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Prison Call Monitor Jobs (NOW HIRING)

City of Concord (NH)

Police Dispatcher

Concord, NH

$53.25K - $57.26K/yr

For more information on applying, please call the Human Resources Department at (603) 225-8535 ... Examples of Duties Monitors officer safety, position, and progress on all calls for service, person ...

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How much do prison call monitor jobs pay per hour?

As of May 30, 2026, the average hourly pay for prison call monitor in the United States is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $20.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Prison Call Monitor, and why are they important?

To thrive as a Prison Call Monitor, you need strong attention to detail, active listening skills, and a high school diploma or equivalent, with some roles requiring prior experience in corrections or law enforcement. Familiarity with call monitoring software, recording systems, and secure database management is typically necessary. Integrity, discretion, and strong communication skills help you handle sensitive information and interact appropriately with inmates and staff. These skills ensure compliance with regulations, maintain security, and support the effective monitoring of inmate communications.

What are some common challenges faced by Prison Call Monitors in their daily work, and how can they be addressed?

Prison Call Monitors often encounter challenges such as identifying coded language, managing high call volumes, and maintaining focus during repetitive tasks. To address these, monitors rely on ongoing training to recognize patterns, use specialized software for efficient call management, and work closely with correctional staff and investigators to verify suspicious activity. Regular team meetings and support from supervisors also help in managing stress and ensuring accuracy in monitoring.

What are prison call monitors?

Prison call monitors are professionals responsible for listening to, reviewing, and analyzing phone calls made by inmates within correctional facilities. Their main duties include ensuring that communications comply with facility rules, identifying any potential security threats, and documenting suspicious or prohibited activities. By monitoring calls, they help maintain the safety and security of the institution and assist in investigations as needed.

What is the difference between Prison Call Monitor vs Prison Security Officer?

AspectPrison Call MonitorPrison Security Officer
CredentialsBasic security or monitoring certifications, background checksSecurity license, training, background checks
Work EnvironmentMonitoring rooms, control centers, security stationsPrison facilities, patrols, security posts
Employer & IndustryCorrectional facilities, monitoring service providersPrison facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring communication securityMaintaining security, preventing escapes, enforcing rules

While both roles are vital in correctional settings, a Prison Call Monitor primarily focuses on overseeing inmate communications, whereas a Prison Security Officer is responsible for overall security and safety within the facility. The roles often overlap in security protocols but differ in daily duties and specific responsibilities.

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Prison Call Monitor jobs near you
Infographic showing various Prison Call Monitor job openings in the United States as of May 2026, with employment types broken down into 57% Full Time, 29% Part Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.
CMC Medication Aide Student Trainee - Michael Unit

CMC Medication Aide Student Trainee - Michael Unit

UTMB Health

Tennessee Colony, TX • On-site

$17.69/hr

Other

Posted 17 days ago

UTMB Health rating

7.4

Company rating: 7.4 out of 10

Based on 164 frontline employees who took The Breakroom Quiz

247th of 864 rated healthcare providers

Job description

The mission of Correctional Managed Care is to address the healthcare needs of underserved patient populations within the Texas Department of Criminal Justice (TDCJ) and the Texas Juvenile Justice Department (TJJD).

JOB SUMMARY:

Provides basic administrative and clinical assistance within the nursing department allowing for the transition from student to employee offering educational training leading to an opportunity to become a certified correctional medication aide.

ESSENTIAL JOB FUNCTIONS (may include):

  • Attends online medication aide college courses (140 hours).
  • Completes medication aide course work and clinical activities/rotations (typical schedule will be 4 hours online training at the unit and 4 hours of on-the-job training daily).
  • Operates personal computers to enter and assimilate data, generate reports, and draft routine correspondence.
  • Performs facility administrative support tasks including but not limited to filing, mail functions, faxing, and typing correspondence.
  • Answers phone calls and adjudicates each call appropriately.
  • Assists with patient activities and care as assigned by the nurse manager/designee as indicated by the patient's plan of care. Maintains patient care areas with appropriate supplies.
  • Maintains patient privacy and confidentiality of information and records.
  • Adheres to internal controls and reporting structure.
  • Performs related duties as required.

KNOWLEDGE/SKILLS/ABILITIES:

  • Vocational/special training.
  • Analytical/interpersonal skills.

WORK ENVIRONMENT:

  • Work environment is located in clean and safe medical facility within the confines of a prison, jail or juvenile detention center.
  • Conditions such as noise, odors, cramped work space and/or fumes could sometimes cause discomfort.
  • Moderate to extreme physical effort may be required such as walking, standing, and lifting materials, equipment, objects, and/or patients.
  • Lifting may be heavy and awkward, over 50lbs.
  • Vision, hearing, talking, and sense of touch abilities must be adequate enough to enable one to quickly and accurately perform tasks such as: reading small print, reading from monitoring equipment, defining details, sending and receiving clear and accurate verbal communication.
  • Frequent periods of concentrated or focused attention will be needed to interpret visual, auditory, and sensory inputs.
  • Alertness and careful attention to detail will be required to avoid injury.
  • May be assigned to more than one facility.
  • May be exposed to such occupational hazards as communicable diseases, radiation, chemotherapeutic agents, and disoriented or combative patients.
  • May be required to be on standby and work extended or alternate shifts in situations deemed necessary by Nurse Manager.
  • Able to work under stress and be emotionally capable of coping with complex and/or changing activities.

*Official Regulatory Statement for Healthcare Job Descriptions: May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing & non-ionizing radiation, hazardous medications and disoriented or combative patients or others.

Located within the confines of a prison, jail, or juvenile detention center. Security clearance is required; pre-employment drug testing is also required.

REQUIRED EDUCATION/EXPERIENCE:

  • High school diploma or equivalent.

Starting hourly rate is $17.69.  Will increase upon completion of program.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

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