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Problem Manager Jobs in New Jersey (NOW HIRING)

NFI Industries

Manager, IT

Camden, NJ · On-site

Leads established ITIL activities, including Change Management, Release Management, Incident Management, and Problem Management. * Oversees and participates in the on-call rotation, providing off ...

Round One Entertainment

Manager

Edison, NJ · On-site

$24 - $25.75/hr

Menlo Park Mall Manager Location: 505 Menlo Park Dr , Edison, NJ Department: Facility-Mechanic ... Able to readily identify the most common problem with components like controls and audio systems ...

Verisk

Incident Manager

Jersey City, NJ · On-site

This role also contributes to problem management, change coordination, and operational excellence initiatives, with a primary focus on incident leadership and service recovery. For over 50 years ...

HCL Technologies Limited

Problem Management (PM) Identify recurring incidents and initiate Problem Records. Lead Root Cause Analysis (RCA) and corrective/preventive actions. Track problem backlog and ensure permanent fixes ...

3B Staffing LLC

AIA ML Engineer

Madison, NJ · On-site

Requires good understanding and hand-on knowledge on ITIL Process, Incident management, request fulfilment, Problem management, Enhancements, Application maintenance support with involvement in SDLC ...

3B Staffing LLC

AIA ML Engineer

Madison, NJ · On-site

Requires good understanding and hand-on knowledge on ITIL Process, Incident management, request fulfilment, Problem management, Enhancements, Application maintenance support with involvement in SDLC ...

HelloFresh

Manager, Fulfillment Technology

Newark, NJ · On-site

Own end-to-end incident and problem management for the North America WMS platform, including severity triage, root-cause analysis, and driving structural fixes for recurring issues (not just ticket ...

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Problem Manager information

See New Jersey salary details

$28.4K

$62.4K

$117.3K

How much do problem manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem manager in New Jersey is $62,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $85,300.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What are popular job titles related to Problem Manager jobs in New Jersey?

For Problem Manager jobs in New Jersey, the most frequently searched job titles are:

What job categories do people searching Problem Manager jobs in New Jersey look for?

The top searched job categories for Problem Manager jobs in New Jersey are:

What cities in New Jersey are hiring for Problem Manager jobs?

Cities in New Jersey with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in New Jersey as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $62,361 per year, or $30 per hour.

Manager, IT

NFI Industries

Camden, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Key responsibilities

  • Manages and supports the infrastructure systems and Manhattan WMOS environments.

  • Plans, allocates resources, and oversees team activities to ensure productivity and continuous improvement.

  • Establishes procedures for data integrity, system fail-over, backup, and recovery, and manages system performance and compliance.

NFI Industries rating

6.5

Company rating: 6.5 out of 10

NFI Industries

Based on 162 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Logistics average

Based on 39,395 frontline employees who took The Breakroom Quiz

The best things about working at NFI Industries

  • 85%

    85% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 75%

    75% say their health insurance is affordable

    say their health insurance is affordable

  • 73%

    73% say they have respectful managers

    say they have respectful managers

Featured by NFI Industries, based on 162 Breakroom Quiz responses from their frontline employees

Job description

Overview
A leader in the Infrastructure & Operations team, the Manager of Systems Operations, provides the planning, engineering, and delivery of scalable infrastructure solutions that comply with current best practices and technology standards. You'll engage with business unit leaders and Information Technology teams to collaborate on solutions that drive our operational success.
Responsibilities
  • Manages and provides overall support and maintenance of infrastructure systems, and Manhattan WMOS environments.
  • Plans and allocates resources to effectively manage staff and achieve individual, team, and project productivity with quality and continuous improvement.
  • Establishes and maintains relevant controls and feedback systems to monitor and measure team productivity, goal achievement, and overall effectiveness.
  • Understands how their team / area of responsibility fits into the larger organization and actively works to strengthen those connections.
  • Evaluates and manages system performance daily to ensure adequate response times for production applications.
  • Establishes and documents procedures to ensure data integrity including system fail-over and backup/recovery.
  • Manage and oversee Manhattan WMOS environment including
    • Installation and deployment
    • SDN management
    • Troubleshooting and escalation
  • Manages backup and recovery including data retention and reporting
  • Manages routine hardware and software audits of servers for compliance with established standards, policies, configuration guidelines, and procedures.
  • Manages vendors and as necessary.
  • Manages current operating system and patch versions to comply with vendor and company requirements.
  • Performs research and development on new products, technologies, and operating systems as required.
  • Leads established ITIL activities, including Change Management, Release Management, Incident Management, and Problem Management.
  • Oversees and participates in the on-call rotation, providing off-hours support as required to perform necessary job functions and ensure service delivery.
  • Coaches, mentors, and develops team members, providing them with appropriate skill building and career development opportunities.
  • Consciously fosters an engaging, collaborative, and respectful team culture that is consistent with the NFI's mission, vision, and values.
  • Prepares periodic reports for management to track strategic goal accomplishment.
  • Actively builds and strengthens relationships with IT employees, other managers, directors, VPs, and other designated and/or relevant contacts within the organization.
  • Stays up to date with current trends and emerging technologies in their area of expertise, serving as a knowledgeable resource to all levels of the organization.
  • Understanding of security impacts of actions and adherence to company guidelines
    • Assist in development and modification of security guidelines
    • Act as advisor to internal and external customers on security issues
    • Performs other duties and responsibilities as required by the role and determined by management

