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Problem Manager Jobs in New Jersey (NOW HIRING)

Pearson

Lead, Service Management

Hoboken, NJ · On-site

$17.50 - $23/hr

Own and continuously improve service operations, including incident and problem management, plus ... service-health and performance reporting. * Lead the rapid response team for high-severity ...

New

Pearson

Lead, Service Management

Trenton, NJ · On-site

$16 - $21/hr

Own and continuously improve service operations, including incident and problem management, plus ... service-health and performance reporting. * Lead the rapid response team for high-severity ...

New

Sonsoft Inc

Test Environment Management

Newark, NJ

Problem Management * Change Management * Environment Conflict Management * Batch operations * 4 years of experience in Unix Shell scripting, Perl scripting, batch job setup testing, automation ...

CS RESORT MANAGER

Restaurant Floor Manager

Hamburg, NJ · On-site

$50K/hr

The Restaurant Floor Manager is responsible for overseeing daily restaurant operations during ... Excellent problem-solving and conflict-resolution skills. * Knowledge of POS systems and basic ...

SHI

Change & Release Manager

Somerset, NJ · On-site

Align Change Management, Release Management, Incident Management, and Problem Management processes. * Resolve scheduling conflicts, dependencies, and operational risks. Deployment & Execution ...

Sonsoft Inc

Test Environment Management

Newark, NJ

Problem Management * Change Management * Environment Conflict Management * Batch operations * 4 years of experience in Unix Shell scripting, Perl scripting, batch job setup testing, automation ...

Burlington Stores

Manager, Linux Platform

Beverly, NJ · On-site

$141K/yr

This hands-on leadership role combines deep technical knowledge, exceptional problem-solving skills, and the ability to balance strategic planning with tactical execution. This leader will manage a ...

Burlington

Manager, Linux Platform

Edgewater Park, NJ · On-site

$142K/yr

This hands-on leadership role combines deep technical knowledge, exceptional problem-solving skills, and the ability to balance strategic planning with tactical execution. This leader will manage a ...

Citizens

Senior Incident Manager

Iselin, NJ · On-site

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

NFI Industries

Manager, IT

Camden, NJ · On-site

Leads established ITIL activities, including Change Management, Release Management, Incident Management, and Problem Management. * Oversees and participates in the on-call rotation, providing off ...

Citizens

Senior Incident Manager

Iselin, NJ · On-site

$100K - $135K/yr

Lead post incident reviews, identify lessons learned, and partner with problem management teams to drive root cause remediation and recurrence prevention. Use incident metrics, trends, and service ...

Round One Entertainment

Manager

Edison, NJ · On-site

$24 - $25.75/hr

Menlo Park Mall Manager Location: 505 Menlo Park Dr , Edison, NJ Department: Facility-Mechanic ... Able to readily identify the most common problem with components like controls and audio systems ...

ClifyX

SECURITY ENGNIEER

South Plainfield, NJ · On-site

Identity and Access management, Information Security Incident and Problem Management, Information Security Governance for business and technology. General experience in business and IT processes and ...

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Showing results 21-40

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Problem Manager information

See New Jersey salary details

$28.4K

$62.4K

$117.3K

How much do problem manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for problem manager in New Jersey is $62,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $85,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What job categories do people searching Problem Manager jobs in New Jersey look for? The top searched job categories for Problem Manager jobs in New Jersey are:
What cities in New Jersey are hiring for Problem Manager jobs? Cities in New Jersey with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in New Jersey as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,361 per year, or $30 per hour.

Assistant Vice President, L3 Application Support Service Engineer

CLS-Group

Iselin, NJ • On-site

$135K - $150K/yr

Full-time

Retirement

Re-posted 29 days ago

Job description

Job information:

  • Functional title - L3 Application Support Service Engineer
  • Department - Technology: App Dev, Architect & BA
  • Corporate level - Assistant Vice President
  • Report to - Director, Application Development Software Engineer
  • Location - Iselin, New Jersey
  • Expected full-time salary range between $135,000 - 150,000 + variable compensation + 401(k) match + benefits.
  • Note: Disclosure as required by NJ Pay Transparency Law of the expected salary compensation range for this role.

What you will be doing:

You will play a key role in a team that works horizontally across all the CLS platforms/services. You will work closely with stakeholders to drive the team book of work to meet the CLS corporate objectives. Works independently, relying on expertise and experience, accountable for overseeing and impacting a range of activities in their team with guidance on complex issues from more senior colleagues. Ensure Application Development L3 team readiness to support existing CLS critical platforms/services plus project changes and BAU activities. Ensure Application Development L3 team are adhering to procedures and processes (Incident Management, Problem Management, Defect Management, Change Management). Produce status reporting with achievements on CLS platforms/services from the L3 perspective and present to internal teams and senior management. Point of contact for internal and external teams and vendors representing the L3 team.

  • Team Development: Promote a culture of continuous learning, collaboration, and excellence in technical execution.
  • Strategic Planning & Innovation: Identify and prioritize opportunities for innovation and technical improvements across the enterprise.
  • Incident & Problem Management: Take a proactive role in ensuring the Application Development L3 team provide resolutions of incidents in a timely and effective way. Ensure defect root cause are properly detailed and triaged by following the Problem Management processes. Contribute toward defining business and technical training including hands-on exercises to ensure the L3 team support capabilities are always improving.
  • Cross-Functional Collaboration: Collaborate and network with senior internal colleagues across technology departments.
  • Standards & Governance: Ensure team processes are well documented and followed.
  • Risk Management & Mitigation: Awareness of CLS Risk Culture by identifying operational risks and contributing toward solutions to mitigate those risks.
  • Technology Strategy & Trends: Stay ahead of emerging technologies, market trends, and industry best practices to guide the team and organization toward innovative solutions. Evaluate and recommend new tools and technologies that enhance operational efficiency and maintain competitive advantage.

What we're looking for:

Professional qualifications / certifications

  • Education: Bachelor's degree in Computer Science, Engineering, or a related field.
  • Experience: 5+ years of IT experience.
  • Technical Expertise: Broad experience with a diverse set of technologies, including SQL, Python, Java, Splunk, ServiceNow, and other related scripting, monitoring and programming technologies. Knowledge of software development practices and cloud providers (AWS).
  • Leadership & Mentorship: Demonstrated ability of fostering collaboration, and driving technical excellence in a dynamic, fast-paced environment.
  • Problem Solving & Innovation: Strong problem-solving skills, with a proactive approach to identifying and addressing technical challenges. Ability to innovate and implement solutions that improve team efficiency and improve troubleshooting capabilities of the support teams.
  • Methodology & Process Expertise: Understanding of SDLC methodologies.
  • Project & Resource Management: Excellent organizational and time management skills, with the ability to handle multiple individual tasks in parallel.
  • Professional Development: A demonstrated commitment to continuous learning, staying abreast of emerging technologies and industry best practices, and fostering a culture of growth within the team.

Professional qualifications / certifications

  • (Optional) Cloud certification (in the field of Development or Architecture)

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