Problem Manager Jobs in Fayetteville, GA (NOW HIRING)

About the role
As a Java Technical Project Manager, you will make an impact by leading complex technology delivery initiatives, managing service excellence, and driving successful project outcomes across globally distributed teams. You will be a valued member of the delivery organization and work collaboratively with clients, engineering teams, business stakeholders, and leadership to ensure high-quality service delivery and program execution.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring Visa transfer or sponsorship now or at any time in the future.
Strong hands-on technical background in Java, Spring Boot, and Microservices architecture.
In this role, you will:
Lead end-to-end service delivery activities and ensure alignment with service level agreements (SLAs) and client expectations.
Manage multiple application development projects simultaneously, overseeing planning, execution, risk management, and delivery.
Monitor key performance indicators (KPIs) and operational metrics, providing weekly and monthly status updates to key stakeholders.
Drive incident and problem management processes, ensuring timely resolution, escalation management, and effective communication.
Lead, mentor, and develop high-performing delivery and engineering teams, fostering collaboration and continuous improvement.
Partner with global client stakeholders and cross-functional teams across multiple geographies to ensure successful execution and service excellence.
Champion Agile delivery practices and improve operational efficiency through process optimization and automation initiatives.
Identify and implement Generative AI-driven automation opportunities to support year-over-year productivity improvements.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2-3 days per week in a client office in Atlanta, Georgia. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
16- 18 years of IT experience with at least 3 years of experience in service delivery, project management, incident management, and client relationship management.
Strong hands-on technical background in Java, Spring Boot, and Microservices architecture.
Experience delivering enterprise applications on OpenShift and AWS platforms.
Strong understanding of distributed systems and event-driven architectures using Apache Kafka, Redis Cache, and NoSQL databases.
Proven experience managing multiple concurrent development projects and geographically distributed teams.
Demonstrated success in client stakeholder management, executive communication, and service governance.
Experience working within Agile development methodologies and managing cross-functional delivery teams.
Excellent leadership, communication, problem-solving, and decision-making skills.
These will help you stand out
Experience leading digital transformation or modernization programs.
Knowledge of Generative AI technologies and automation initiatives.
Experience establishing KPI frameworks and service performance management practices.
Strong background in operational excellence, continuous improvement, and process optimization.
Experience managing large-scale enterprise application support and development engagements across global delivery models.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
Note: Certain roles may require candidates to attend in-person interviews at Cognizant offices or client locations, depending on project requirements.
Applications will be accepted until September 11th, 2026.
Salary and Other Compensation:
The annual salary for this position is depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.