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Problem Manager Jobs in New Jersey (NOW HIRING)

Omni Inclusive

Sterling Connect Direct

Jersey City, NJ · On-site

To provide support for on call escalations or L3 level support and doing incident and problem management. Work on value adding activities such Knowledge base update and management, Training freshers ...

Midea

IT Operations Manager

Parsippany, NJ · On-site

Strong experience in root cause analysis, incident/problem management, continuous improvement, and stakeholder communication. * Experience managing technical teams, vendors, or cross-functional ...

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Problem Manager information

See New Jersey salary details

$28.4K

$62.4K

$117.3K

How much do problem manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for problem manager in New Jersey is $62,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $85,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What job categories do people searching Problem Manager jobs in New Jersey look for? The top searched job categories for Problem Manager jobs in New Jersey are:
What cities in New Jersey are hiring for Problem Manager jobs? Cities in New Jersey with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in New Jersey as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,361 per year, or $30 per hour.

Assistant Vice President, L3 Application Support Service Engineer

CLS-Group

Iselin, NJ • On-site

$135K - $150K/yr

Full-time

Medical, Dental, Retirement

Re-posted 29 days ago

Job description

About CLS:
CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars' worth of currency flows through our systems each day.
Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world's most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.
CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle - whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.
Our ambition to make a positive difference starts with our people. Our values underpin everything that we do at CLS and define our working environment:
  • Pivotal purpose
  • Trusted guardian
  • Targeted innovation
  • Facilitate connections
  • Delivering excellence
  • Inclusive culture

Job information:
  • Functional title - L3 Application Support Service Engineer
  • Department - Technology: App Dev, Architect & BA
  • Corporate level - Assistant Vice President
  • Report to - Director, Application Development Software Engineer
  • Location - Iselin, New Jersey
  • Expected full-time salary range between $135,000 - 150,000 + variable compensation + 401(k) match + benefits.
  • Note: Disclosure as required by NJ Pay Transparency Law of the expected salary compensation range for this role.

What you will be doing:
You will play a key role in a team that works horizontally across all the CLS platforms/services. You will work closely with stakeholders to drive the team book of work to meet the CLS corporate objectives. Works independently, relying on expertise and experience, accountable for overseeing and impacting a range of activities in their team with guidance on complex issues from more senior colleagues. Ensure Application Development L3 team readiness to support existing CLS critical platforms/services plus project changes and BAU activities. Ensure Application Development L3 team are adhering to procedures and processes (Incident Management, Problem Management, Defect Management, Change Management). Produce status reporting with achievements on CLS platforms/services from the L3 perspective and present to internal teams and senior management. Point of contact for internal and external teams and vendors representing the L3 team.
  • Team Development: Promote a culture of continuous learning, collaboration, and excellence in technical execution.
  • Strategic Planning & Innovation: Identify and prioritize opportunities for innovation and technical improvements across the enterprise.
  • Incident & Problem Management: Take a proactive role in ensuring the Application Development L3 team provide resolutions of incidents in a timely and effective way. Ensure defect root cause are properly detailed and triaged by following the Problem Management processes. Contribute toward defining business and technical training including hands-on exercises to ensure the L3 team support capabilities are always improving.
  • Cross-Functional Collaboration: Collaborate and network with senior internal colleagues across technology departments.
  • Standards & Governance: Ensure team processes are well documented and followed.
  • Risk Management & Mitigation: Awareness of CLS Risk Culture by identifying operational risks and contributing toward solutions to mitigate those risks.
  • Technology Strategy & Trends: Stay ahead of emerging technologies, market trends, and industry best practices to guide the team and organization toward innovative solutions. Evaluate and recommend new tools and technologies that enhance operational efficiency and maintain competitive advantage.

What we're looking for:
Professional qualifications / certifications
  • Education: Bachelor's degree in Computer Science, Engineering, or a related field.
  • Experience: 5+ years of IT experience.
  • Technical Expertise: Broad experience with a diverse set of technologies, including SQL, Python, Java, Splunk, ServiceNow, and other related scripting, monitoring and programming technologies. Knowledge of software development practices and cloud providers (AWS).
  • Leadership & Mentorship: Demonstrated ability of fostering collaboration, and driving technical excellence in a dynamic, fast-paced environment.
  • Problem Solving & Innovation: Strong problem-solving skills, with a proactive approach to identifying and addressing technical challenges. Ability to innovate and implement solutions that improve team efficiency and improve troubleshooting capabilities of the support teams.
  • Methodology & Process Expertise: Understanding of SDLC methodologies.
  • Project & Resource Management: Excellent organizational and time management skills, with the ability to handle multiple individual tasks in parallel.
  • Professional Development: A demonstrated commitment to continuous learning, staying abreast of emerging technologies and industry best practices, and fostering a culture of growth within the team.

Professional qualifications / certifications
  • (Optional) Cloud certification (in the field of Development or Architecture)

Our commitment to employees:
At CLS, we celebrate inclusion and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:
  • Holiday - UK/Asia: 25 holiday days and 3 'life days' (in addition to bank holidays). US: 23 holiday days.
  • 2 paid volunteer days so that you can actively support causes within your community that are important to you.
  • Generous parental leave policies to ensure you can enjoy valuable time with your family.
  • Parental transition coaching programmes and support services.
  • Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
  • Employee Networks (including our Women's Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about inclusivity.
  • Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don't.
  • Active support of flexible working for all employees where possible.
  • Monthly 'Heads Down Days' with no meetings across the whole company.
  • Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
  • Private medical insurance and dental coverage.
  • Social events that give you opportunities to meet new people and broaden your network across the organisation.
  • Annual flu vaccinations.
  • Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
  • Discounted Gym membership - Complete Body Gym Discount/Sweat equity program for US employees.
  • All employees have access to Discover - our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
  • Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.

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