ZipRecruiter

Log In

1

Prison Call Monitor Jobs in California (NOW HIRING)

Volunteers of America

Monitor DV Swing Shift

Los Angeles, CA · On-site

$19.02 - $20.02/hr

... prison for individuals with substance use disorder (SUD). SCADP is now a 501(c)(3) non-profit ... Call Police or Fire Department in cases of emergency, such as fire, medical or psychiatric issues ...

Volunteers of America

Monitor DV Swing Shift

Los Angeles, CA · On-site

$19.02 - $20.02/hr

... prison for individuals with substance use disorder (SUD). SCADP is now a 501(c)(3) non-profit ... Call Police or Fire Department in cases of emergency, such as fire, medical or psychiatric issues ...

New

KurzSolutions

Primary Care Physician

Imperial, CA · On-site

... to call home. Click on the link to learn more about Imperial here. Airport Information: Palm ... The prison offers a range of rehabilitation programs, including vocational training, educational ...

next page

Showing results 1-20

All JobsPrison Call Monitor JobsPrison Call Monitor Jobs in California

Prison Call Monitor information

What is a prison call monitor?

Prison call monitors are professionals responsible for listening to, reviewing, and analyzing phone calls made by inmates within correctional facilities. Their main duties include ensuring that communications comply with facility rules, identifying any potential security threats, and documenting suspicious or prohibited activities. By monitoring calls, they help maintain the safety and security of the institution and assist in investigations as needed.

What are some common challenges faced by prison call monitors in their daily work, and how can they be addressed?

Prison Call Monitors often encounter challenges such as identifying coded language, managing high call volumes, and maintaining focus during repetitive tasks. To address these, monitors rely on ongoing training to recognize patterns, use specialized software for efficient call management, and work closely with correctional staff and investigators to verify suspicious activity. Regular team meetings and support from supervisors also help in managing stress and ensuring accuracy in monitoring.

What are the key skills and qualifications needed to thrive as a prison call monitor, and why are they important?

To thrive as a Prison Call Monitor, you need strong attention to detail, active listening skills, and a high school diploma or equivalent, with some roles requiring prior experience in corrections or law enforcement. Familiarity with call monitoring software, recording systems, and secure database management is typically necessary. Integrity, discretion, and strong communication skills help you handle sensitive information and interact appropriately with inmates and staff. These skills ensure compliance with regulations, maintain security, and support the effective monitoring of inmate communications.

What is the difference between Prison Call Monitor vs Prison Security Officer?

AspectPrison Call MonitorPrison Security Officer
CredentialsBasic security or monitoring certifications, background checksSecurity license, training, background checks
Work EnvironmentMonitoring rooms, control centers, security stationsPrison facilities, patrols, security posts
Employer & IndustryCorrectional facilities, monitoring service providersPrison facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring communication securityMaintaining security, preventing escapes, enforcing rules

While both roles are vital in correctional settings, a Prison Call Monitor primarily focuses on overseeing inmate communications, whereas a Prison Security Officer is responsible for overall security and safety within the facility. The roles often overlap in security protocols but differ in daily duties and specific responsibilities.

What are popular job titles related to Prison Call Monitor jobs in California? For Prison Call Monitor jobs in California, the most frequently searched job titles are:
What job categories do people searching Prison Call Monitor jobs in California look for? The top searched job categories for Prison Call Monitor jobs in California are:
What cities in California are hiring for Prison Call Monitor jobs? Cities in California with the most Prison Call Monitor job openings:
Prison Call Monitor jobs near you
Infographic showing various Prison Call Monitor job openings in California as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Monitor DV Swing Shift

