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Problem Manager Jobs in Columbus, OH (NOW HIRING)

Hirekeyz Inc

Icertis Solution Consultant

Marysville, OH · On-site

... and problem management Provide L2L3 support for Icertis ICM platform Troubleshoot system issues related to workflows templates clause libraries and integrations Analyze root causes and implement ...

Amicis Global

Technical Support

Columbus, OH · On-site

$20 - $22/hr

Producing accurate, detailed documentation consumable by end users, level two support, and problem management * Maintain professionalism and netiquette to ensure messages are received as intended

Miller Management

District Manager

Grove City, OH · On-site

Developing Organizational Talent, Individual Leadership and Influencing, Judgement/Problem Solving, Organizational Awareness, Planning Organizing/Work Management, Quality Orientation / Attention to ...

American Freight

IT Helpdesk Support

Dublin, OH

$17 - $25/hr

Follow IT service management (ITSM) best practices, including incident management, problem management, and change management. Requirements: * Proven experience as an IT Helpdesk Support or similar ...

AgreeYa Solutions

L2 Cloud Support Engineer

Westerville, OH · On-site

$54 - $72.25/hr

Incident, Problem & Change Management * Serve as the escalation point for complex L2 infrastructure incidents. * Perform root cause analysis (RCA) and implement corrective/preventive actions.

SEKO Logistics

Straight Truck Driver

Columbus, OH

$21 - $23/hr

Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation development, presentation, and communications skills. * Knowledge with GPS navigation ...

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SEKO Logistics

Straight Truck Driver

Columbus, OH · On-site

$17.50 - $21.50/hr

Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation development, presentation, and communications skills. * Knowledge with GPS navigation ...

New

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Problem Manager information

See Columbus, OH salary details

$27K

$59.3K

$111.6K

How much do problem manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem manager in Columbus, OH is $59,330.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,400.00 and $81,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.

What job categories do people searching Problem Manager jobs in Columbus, OH look for?

The top searched job categories for Problem Manager jobs in Columbus, OH are:

What cities near Columbus, OH are hiring for Problem Manager jobs?

Cities near Columbus, OH with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Columbus, OH as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $59,330 per year, or $28.5 per hour.

Senior Director of Software Engineering - Global Payroll

JPMorgan Chase & Co.

Columbus, OH • On-site

Full-time

Medical, Retirement

Posted 18 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description


Your opportunity to make a real impact and shape the future of financial services is waiting for you. Let's push the boundaries of what's possible together.
As a Senior Director of Software Engineering Global Payroll at JPMorgan Chase within Corporate Technology - HR & Payroll Technology, you lead multiple technical areas, manage the activities of multiple departments, and collaborate across technical domains. Your expertise is applied cross-functionally to drive the adoption and implementation of technical methods within various teams and aid the firm in remaining at the forefront of industry trends, best practices, and technological advances.
This role does not manage Payroll Operations or "run payroll." It owns the technology platforms and integrations that enable Payroll Operations to execute payroll accurately and on time across the U.S. and multiple countries-supporting a mission-critical, deadline-driven, zero-tolerance-for-error workload with strong controls, resiliency, and compliance-by-design.
Job responsibilities
  • Leads multiple technology and process implementations across departments to achieve firmwide technology objectives, with a focus on global payroll and time technology platforms and integrations
  • Owns the technology strategy, engineering delivery, and lifecycle management for Oracle HCM Payroll and Time platforms, including configuration enablement, upgrades, environment management, and integration architecture
  • Leads technology enablement and integration patterns for ADP GlobalView and ADP Celergo, ensuring reliable, controlled, and observable data flows that support global payroll processing
  • Directly manages multiple areas with strategic transactional focus, ensuring platforms and integrations meet high standards for availability, accuracy, security, auditability, and operational stability
  • Owns interface integrity and master-data quality across upstream and downstream HR, Finance, Tax, and Treasury dependencies-the most common source of payroll defects
  • Provides leadership and high-level direction to teams across multiple platforms, divisions, and lines of business (engineering, product, platform, and production support), while partnering with Payroll Operations and regional stakeholders to translate operational needs into prioritized technical roadmaps and delivery plans
  • Drives compliance-by-design, ensuring platform and integration capabilities support financial controls (SOX), country-specific statutory and tax reporting, data residency and retention requirements, segregation of duties, and access management
  • Balances disciplined BAU delivery (SDLC, automated testing, monitoring and observability, incident and problem management, peak-cycle readiness) with innovation that optimizes process, automates controls, improves data quality, and modernizes integrations at global scale
  • Leads vendor and partner governance (including ADP) for technology delivery performance, roadmap alignment, and managed-service outcomes
  • Sets and scales multi-department strategy for agentic AI-enabled engineering and SDLC/TLM automation (using enterprise-authorized tools within the work environment) to drive firmwide objectives (speed, scalability, reliability, and cost-to-serve), including portfolio-level standards for AI-orchestrated delivery workflows, release governance, automated test modernization, resilience engineering, and incident response acceleration; establishes guardrails for validation, security, resiliency, traceability, and reuse.
  • Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to drive cross-domain reuse and measurable capacity unlock outcomes across departments.

Required qualifications, capabilities, and skills
  • Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise Deep experience delivering payroll technology (platforms and integrations, not payroll operations) in a large, highly regulated, global enterprise spanning U.S. and multi-country payroll
  • Strong expertise with Oracle HCM Payroll and Time from a platform and integration perspective (implementation and upgrade enablement, interfaces, production stability, and controls)
  • Demonstrated experience supporting payroll ecosystems involving ADP GlobalView and/or ADP Celergo, including integration governance and managed-vendor partnership models
  • Proven ability to operate mission-critical, deadline-driven platforms with rigorous controls: audit readiness, change control, segregation of duties, access management, resiliency, and incident and problem management
  • Experience developing or leading large or cross-functional teams of technologists
  • Demonstrated prior experience influencing across highly matrixed, complex organizations and delivering value at scale
  • Experience leading complex projects supporting system design, testing, and operational stability, including upstream and downstream HR, Finance, and data dependencies
  • Executive-level communication: ability to communicate clearly, present to senior leaders, and drive decisions across competing priorities
  • Practical experience with cloud and SaaS integration architecture
  • Experience leading multi-organization adoption of agentic AI-enabled engineering operating models (using enterprise-authorized tools within the work environment), including defining governance (human-in-the-loop decisioning, quality gates), measurement frameworks, and secure handling of sensitive inputs/outputs across teams.
  • Deep understanding of responsible AI risk, controls, and resiliency/security expectations at scale, with demonstrated ability to advise senior leaders on safe adoption, portfolio governance, and reuse-first strategies.

Preferred qualifications, capabilities, and skills
  • Experience working at code level
  • Experience modernizing enterprise integrations (API-led and event-driven patterns, secure file transfer modernization, interface test automation, observability and monitoring)
  • Experience with AI-assisted engineering tools (e.g., GitHub Copilot, Claude Code, or similar-where approved) applied to delivery acceleration while maintaining strong controls and SDLC discipline
  • Experience partnering with Operations teams in a technology enablement model (clear RACI, operational readiness, SLAs/SLOs, and issue management)
  • Experience leading globally distributed teams and support models

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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