Ontario Technical Manager Position Overview The Ontario Technical Manager participates in all aspects of the technical production process, from problem-solving and team coordination to the ...
Ontario Technical Manager Position Overview The Ontario Technical Manager participates in all aspects of the technical production process, from problem-solving and team coordination to the ...
Advanced understanding, implementation, and influencer of strategic Incident, Change and Problem Management. Strong ability to drive major incidents to resolution and be able to communicate well on ...
Advanced understanding, implementation, and influencer of strategic Incident, Change and Problem Management. Strong ability to drive major incidents to resolution and be able to communicate well on ...
Lead problem management and eliminate recurring issues * Develop and maintain runbooks, playbooks, and recovery procedures * Drive resilience engineering , including failover testing and capacity ...
Lead problem management and eliminate recurring issues * Develop and maintain runbooks, playbooks, and recovery procedures * Drive resilience engineering , including failover testing and capacity ...
Project Mgr.
Toronto, ON · On-site
What You'll Do: Manage all aspects of project execution, including engineering, procurement ... Strong problem-solving, communication, and leadership skills. The ability to set goals, measure ...
Project Mgr.
Toronto, ON · On-site
What You'll Do: Manage all aspects of project execution, including engineering, procurement ... Strong problem-solving, communication, and leadership skills. The ability to set goals, measure ...
CRM Support Analyst
Toronto, ON · On-site
Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management * Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash ...
CRM Support Analyst
Toronto, ON · On-site
Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management * Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash ...
Manager, Site Reliability Engineering and DevOps
Toronto, ON · Hybrid
CA$142K - CA$186K/yr
Oversee production operations, including oncall rotations, incident management, escalations, and problem management. * Partner with Development and DevOps teams to embed reliability principles into ...
Manager, Site Reliability Engineering and DevOps
Toronto, ON · Hybrid
CA$142K - CA$186K/yr
Oversee production operations, including oncall rotations, incident management, escalations, and problem management. * Partner with Development and DevOps teams to embed reliability principles into ...
Property Manager
Toronto, ON · On-site
MetCap Living Management Inc. is one of Canada's largest private third party property managers ... Good analytical and problem solving skills. * Good supervisory skills * Ability to meet deadlines ...
Quick apply
Property Manager
Toronto, ON · On-site
MetCap Living Management Inc. is one of Canada's largest private third party property managers ... Good analytical and problem solving skills. * Good supervisory skills * Ability to meet deadlines ...
You'll also play a key role in core IT service management functions, including Major Incident Management, Change Management, Problem Management, and Service Request Management. Reporting into the ...
You'll also play a key role in core IT service management functions, including Major Incident Management, Change Management, Problem Management, and Service Request Management. Reporting into the ...
IT Service Delivery Analyst
CA$82K - CA$88K/yr
You'll also play a key role in core IT service management functions, including Major Incident Management, Change Management, Problem Management, and Service Request Management. Reporting into the ...
Quick apply
IT Service Delivery Analyst
CA$82K - CA$88K/yr
You'll also play a key role in core IT service management functions, including Major Incident Management, Change Management, Problem Management, and Service Request Management. Reporting into the ...
Strong analytical and problem solving skills, particularly critical thinking, with a strong ... Accreditation in Project Management such as Project Management Professional (PMP) or equivalent ...
Strong analytical and problem solving skills, particularly critical thinking, with a strong ... Accreditation in Project Management such as Project Management Professional (PMP) or equivalent ...
Manager, Product Management
Toronto, ON · On-site
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Manager, Product Management About Capital ... Integrated Problem Solving * You'll work in multiple problem spaces and appropriately prioritize ...
Manager, Product Management
Toronto, ON · On-site
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Manager, Product Management About Capital ... Integrated Problem Solving * You'll work in multiple problem spaces and appropriately prioritize ...
Additionally, you bring experience in problem management and structured root-cause analysis methodologies, enabling you to drive continuous improvement and long-term operational stability. This ...
Additionally, you bring experience in problem management and structured root-cause analysis methodologies, enabling you to drive continuous improvement and long-term operational stability. This ...
As a Product Manager II, you will own defined problem spaces within our Member & Patient Portals and AI Agent Teams - spanning benefits navigation, care finding, messaging, scheduling, care gaps, and ...
As a Product Manager II, you will own defined problem spaces within our Member & Patient Portals and AI Agent Teams - spanning benefits navigation, care finding, messaging, scheduling, care gaps, and ...