Volunteers of America

Los Angeles, CA • On-site

$19.02 - $20.02/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 4 days ago

Volunteers Of America rating

6.9

Company rating: 6.9 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

385th of 770 rated non-profit organizations

Job description

About Us:
Southern California Alcohol and Drug Program
Southern California Alcohol and Drug Programs, Inc. (SCADP) was established in 1972 in a grassroots effort by community members seeking alternatives to prison for individuals with substance use disorder (SUD). SCADP is now a 501(c)(3) non-profit organization providing residential treatment services and outpatient counseling services to individuals throughout Los Angeles, as well as housing and supportive services for survivors of domestic violence. SCADP now offers services with a continuum of care to underserved and disadvantaged populations throughout the Los Angeles area.
PAY RATE: $19.02 - $20.02 Per Hour
BENEFITS: SCADP offers competitive medical, dental, vision and retirement benefits.
JOB SUMMARY AND PURPOSE
The Monitor - Domestic Violence provides security for the program and assists with the maintenance and implementation of the routine processes, projects and requirements of the program. Answers the program Domestic Violence Hotline, providing assistance and referrals to callers who may have been victims or are currently abused. This person will assist the program manager and supportive personnel in client supervision and maintenance of shelter operations.
DUTIES AND RESPONSIBILITIES
  • Domestic violence counseling
    • Under guidance and supervision of the Program Manager, the Monitor - Domestic Violence operates the program Domestic Violence Hotline, providing crisis counseling and referrals to callers
    • Collaborates with case manager and program staff to assist service plans for clients; assists in required intervention; participates in group and educational sessions.
    • Transports program participants in the company vehicle to offsite appointments, as needed.
  • PROGRAM Security
    • PROGRAM ENTRANCE MONITORING: The front door to the facility is the only permitted entrance and exit for participants, employees, partners, vendors, visitors or any other persons. Monitor entrance to permit only authorized persons entry (as per program guidance), in order to guard against theft and maintain security of premises. Record participant entry and exit as required by program rules.
    • BAG & PERSON SCREENING: Monitors search all participants' belongings being brought into the Program each time a participant enters, including their pockets, while monitoring for any signs of substance use or bringing contraband into the program. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
    • Monitor premises to prevent and detect signs of intrusion and ensure security of the program by walking the floor and monitoring surroundings when outside accompanying beneficiaries and making reports as needed.
  • PROGRAM SAFETY:
    • While monitoring premises and assisting clients, observe Program premises to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
    • Know location of fire exits, be prepared to assist participants in case of any emergency.
    • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
    • Call Police or Fire Department in cases of emergency, such as fire, medical or psychiatric issues, or presence of unauthorized clients/persons.
  • ASSET PROTECTION:
    • As a non-profit agency, SCADP must utilize all limited resources effectively and protect from theft loss or damage to the Program's assets. Report all suspicious events to direct supervisor.
    • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.
  • ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected - Put clients'/participants' needs first.
  • CLIENT/PARTICIPANT SUPPORT:
    • Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
    • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
    • Monitor and records client self-administration of medication in accordance with organization Policies and Procedures
    • As required by the Program, assist Program staff during provision of services to clients/participants, including meal preparation/serving, set-up for classes, meetings, recreation, and other Program events.
  • Inputs required data to computer systems and logs (EHR and other databases as required)
  • Other duties that may arise to support the Program mission and goals.

ESSENTIAL ABILITY ACKNOWLEDGEMENT
Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as SCADP serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.
ESSENTIAL DUTIES:
  • Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
  • SHELTER SECURITY.
    • Monitor Shelter entrance
    • Screen bags and persons entering shelter
    • Patrol premises as scheduled
  • SHELTER SAFETY
    • Monitor Clients; conduct room checks; report violations of rules
    • While patrolling continuously observe for safe operations/conditions, report safety concerns
  • ASSET PROTECTION
    • Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons
  • Client/participant support
  • Drive participants as directed (Part of Client Support for Monitors with licenses)
  • Other duties as required and may be subject to change
  • Acts as a role model for participants at all times

MANDATED REPORTER
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.
Qualifications
REQUIREMENTS:
  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
  • Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as SCADP serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.

EDUCATION:
  • Domestic Violence counselling certificate (40 hour class)

EXPERIENCE:
  • Six months in the security field or six months providing social services as a worker or volunteer, or a combination of both totaling six months experience; a formal degree or certification in a social service related discipline can substitute for the experience requirement.

PREFERRED QUALIFICATIONS:
  • AA or higher degree in related field.
  • One year of experience working with victims of domestic violence
  • Bi-lingual, Spanish and English preferred
  • Understanding of harm reduction (non-abstinence) approach with participant substance use
  • Willing to work with substance abuse clients, mental health, LGBTQ and HIV/AIDS

Southern California Alcohol and Drug Programs, Inc. (SCADP) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

What Volunteers Of America employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply