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Problem Manager Jobs in Fayetteville, GA (NOW HIRING)

E-Solutions

Executive Support Windows

Atlanta, GA · On-site

$36K - $45K/yr

Coordinate change, release, and problem management processes, ensuring minimal disruption to executive operations. * Ensure compliance with IT policies, documentation standards, and security ...

krg technology inc

System Admin

Atlanta, GA

... problem management Ability to work independently and troubleshoot issues in the application runtime environment. Excellent verbal and written skills. Technical Skills Required Experience in system ...

Atria Group LLC

Sr. Network Engineer

Atlanta, GA · On-site

$100K - $137K/yr

Excellent problem management skills * Excellent written & verbal communication skills * Experience with rot cause trouble shooting in a complex and heterogeneous networked environment Additional ...

Atria Group LLC

Sr. Network Engineer

Atlanta, GA · On-site

$100K - $137K/yr

Excellent problem management skills * Excellent written & verbal communication skills * Experience with rot cause trouble shooting in a complex and heterogeneous networked environment Additional ...

STI

Computer Operator :: Atlanta, GA

Atlanta, GA · On-site

Required 2 Years Experience with Incident/Problem Management policies, procedures, and software. Required 2 Years Experience with Asset Management policies, procedures, and software. Required 2 Years ...

NLB Services

Network Engineer

Atlanta, GA · On-site

... problem management, integration, and network configuration. • Supports and administers firewall environments in line with IT security policy. • Updates job knowledge by participating in ...

defi AUTO LLC

ITSM Specialist

Atlanta, GA · On-site

$60K - $80K/yr

... problem management. This role ensures seamless production deployments by guiding releases through build, test, and deployment phases, while proactively identifying and mitigating release risks. In ...

RIT Solutions, Inc.

ITOM/SeviceNOW Developer

Atlanta, GA · On-site

$52 - $71.50/hr

... management. • Support incident and problem management by providing accurate CI data and analysis to aid in root cause analysis and resolution. • Enhance the CMDB to support effective ...

Pearson

Senior Lead, Service Management

Atlanta, GA · On-site

Problem Management: Proactive and reactive identification of root causes underlying recurring incidents, managing a structured problem backlog and driving permanent resolution to reduce the overall ...

New

TABLE 95 MANAGEMENT

Restaurant Manager

Atlanta, GA · On-site

Problem Solving - Identifies and resolves problems in a timely manner * Customer Service - Responds ... Managing People - Provides regular performance feedback; develops subordinates' skills and ...

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Problem Manager information

See Fayetteville, GA salary details

$24.6K

$54K

$101.5K

How much do problem manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for problem manager in Fayetteville, GA is $53,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,400.00 and $73,800.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near Fayetteville, GA are hiring for Problem Manager jobs?

Cities near Fayetteville, GA with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Fayetteville, GA as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $53,957 per year, or $25.9 per hour.

Executive Support Windows

E-Solutions

Atlanta, GA • On-site

$36K - $45K/yr

Other

Re-posted 13 days ago

Job description

Sr. Technical Support – Site Lead/Executive Support – Onsite Tech Services (Windows)

Location: Onsite – 5 Days/Week Hartford, CT and Atlanta, GA

Duration: Longterm Contract

Position Summary

The Executive Tech Services (ETS) Sr. Technician will serve as the site lead within our Onsite Tech Services (OTS) team. This role is responsible for delivering and coordinating 24/7 white-glove, high-touch IT support to executives and staff in a fast-paced financial services environment.

This position provides hands-on technical oversight of vendor-managed site teams, partners closely with managers to drive a service-first delivery strategy and builds strong relationships with business stakeholders. Success in this role requires deep technical expertise, excellent communication skills, and a proven ability to support senior executives in dynamic, high-touch environments.

Key Responsibilities

  • Serve as the primary technical lead for on-site end user services, ensuring consistent, high-quality support across all service areas.
  • Deliver and coordinate 24/7 white-glove support for executives, resolving issues with discretion, speed, and precision.
  • Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems.
  • Act as the escalation point for complex or sensitive support issues involving executive stakeholders.
  • Provide hands-on technical oversight of vendor-managed site teams, ensuring adherence to service standards and rapid issue resolution.
  • Partner with managers to align support operations with business needs and reinforce a service-first culture.
  • Build and maintain strong relationships with business stakeholders, acting as a trusted advisor for executive technology needs.
  • Promote a culture of service excellence, accountability, and continuous improvement across the site.
  • Maintain and update tickets in alignment with SLA and KPI targets.
  • Manage IT asset lifecycle including procurement, inventory, and disposal.
  • Oversee incident response and root cause analysis for executive-impacting issues, ensuring timely resolution and communication.
  • Coordinate change, release, and problem management processes, ensuring minimal disruption to executive operations.
  • Ensure compliance with IT policies, documentation standards, and security protocols across all site support activities.

Required Qualifications

  • Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments.
  • Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service.
  • Strong technical oversight and vendor coordination capabilities.
  • Exceptional communication, problem-solving, and stakeholder engagement skills.
  • Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging.
  • Ability to operate independently and make decisions in dynamic, fast-paced environments.
  • Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management.
  • Experience with IT Asset Management (ITAM) tools and practices.
  • Bachelor’s degree or 5–8 years of relevant IT experience.

Preferred Skills & Certifications

  • Industry certifications (e.g., Microsoft, ITIL, CompTIA).

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