Shift Manager
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
Charlotte, MI · On-site
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
Charlotte, MI · On-site
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
Chelsea, MI · On-site
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
Chelsea, MI · On-site
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
$14 - $17.75/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
$14 - $17.75/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
Mason, MI · On-site
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
Mason, MI · On-site
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
Jackson, MI · On-site
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
Jackson, MI · On-site
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
Jackson, MI · On-site
$14 - $17.75/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
Jackson, MI · On-site
$14 - $17.75/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
General Manager
Hillsdale, MI · On-site
$19 - $23/hr
Responsible for resources management * Takes care of stock, staff, and sales management Store ... Problem-solving skills * Showing initiative * Setting a good example Dairy Queen (DQ) franchisees ...
General Manager
Hillsdale, MI · On-site
$19 - $23/hr
Responsible for resources management * Takes care of stock, staff, and sales management Store ... Problem-solving skills * Showing initiative * Setting a good example Dairy Queen (DQ) franchisees ...
Shift Manager
Pinckney, MI · On-site
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
Pinckney, MI · On-site
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
Howell, MI · On-site
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
Shift Manager
Howell, MI · On-site
$16 - $18/hr
You enjoy problem solving, customer service and decision making * You want to be a leader and you ... manager. Real food. Real people. We are a proud equal opportunity employer all ages, races ...
General Manager
Jackson, MI · On-site
$25/hr
Responsible for resources management * Takes care of stock, staff, and sales management Store ... Problem-solving skills * Showing initiative * Setting a good example Dairy Queen (DQ) franchisees ...
General Manager
Jackson, MI · On-site
$25/hr
Responsible for resources management * Takes care of stock, staff, and sales management Store ... Problem-solving skills * Showing initiative * Setting a good example Dairy Queen (DQ) franchisees ...
Store Manager
Jackson, MI · On-site
$20 - $24/hr
Responsible for resources management * Takes care of stock, staff, and sales management Store ... Problem-solving skills * Showing initiative * Setting a good example Dairy Queen (DQ) franchisees ...
Store Manager
Jackson, MI · On-site
$20 - $24/hr
Responsible for resources management * Takes care of stock, staff, and sales management Store ... Problem-solving skills * Showing initiative * Setting a good example Dairy Queen (DQ) franchisees ...
Incident Manger
Jackson, MI · On-site
Guide and enforce that the Incident Managers to recognize situations where they should open Problem Tickets * Periodically audit Incident records and coach the Incident Management staff to * Insure ...
Incident Manger
Jackson, MI · On-site
Guide and enforce that the Incident Managers to recognize situations where they should open Problem Tickets * Periodically audit Incident records and coach the Incident Management staff to * Insure ...
... Problem Tickets Periodically audit Incident records and coach the Incident Management staff to Insure that 'ticket hops' are reduced to the minimum Avoid possible misuse of 'Pending' status by ...
... Problem Tickets Periodically audit Incident records and coach the Incident Management staff to Insure that 'ticket hops' are reduced to the minimum Avoid possible misuse of 'Pending' status by ...
General Manager
Jackson, MI · On-site
Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...
Quick apply
General Manager
Jackson, MI · On-site
Qualifications Must have 5 years of RETAIL management experience. Strong organizational and ... problem solving ability and analytical skills. Enthusiasm and initiative are key. Ability to ...
Problem Manager information
See Jackson, MI salary details
$31.2K is the 25th percentile. Wages below this are outliers.
$25.5K - $32.7K
32% of jobs
$32.7K - $39.9K
2% of jobs
$39.9K - $47.2K
11% of jobs
The median wage is $49.1K / yr.
$47.2K - $54.4K
22% of jobs
$54.4K - $61.7K
5% of jobs
$67.5K is the 75th percentile. Wages above this are outliers.
$61.7K - $68.9K
4% of jobs
$68.9K - $76.1K
4% of jobs
$76.1K - $83.4K
5% of jobs
$83.4K - $90.6K
6% of jobs
$90.6K - $97.8K
6% of jobs
$97.8K - $105.1K
2% of jobs
$25.5K
$55.9K
$105.1K
How much do problem manager jobs pay per year?
As of Aug 21, 2026, the average yearly pay for problem manager in Jackson, MI is $55,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,500.00 and $76,400.00 per year, depending on experience, location, and employer.
What does a problem manager do?
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
What are the primary challenges a problem manager faces in their day-to-day work?
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
How much do problem managers make?
Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.
Is problem management a good career?
Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.
What is the role of a problem manager?
A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.
What job categories do people searching Problem Manager jobs in Jackson, MI look for?
The top searched job categories for Problem Manager jobs in Jackson, MI are:
What cities near Jackson, MI are hiring for Problem Manager jobs?
Cities near Jackson, MI with the most Problem Manager job openings:
Wendy's rating
4.7
Based on 2,349 frontline employees who took The Breakroom Quiz
80th of 106 rated fast food restaurants
Job description
What you'll doWHY WENDY’S?
Families come in all shapes and sizes, that includes the Wendy’s family - the people you will work with as a Shift Manager.
We get you. We got you. Here’s what you can expect as a Shift Manager on our team:
- Perks – Healthcare benefits for full-time shift managers, paid time off, 401(k) with employer match and employee assistance program available for ALL employees
- Career Growth – Wanna move up? We have opportunities to grow within and beyond our restaurants
- Paid Training – We’re invested in you, and excited to teach you what you need to know to lead the Wendy’s Way
WHAT WE EXPECT FROM YOU:
What you bring to the table:
- You enjoy problem solving, customer service and decision making
- You want to be a leader and you’re committed to teaching and growing your team
- A commitment to promoting proper procedures and a culture of food safety
- Flexible work availability
Pay Range: $16.00 - $18.00 Hr.
What we expect from youYou must be willing and able to:- Stand and move for most - if not all - of your shift
- Use restaurant equipment such as a headset, register or grill
- Follow brand standards and guidelines to prepare great food, serve our customers and maintain a clean restaurant that you’re proud to work in
- Secure reliable transportation to travel to your home store and other locations (restaurants, area office, etc.) occasionally for training and other tasks
For more information on specific equipment or job requirements, see the job description or talk to the hiring manager.
Real food. Real people.
We are a proud equal opportunity employer all ages, races, religions, nationalities, genders and the LGBTQ+ community are welcome. We provide reasonable accommodations in order to enable people with disabilities to perform the essential functions of their jobs.
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
About Wendy's
Sourced by ZipRecruiter
Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.
Industry
Food services and drinking places
Company size
10,000+ Employees
Headquarters location
Dublin, OH, US
Year founded
1969