Property Manager
Toronto, ON · On-site
CA$80K - CA$100K/yr
The Property Manager works under the Director of Commercial and Multi-Residential. The Property ... Sound analytical and problem-solving skills. Ability to identify risk, thereby mitigating liability
Quick apply
Property Manager
Toronto, ON · On-site
CA$80K - CA$100K/yr
The Property Manager works under the Director of Commercial and Multi-Residential. The Property ... Sound analytical and problem-solving skills. Ability to identify risk, thereby mitigating liability
A solid understanding of Linux/Unix and networking fundamentals further strengthens your technical foundation. • Additionally, you bring experience in problem management and structured root-cause ...
A solid understanding of Linux/Unix and networking fundamentals further strengthens your technical foundation. • Additionally, you bring experience in problem management and structured root-cause ...
CI Manager
Scarborough, ON · On-site
Join our team as a Continuous Improvement Manager in Scarborough and help build a more sustainable ... Strong analytical, communication, coaching, and problem-solving skills * Proficiency with Microsoft ...
CI Manager
Scarborough, ON · On-site
Join our team as a Continuous Improvement Manager in Scarborough and help build a more sustainable ... Strong analytical, communication, coaching, and problem-solving skills * Proficiency with Microsoft ...
Support Incident and Problem Management by ensuring CI records and service maps are accurate enough to accelerate diagnosis, triage, and root cause analysis * Support Service Level Management by ...
Support Incident and Problem Management by ensuring CI records and service maps are accurate enough to accelerate diagnosis, triage, and root cause analysis * Support Service Level Management by ...
Proven people leadership experience, with the ability to build, motivate, coach and manage a high-performing team in a complex enterprise environment. * Strong problem solving and execution skills ...
Proven people leadership experience, with the ability to build, motivate, coach and manage a high-performing team in a complex enterprise environment. * Strong problem solving and execution skills ...
Junior Property Manager
Toronto, ON · On-site
CA$55K - CA$65K/yr
MetCap Living Management Inc. is one of Canada's largest private third party property managers ... Good analytical and problem solving skills. * Good supervisory skills * Ability to meet deadlines ...
Quick apply
Junior Property Manager
Toronto, ON · On-site
CA$55K - CA$65K/yr
MetCap Living Management Inc. is one of Canada's largest private third party property managers ... Good analytical and problem solving skills. * Good supervisory skills * Ability to meet deadlines ...
Team-oriented with a proactive, problem-solving approach.
Problem Manager information
What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
What is the role of a problem manager?
A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.
What are the primary challenges a problem manager faces in their day-to-day work?
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
What does a problem manager do?
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
What is a problem manager?
A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What cities near Markham, ON are hiring for Problem Manager jobs?
Cities near Markham, ON with the most Problem Manager job openings:
PGW Auto Glass rating
4.9
Based on 12 frontline employees who took The Breakroom Quiz
403rd of 419 rated retail wholesalers
Job description
Ontario Technical Manager
Position Overview
The Ontario Technical Manager participates in all aspects of the technical production process, from problem-solving and team coordination to the implementation of technical initiatives. They utilize their expertise in technology trends and business management to mentor team members, collaborate with cross-functional teams, and lead the technical team towards achieving the organization's goals. The Sr. Technical Manager is results-driven and will need to ensure his teams are efficiently delivering the company promise (QVALIT) to its customer base and technical staff.
Position type
The Ontario Technical Manager is a full-time, permanent position that requires full-time on-site work in a corporate office setting.
Job Location:
Greater Toronto Area
Key Responsibilities
- Leading and managing technical teams. (Hiring, Onboarding, Training, Evaluating)
- Implementing technical projects according to the company roll-out plan.
- Tracking performance trends
- Ensuring quality assurance
- Continuous technical improvement.
- Overseeing the planning, execution, and delivery of technical projects, ensuring adherence to timelines, budgets, and quality standards.
- Mentoring and supporting team members in their professional development and technical skill enhancement.
- Reporting on project progress and team performance to senior management while providing insights for strategic decision-making.
- Ensuring compliance with industry standards, best practices, and security protocols.
Skill Requirements
- Project management
- Team leadership
- Budgeting
- Risk management.
- Strong auto glass technical background
- Interpersonal and communication skills
- Leadership
- Problem-solving skills
Travel Requirements:
This position may require occasional travel to various locations, including but not limited to client sites, conferences, and corporate events. Candidates should be prepared for travel approximately 6 days per calendar month and/or up to 25% of the time as needed. All travel expenses will be reimbursed according to company policy.
Compensation:
Salary $80 000 per year
What PGW Auto Glass employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About PGW Auto Glass
Sourced by ZipRecruiter
Industry
Wholesale
Company size
501 - 1,000 Employees
Headquarters location
Cranberry, PA, US
Year founded
2000