ZipRecruiter

Log In

1

Problem Manager Jobs in Markham, ON (NOW HIRING)

CIBC US

Site Reliability Engineer

Toronto, ON · Hybrid

Apply strong Incident, Problem, and Change Management practices to maintain stable and highly available services. Conduct impact assessments, operational readiness reviews, and post-implementation ...

New

CIBC

Site Reliability Engineer

Toronto, ON · Hybrid

Apply strong Incident, Problem, and Change Management practices to maintain stable and highly available services. Conduct impact assessments, operational readiness reviews, and post-implementation ...

New

Citi

Kafka DevOps Engineer

Mississauga, ON · On-site

CA$94K - CA$141K/yr

Provide L1/L2 technical support, incident/problem resolution, and manage releases, ensuring stability, quality, and functionality against service level expectations. Implement and carry out internal ...

Citi

Applications Support Group Manager

Mississauga, ON · On-site

CA$145K - CA$217K/yr

Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.

Td

IT Support Analyst IV

Toronto, ON · On-site

CA$69K - CA$84K/yr

Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle. * Ensure problem resolutions are released in production on-time and with high quality.

Ci

Manager, Data Operations

Toronto, ON · On-site

Monitoring, Incident & Problem Management * Implement proactive monitoring, alerting, and observability for data pipelines and platforms. * Lead incident response, root-cause analysis, and post ...

Scotiabank

Global Systems Operator

Toronto, ON · On-site

All incidents must be tracked through the incident/problem management tools and escalated if necessary. Responsible for completing Shift Turnover logs, Morning Statuses and all relevant logs prior to ...

previous pagenext page

Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Markham, ON

Problem Manager information

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near Markham, ON are hiring for Problem Manager jobs?

Cities near Markham, ON with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Markham, ON as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 2% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Assistant Branch Operations Manager

Royal Bank of Canada

Toronto, ON

Full-time

Re-posted 27 days ago

Job description

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Toronto is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

  • Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
  • Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
  • Ensure compliance and internal control requirements are met.
  • Branch technology access, setup, and troubleshooting.

What do you need to succeed?

Must-have

  • Meticulous attention to detail and excellent time management skills
  • A professional approach to all situations to create a positive working environment
  • Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

  • Canadian Investment Regulatory Exam, CIRE
  • Knowledge of RBC Dominion Securities' systems and procedures, an asset
  • Experience in the securities industry is an asset

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services

RBC is presently inviting candidates to apply for future vacancies. Applying to this posting allows you to express your interest in future career opportunities at RBC. Qualified applicants may be contacted to review their resume in more detail.

Job Skills

Conflict Management, Customer Service, Customer Service Administration, Customer Service Management, Interpersonal Relationship Management, Online Customer Support, Oral Communications, Problem Management, Service Request Management, Time Management

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-03

Application Deadline:

2026-12-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

Employment Type: FULL_TIME

Apply