like. So, we built you a Slate: you make it yours.

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