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Problem Manager Jobs in Columbus, OH (NOW HIRING)

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: * Proven experience as an IT Helpdesk Support or similar ...

Burger King

District Manager

Grove City, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Great Innovator Strategic Planner & Problem Solver Relationship Builder Behavioral Change Agent Food & Beverage Industry Multi-Unit and/or Business Line Management BENEFITS * Health, Dental, Vision ...

IT Gig LLC

Palo Alto L3 Support Engineer

Columbus, OH · On-site

$97K - $133K/yr

Experience with ITIL processes, Incident Management, Problem Management, and Change Management. Preferred Skills * Experience with cloud security platforms such as Prisma Access or Prisma Cloud

Feldman Automotive Group

Service Manager

Columbus, OH · On-site

Service Manager Job Summary: We are seeking a dedicated and experienced Service Manager to oversee ... problem-solving skills and attention to detail. We offer a competitive salary and benefits package ...

Feldman Automotive

Service Manager

Columbus, OH · On-site

Service Manager Job Summary: We are seeking a dedicated and experienced Service Manager to oversee ... problem-solving skills and attention to detail. We offer a competitive salary and benefits package ...

Michael Page USA

Project Manager

Columbus, OH · On-site

$100K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

This role is perfect for someone who thrives on problem-solving and wants to see their work come to ... Description Manage all phases of commercial construction projects: planning, scheduling, budgeting ...

OPT Management Systems

Assistant Manager

Columbus, OH · On-site

... is preferred -Problem solving skills are a must! Responsibilities also include: -Opening and closing duties -Create and manage employee schedules -Resolve customer complaints quickly and ...

OPT Management Systems

Assistant Manager

Columbus, OH · On-site

... is preferred -Problem solving skills are a must! Responsibilities also include: -Opening and closing duties -Create and manage employee schedules -Resolve customer complaints quickly and ...

Huntington

Site Reliability Engineer

Columbus, OH

$57K - $113K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Perform Root Cause Analysis (RCA), problem management, and continuous service improvement initiatives. * Manage customer-impacting incidents, technical escalations, vendor engagements, and business ...

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Problem Manager information

See Columbus, OH salary details

$27K

$59.3K

$111.6K

How much do problem manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem manager in Columbus, OH is $59,330.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,400.00 and $81,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Columbus, OH look for?

The top searched job categories for Problem Manager jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Problem Manager jobs?

Cities near Columbus, OH with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $59,330 per year, or $28.5 per hour.

IT Helpdesk Support

American Freight

Dublin, OH • On-site

$17 - $25/hr

Full-time

Re-posted 13 days ago

Job description

Job Title: IT Helpdesk Support
Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be responsible for responding to inquiries, troubleshooting problems, and providing solutions for a wide range of IT-related issues. The role requires excellent communication skills, strong technical knowledge, and a customer-oriented mindset.
Responsibilities:
  • Provide technical support to clients via phone, email, or in-person.
  • Identify, troubleshoot, and resolve IT-related issues.
  • Document and track all support requests and resolutions in the ticketing system.
  • Perform remote or on-site installations, upgrades, and repairs of hardware and software.
  • Assist with user account management, password resets, and access permissions.
  • Collaborate with other IT team members to resolve complex issues.
  • Provide training and guidance to end-users on using technology and software.
  • Stay up to date with the latest technology trends, software updates, and security protocols.
  • Follow IT service management (ITSM) best practices, including incident management, problem management, and change management.

Requirements:
  • Proven experience as an IT Helpdesk Support or similar role
  • Excellent communication and customer service skills
  • Strong technical knowledge of computer hardware, software, operating systems, and networking
  • Experience with ticketing systems, remote desktop tools, and diagnostic utilities
  • Familiarity with ITSM best practices, such as ITIL
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Bachelor's degree in computer science, Information Technology, or a related field is preferred, but not required.

Compensation:
As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and cultural fit. The range of starting pay for this role is $17-25 per hour.
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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