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Problem Manager Jobs in Markham, ON (NOW HIRING)

HireValues

Sr System Engineer

Toronto, ON · On-site

Execute best practices in investigation, technical escalation, diagnosis, recovery, documentation, communication and transition to Problem Management. Support and conduct vendor release impact ...

Tjx

Site Reliability Engineer

Mississauga, ON

Implement SRE best practices across production support, incident management, problem management, change management, release, and deployment processes. * Build and maintain automation scripts ...

Walmart

(CAN) Solution Consultant III

Mississauga, ON · On-site

CA$91K - CA$126K/yr

Support incident and problem management for existing technology in operations, working closely with operational teams to drive issue resolution and continuous improvement. * Manage and mentor ...

Alquemy

Full Stack Developer

Toronto, ON · On-site

Participate in operational activities, including incident management, problem management, root cause analysis, post-incident reviews, retrospectives, and team ceremonies. Develop and maintain ...

PGW Auto Glass

Technical Manager

Mississauga, ON · On-site

Ontario Technical Manager Position Overview The Ontario Technical Manager participates in all aspects of the technical production process, from problem-solving and team coordination to the ...

Sextant Consulting Group

Project Mgr.

Toronto, ON · On-site

What You'll Do: Manage all aspects of project execution, including engineering, procurement ... Strong problem-solving, communication, and leadership skills. The ability to set goals, measure ...

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Problem Manager information

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near Markham, ON are hiring for Problem Manager jobs?

Cities near Markham, ON with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Markham, ON as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 2% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Site Reliability Engineer - SRE

Royal Bank of Canada

Toronto, ON

Full-time

Posted 10 days ago

Key responsibilities

  • Assist in development and implementation of SRE solutions such as monitoring, alerting, anomaly detection, self-healing, and reliability testing.

  • Perform production support activities including incident management, problem management, and ensuring application availability and uptime.

  • Support automation efforts, maintain system compliance, and evaluate opportunities for automation and improvement.

Job description

Job Description

What is job opportunity?
We are seeking a Site Resiliency Engineer to be a member of Production Support team and focus on automation, development, implementation and support of Site Reliability Engineering (SRE) solutions. The incumbent will need introductory knowledge of Azure Databricks, OpenShift, Splunk. Perform Production Support role and partner with SRE Delivery team in incident management and problem management.


What will you do?

Engineering:

  • Assist in development of SRE solutions (monitoring and alerting, machine learning anomaly detection, self-healing and reliability testing)

  • Implement monitoring and alerting, anomaly detection, self-healing and reliability testing for applications in scope

  • Supports enterprise goals to adopt automation solutions for applications in scope

  • Creating AI Agents
    Production Support:

  • Perform production support role on a shift-based work schedule, including off-hours support and rotational on-call supportto be compensated accordingly with overtime pay, lieu time, and on-call allowance

  • Assist in incident management and problem management for applications in scope

  • Evaluate continuously - what went well, what went wrong, what can be done to improve and prevent in future

  • Assist in maintaining technology currency (perform server patching, certificate renewal, etc.) with keen eye on automating opportunities

  • Assist in ensuring availability and uptime of applications in scope, as per service level objectives

  • Assist in ensuring compliance of all systems and applications in scope, including maintaining segregation of duties

Innovation and Learning:

  • Stay abreast of technology change and learn constantly, through official training assignments and self-assigned learning

What you need to succeed?

Must Have:

  • Azure Databricks

  • Be able to read application logs

  • Basic AI knowledge

  • PowerBI

  • Be able to work off business hours (after 5 PM, weekends)


Nice to Have:

  • Experience with IAM platforms and security-focused systems (Microsoft Entra, Okta, HashiCorp Vault, Service Now etc.)

  • Expertise with scripting (Python, PowerShell, Bash) to reduce manual toil and streamline deployments

  • Familiarity with identity, authentication, authorization, and privileged access management concepts and protocols

  • Knowledge of enterprise security architecture and compliance frameworks as they relate to IAM and service resilience

  • Exposure to AIOps or ML-based anomaly detection for proactive reliability management

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Leaders who support your development through coaching and managing opportunities

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • A world-class training program in financial services

  • Opportunities to do challenging work

#TechPJ

#LI-ASPOST

Job Skills

Agile Methodology, Application Infrastructure, Group Problem Solving, IT Automation, IT Monitoring, Operations Support, Production Support, Software Development Life Cycle (SDLC), Software Engineering, Software Product Technical Knowledge, System Applications, Systems Software

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-27

Application Deadline:

2026-09-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME

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