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Prison Call Monitor Jobs in Kentucky (NOW HIRING)

Prison Call Monitor information

What is a prison call monitor?

Prison call monitors are professionals responsible for listening to, reviewing, and analyzing phone calls made by inmates within correctional facilities. Their main duties include ensuring that communications comply with facility rules, identifying any potential security threats, and documenting suspicious or prohibited activities. By monitoring calls, they help maintain the safety and security of the institution and assist in investigations as needed.

What are the key skills and qualifications needed to thrive as a prison call monitor, and why are they important?

To thrive as a Prison Call Monitor, you need strong attention to detail, active listening skills, and a high school diploma or equivalent, with some roles requiring prior experience in corrections or law enforcement. Familiarity with call monitoring software, recording systems, and secure database management is typically necessary. Integrity, discretion, and strong communication skills help you handle sensitive information and interact appropriately with inmates and staff. These skills ensure compliance with regulations, maintain security, and support the effective monitoring of inmate communications.

What are some common challenges faced by prison call monitors in their daily work, and how can they be addressed?

Prison Call Monitors often encounter challenges such as identifying coded language, managing high call volumes, and maintaining focus during repetitive tasks. To address these, monitors rely on ongoing training to recognize patterns, use specialized software for efficient call management, and work closely with correctional staff and investigators to verify suspicious activity. Regular team meetings and support from supervisors also help in managing stress and ensuring accuracy in monitoring.

What is the difference between Prison Call Monitor vs Prison Security Officer?

AspectPrison Call MonitorPrison Security Officer
CredentialsBasic security or monitoring certifications, background checksSecurity license, training, background checks
Work EnvironmentMonitoring rooms, control centers, security stationsPrison facilities, patrols, security posts
Employer & IndustryCorrectional facilities, monitoring service providersPrison facilities, law enforcement agencies
Job FocusMonitoring inmate calls, ensuring communication securityMaintaining security, preventing escapes, enforcing rules

While both roles are vital in correctional settings, a Prison Call Monitor primarily focuses on overseeing inmate communications, whereas a Prison Security Officer is responsible for overall security and safety within the facility. The roles often overlap in security protocols but differ in daily duties and specific responsibilities.

What are popular job titles related to Prison Call Monitor jobs in Kentucky?

For Prison Call Monitor jobs in Kentucky, the most frequently searched job titles are:

What cities in Kentucky are hiring for Prison Call Monitor jobs?

Cities in Kentucky with the most Prison Call Monitor job openings:

Infographic showing various Prison Call Monitor job openings in Kentucky as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Corrections Transport Officer

City of Louisville, KY

Louisville, KY • On-site

$52K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 29 days ago


Job description

Salary : $52,852.80 Annually
Location : 517 Court Place, Louisville, KY 40202, KY
Job Type: Full_Time
Job Number: 9341
Department: Corrections
Opening Date: 08/09/2022
Closing Date: Continuous
Description
Summary Objective:
The purpose of this position is to escort inmates to medical appointments, clinics, and funerals.
This class works under close to general supervision according to set procedures but determines how or when to complete tasks.
Examples of Duties
Essential Functions:
The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.
  • Guards inmates; monitors their conduct and behavior to prevent escapes, fights, disturbances, forbidden activities, introduction of contraband, and rules violations; and prepares forms on inmate activity and behavior
  • Completes, processes, and maintains forms, documents, records, and files.
  • Renders aid to other officers in emergency situations, restrains and subdues inmates, and documents disturbances and significant occurrences.
  • Follows departmental security policies and procedures.
  • Maintains logs or records of transport activities.
  • Handcuffs, shackles, or further restrains inmates and escorts them to and from offsite appointments.
  • Plans, executes, and inspects all aspects of the trip to ensure a safe and controlled travel environment.
  • Verifies the identity of inmates and perform searches prior to transportation.
  • Collaborates with medical, Records, Booking Floor staff, and Shift Commanders for inmate movement.
  • Assists Motor Pool Officer with maintenance of departmental vehicles.
  • Participates in specialized training, including, but not limited to annual vehicle training.
  • Performs related work as assigned.

