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Printer Support Jobs (NOW HIRING)

CDIT

Tier 2 Support

South Weber, UT · On-site

This role bridges the gap between strategic IT planning (cyber, cloud, and enterprise performance) and hands-on Tier 2 technical support, including mobile, VTC, audio-visual, and printer systems. The ...

CDIT LLC

Tier 2 Support

UT · On-site

This role bridges the gap between strategic IT planning (cyber, cloud, and enterprise performance) and hands-on Tier 2 technical support, including mobile, VTC, audio-visual, and printer systems. The ...

InstantServe LLC

Customer Support Technician

Jacksonville, FL · On-site

$17 - $23/hr

Provide desktop support for laptops, desktops, printers, mobile devices, and peripherals. * Install, configure, upgrade, and troubleshoot hardware and software systems. * Support Microsoft Office 365 ...

InstantServe LLC

Customer Support Technician

Jacksonville, FL · On-site

$17 - $23.25/hr

Provide desktop support for laptops, desktops, printers, mobile devices, and peripherals. * Install, configure, upgrade, and troubleshoot hardware and software systems. * Support Microsoft Office 365 ...

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How much do printer support jobs pay per hour?

As of Jun 2, 2026, the average hourly pay for printer support in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Printer Support specialist, and why are they important?

To thrive as a Printer Support specialist, you need strong troubleshooting skills, a solid understanding of printer hardware and software, and typically a background in IT or technical support. Familiarity with printer management software, network configurations, and common operating systems is essential, and certifications like CompTIA A+ can be beneficial. Excellent communication, patience, and problem-solving abilities help in resolving issues efficiently and supporting users of varying technical backgrounds. These skills are crucial for minimizing downtime, ensuring smooth operations, and providing effective customer service in any organization.

What are some common challenges faced in a Printer Support role, and how are they typically addressed?

In a Printer Support role, professionals often encounter challenges such as diagnosing complex hardware malfunctions, resolving network connectivity issues, and managing compatibility problems with various operating systems. These challenges are typically addressed by using troubleshooting tools, referencing detailed manufacturer documentation, and collaborating closely with IT teams or end users to gather information about the issues. Staying current with firmware updates and regularly participating in training sessions also helps Printer Support specialists effectively handle new models and evolving technology. Strong communication skills are essential, as much of the work involves guiding users through technical solutions in a clear and supportive manner.

What are Printer Support specialists?

Printer Support specialists are professionals who assist users with installing, configuring, troubleshooting, and maintaining printers and related equipment. They provide technical support to resolve issues such as connectivity problems, print quality errors, and hardware malfunctions. These specialists may work remotely or on-site, helping both individuals and organizations ensure their printing devices operate smoothly. Their responsibilities often include updating drivers, performing routine maintenance, and advising on printer selection and setup.

What is the difference between Printer Support vs Printer Technician?

AspectPrinter SupportPrinter Technician
CredentialsBasic IT certifications, technical support trainingTechnical certifications, hardware repair training
Work EnvironmentHelp desks, call centers, remote supportOn-site repair, hardware troubleshooting
Employer & IndustryIT service providers, office environmentsPrinter manufacturers, repair shops
Common Search/ComparisonCustomer support, troubleshootingHardware repair, maintenance

Printer Support primarily focuses on assisting users with printer issues through remote or help desk support, while Printer Technicians perform hands-on hardware repairs and maintenance. Both roles require technical knowledge, but Printer Technicians typically have more specialized hardware skills and work directly on devices, whereas Printer Support emphasizes troubleshooting and customer service.

More about Printer Support jobs
What cities are hiring for Printer Support jobs? Cities with the most Printer Support job openings:
What states have the most Printer Support jobs? States with the most job openings for Printer Support jobs include:
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Printer Support jobs near you
Infographic showing various Printer Support job openings in the United States as of May 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 100% In-person job distribution, with an average salary of $44,307 per year, or $21.3 per hour.
PC/Mac Desktop Support Specialist

PC/Mac Desktop Support Specialist

International Software Systems, Inc

Bethesda, MD

Other

Posted 4 days ago

Job description

oriented PC/Mac Desktop Support Specialist to join our dynamic team in Bethesda, MD. If you want to learn, grow, and help then this is the job for you. We support a project/customer that "seeks to better understand, treat, and ultimately prevent infectious, immunologic, and allergic disease seeks fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce illness and disability.” Our work here supports a vital mission and has significant impact on the medical and scientific communities we serve. This position will include the following responsibilities.

Responsibilities:

  • Customer Support – Provide prompt, knowledgeable, and professional customer support to our customer base. We support customers that are both local and remote and cover a wide range of technical proficiency. As the customer-facing arm of NIAID IT support we are expected to perform our duties with a high level of competency and courtesy.
  • Desktop Support - Provide technical support on software, hardware, and operating systems (Windows and MacOS), including installations, configurations, maintenance, troubleshooting, imaging new systems and processing outgoing surpldonation systems, preparing GFE laptops and phones for international travel. Also includes printer support, setup/troubleshooting VoIP phones and setup/configuration
  • Mobile Device Support – Support managed mobile devices on iOS and Android

·         Respond to incident and request tickets in a timely fashion and document all activity related to a ticket.

·         Escalates tickets appropriately.

·         Projection Unit: Schedule, setup and breakdown.

Basic Qualifications:

  • 2+ years of customer service experience

·         1 to 3 years exp. with Windows 10

·         1 to 3 years exp. with Macintosh operating systems

·         1 to 3 years exp. with Network and re-imaging workstations

Preferred Skills:

  • PC/Windows Support
  • Macintosh
  • iOS and Android
  • Active Directory
  • Microsoft Office 365
  • Microsoft Teams
  • Knowledge of Windows Firewall and related settings
  • Experience with full disk encryption on both Windows and Macintosh computers
  • Knowledge of an enterprise network infrastructure, including Active Directory and Group Policies
  • Desktop/Customer Support:
    • Provide technical support on software, hardware and operating systems (Linux, Macintosh, Windows), including installations, configurations, maintenance, and troubleshooting.
    • Knowledge about personal computers – desktops, laptops, hybrids. Also including BIOS and hardware configurations and drivers.
    • Remediate configuration management baseline and policy non-compliance and resolve security vulnerabilities.
    • Troubleshoot and support Microsoft (Office) 365 and Adobe products, also various scientific software applications.
    • Configure new computer systems and related peripherals for users.
    • Image new systems and process outgoing surpldonation systems.
    • Prepare government-furnished laptops and phones for international travel.
    • Provide printer support, setup/troubleshoot VoIP phones.
    • Setup/configure/troubleshoot government-provided mobile devices.
    • Assist with Microsoft Teams, Office 365, and OneDrive usage.
    • Basic network troubleshooting on a TCP/IP network.
    • Providing remote customer support via multiple methods.

Education:

  • High School Diploma or higher

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