Qualifications
  • BA/BS degree strongly preferred, will consider comparable work experience
  • 5-7 years of Infrastructure experience with experience with Linux/Windows administration, microservices, and infrastructure monitoring
  • Experience with Manhattan WMOS infrastructure
  • Experience with Active Directory, Okta, and other identity
  • Experience with RedHat Openshift or other containerization technologies like Docker and Kubernetes
  • Experience with Solarwinds or other infrastructure monitoring platforms
  • Experience with datacenter equipment such as blade servers, SANs, and storage networking
  • Experience with Ansible, such as creating playbooks and maintaining an AWX environment
  • Experience with Puppet, such as creating modules and developing tests
  • Experience working with CI/CD pipelines with services such as GitHub or GitLab
  • Experience with cloud providers such as Azure, AWS, Google Cloud, or OCI.
  • Scripting proficiency in Bash, Python, or PowerShell
  • Experience with load balancers such as Citrix NetScaler or F5
  • Familiarity with infrastructure-as-code (IaC) tools like Terraform.
  • Excellent analytical, troubleshooting, and problem-solving skills
  • Outstanding communication and interpersonal skills, including the ability to clearly and concisely explain technology solutions in business terms.
  • Certifications targeted in Microsoft, Linux, Cisco, and other infrastructure vendors
  • Knowledge of infrastructure fundamentals, security best practices, and system hardening techniques.
  • Experience in other infrastructure technology domains such as networking, database, cloud, etc.
  • Learns quickly and makes steady progress without the need for constant significant feedback from more senior team members.
  • Effective team member on concurrent tasks/projects.
  • Ability to coach and be coached
  • Attention to service excellence and detail.
  • Excellent analytic, communication, and customer relation skills.
  • Excellent troubleshooting skills.
  • Strong interpersonal skills - ability to communicate with all levels of customers, vendors, and IT resources

We are excited to share that the base salary range for this position is $128,827.14- $171,769.52. This position is also eligible for an annual discretionary bonus, targeted at 3%. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.
Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
Profit Center
PC-1010

Working at NFI Industries

Perks for frontline workers

From NFI Industries, via Breakroom

  • Medical

  • Dental

  • Vision

  • 401k plan (up to 3% NFI match, immediate vesting)

  • Life Insurance

  • PTO

  • Parental leave (dependant on state)

  • Wellness program

  • Pharmacy/Rx Plans

  • Short & Long Term Disability Insurance

  • Commuter Benefits

  • Military Leave Policy

  • Referral bonus

  • Employee Discount Programs

  • Training and development opportunities

  • Employee Resource Groups

What to expect from working at NFI Industries

From NFI Industries

About NFI Industries, in their own words

From NFI Industries

At NFI, employees are encouraged to bring their full selves to work. As one of the largest thrid-party logistics providers in North America, we offer a wide range of career paths. Whether you're behind the wheel of one of our trucks, preparing items for shipments in our facilities, or supporting the field teams from our corporate office, you can find your fit at NFI.

Our purpose, vision, and values reflect who we are. They drive us to empower employees, embrace innovation, and deliver to our customers.

PURPOSE:

We deliver logistics solutions for our customers that transform the way business gets done.

VISION:

We will be the leading end-to-end 3PL in North America by empowering employees, embracing innovation, and delivering an unparalleled commitment to customers.

VALUES:

Family, Integrity, Safety, Customers, Teamwork, Social Responsibility

Diversity and inclusion statement

From NFI Industries

We continuously strive to create a workplace where all people are valued and respected, have equal access to opportunities, and are encouraged to expand their potential regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, disability, veteran status, or other diverse backgrounds. We recognize that diversity and inclusion is critical to our business success as it provides our employees with unique collaboration opportunities in a more innovative and engaged environment.


What NFI Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

NFI Industries logo

About NFI Industries

Sourced by ZipRecruiter

NFI Industries, based in Camden, NJ, US, is a globally renowned 3rd party supply chain solutions provider. Rooted in the transportation industry since its founding in 1932, the company has expanded its offerings to include areas such as distribution, logistics, real estate, and global services. NFI underscores its mission which is to provide outstanding supply chain solutions by involving their customers, employees and business partners that enable their growth and profitability. Among the many notable achievements of the company, the consistent recognition in Inbound Logistics’ Top 3PL lists and SmartWay Excellence Awards clearly underlines their prominence in the industry.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Camden, NJ, US

Year founded

1932

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