Minimum Requirements
High school diploma or the equivalent
OTHER MINIMUM REQUIREMENTS:
  • Must submit to a pre-employment polygraph test.
  • Must be a US Citizen.
  • Must be a retired LMDC sworn employee.
  • Must be a minimum of 21 years of age.
  • Must not have been convicted of a felony.
  • Must submit to a pre-employment drug screening.
  • Must pass a pre-employment physical, stress, and medical examination.
  • Applicants who have illegally bought, sold, or trafficked, as defined in KRS218A.010 and KRS218A.1431, controlled substances, other than marijuana, within six years of application will be disqualified.
  • Applicants who have used an illegal controlled substance other than marijuana within the last six years of application will be disqualified.
  • Applicants who have illegally bought, possessed, or used marijuana, including medicinal cannabis, within six months of application will be disqualified.
  • Applicants who have illegally sold marijuana, including medicinal cannabis, within one year of application will be disqualified.
  • Applicants who have used a prescription-controlled substance without a prescription more than once within the last six years of application will be disqualified.
  • Applicants who have used a prescription-controlled substance without a prescription on a single occasion within the last six years of application will be disqualified for one year since the last use without a prescription.
  • Applicants and employees in positions which perform job duties that may require contact with offenders in the custody or supervision of the Department of Juvenile Justice or with youth in the care, custody or supervision of Youth Development must meet qualifications pursuant to the federal Prison Rape Elimination Act, 28 CFR 115.17 and 115.317, to include periodic post-employment criminal background checks
  • Must not be a current user of illegal drugs.
  • Must not have ever engaged in sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution ( as defined in 42 U.S.C. 1997).
  • Must not have ever been convicted of engaging or attempting to engage in sexual activity in the community, facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse.
  • Must not have ever been civilly or administratively adjudicated to have engaged in the activity described in the previous question.
  • Must pass and maintain pistol and shotgun firearm certification.
  • Must complete forty (40) hours of annual in-service training.
  • Must wear personal protective equipment as mandated by OSHA.
  • Must wear safety equipment as mandated by OSHA.
  • Must be vaccinated for hepatitis B, have provided evidence of immunity, or have signed a declination form within ten days of initial assignment.
  • Must pass an annual tuberculin test.
  • Must work a varied schedule.
  • Must be on 24 hour call.
  • Must be eligible for certification as a State Peace Officer.
  • Must lift and restrain individuals.
  • Must enter data into a computer.
  • Must be certified in CPR and First Aid within 30 days of hire.
  • Must possess and maintain a valid state driver's license with an acceptable driving history.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
  • Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or considerable skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving close tolerances or limits of accuracy.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT):
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
  • None.

AMERICANS WITH DISABILITY ACT COMPLIANCE:
Louisville Metro Government is an Equal Opportunity Employer. ADA requires the Louisville Metro Government to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.
STANDARD CLAUSES:
May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of Louisville Metro Government.
This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
ESSENTIAL SAFETY FUNCTIONS:
It is the responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.
Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed and employees are properly trained.
Louisville Metro Government is committed to providing our employees with the tools they need to lead a fit and healthy life. Aside from community-wide initiatives like the Mayor's Hike, Bike and Paddle event every Memorial Day and Labor Day, and the Healthy Hometown Movement, Metro Government provides employees with programs designed to enhance their life and well-being, like a Wellness Center that allows employees and their dependents with Metro health insurance to take care of their basic medical and health needs for a $5 co-pay. Louisville Metro Government understands that a team of healthy, vibrant employees is the greatest asset we have.
Full Time Regular
• Medical
• Dental
• Vision
• Group Term Life
• Supplemental Life
• Accidental Death & Dismemberment
• Sick Leave
• Vacation
• Holiday Pay
• Bereavement Leave
• Kentucky Public Pensions Authority
• 457 Deferred Comp
• Voluntary Lifestyle Benefits
• Tuition Assistance
• Qualified Adult Benefits
• Childcare Assistance
• Free TARC Use
• Paid Parental Leave
Part Time - 17.5 to 25 Hours Per Week
• Vacation (pro rata)
• Sick Leave (pro rata)
• Holiday Pay (pro rata)
Part Time - Less Than 17.5 Hours Per Week
• Ineligible For Benefits
Temporary Positions
• Ineligible For Benefits
Interns
• Ineligible For Benefits
01
Do you have a High school diploma or the equivalent?
  • Yes
  • No

02
Are you a citizen of the United States?
  • Yes
  • No

03
Do you possess and maintain a valid driver's license?
  • Yes
  • No

04
Are you a retired LMDC sworn employee?
  • Yes
  • No

05
Are you at least 21 years of age?
  • Yes
  • No

06
Are you eligible for certification as a State Peace Officer?
  • Yes
  • No

07
Are you capable of being on 24 hour call?
  • Yes
  • No

08
Are you willing to work a varied schedule?
  • Yes
  • No

09
Have you been convicted of a felony?
  • Yes
  • No

10
Have you illegally bought, possessed, or used marijuana, including medicinal cannabis, within six months of application?
  • Yes
  • No

11
Have you illegally sold marijuana, including medicinal cannabis, within one year of application?
  • Yes
  • No

12
Have you illegally bought, sold, or trafficked, as defined in KRS 218A.010 and KRS 218A.1431, controlled substances, other than marijuana, within six years of application?
  • Yes
  • No

13
Have you used an illegal controlled substance other than marijuana within the last six years of application?
  • Yes
  • No

14
How many times (total) have you used a prescription-controlled substance without a prescription in the last six years?
  • 0
  • 1
  • 2 or more

15
If you have used a prescription-controlled substance without a prescription in the past six years, what was the month and year of each usage without a prescription? If no usage, please type "N/A."
16
Have you engaged in sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution (as defined in 42 U.S.C. 1997)?
  • Yes
  • No

17
Have you been convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force, or coercion, or if the victim did not consent or was unable to consent or refuse?
  • Yes
  • No

18
Have you been civilly or administratively adjudicated to have engaged in the activity described in the previous question?
  • Yes
  • No

19
Are you willing to submit to a pre-employment medical examination?
  • Yes
  • No

20
Are you willing to take a drug test?
  • Yes
  • No

21
Are you willing to take a polygraph?
  • Yes
  • No

22
Are you able to lift and restrain individuals?
  • Yes
  • No

Required Question