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What types of projects do team members at Principle Choice Solutions typically work on, and how is cross-functional collaboration structured?

At Principle Choice Solutions, team members often engage in projects focused on business process optimization, IT solutions implementation, and client-specific consulting challenges. The work environment encourages collaboration across departments such as project management, technical development, and client services. Team structures are usually matrix-based, allowing employees to contribute their expertise to multiple projects simultaneously and learn from colleagues in different disciplines. Regular meetings and open communication channels foster a collaborative culture and ensure alignment with client goals.

What are the key skills and qualifications needed to thrive as a Principal Solutions Architect, and why are they important?

To thrive as a Principal Solutions Architect, you need deep expertise in systems architecture, software development, and solution design, often backed by a degree in computer science or engineering. Mastery of cloud platforms (such as AWS, Azure, or Google Cloud), architecture frameworks, and relevant certifications like AWS Certified Solutions Architect are typically expected. Strategic thinking, strong leadership, and excellent communication skills set outstanding architects apart in this role. These skills are crucial to designing scalable solutions, aligning technology with business goals, and leading teams to deliver successful projects.

What is the difference between Principle Choice Solutions vs Network Administrator?

AspectPrinciple Choice SolutionsNetwork Administrator
Required CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like PMP or Six Sigma are commonRequires a bachelor's degree in computer science, information technology, or related field; certifications like CompTIA Network+, Cisco CCNA are common
Work EnvironmentPrimarily office-based, focusing on project management, strategic planning, and client interactionsPrimarily office or data center-based, focusing on network setup, maintenance, and troubleshooting
Employer & Industry UsageUsed across various industries including consulting, finance, and healthcare for process improvementUsed mainly in IT, telecommunications, and large organizations managing network infrastructure

Principle Choice Solutions professionals focus on strategic management and process optimization, while Network Administrators handle technical network infrastructure. Both roles require specialized certifications and work in office environments, but their core responsibilities differ significantly.

What is Principle Choice Solutions and what services does the company provide?

Principle Choice Solutions is a consulting and business process outsourcing company that offers a range of services to organizations, including IT solutions, customer support, healthcare consulting, and project management. The company helps clients improve their operational efficiency, streamline processes, and implement innovative technology solutions. Principle Choice Solutions works with clients across various industries to deliver tailored strategies that address specific business challenges.
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Principle Choice Solutions jobs near you
IT Support Analyst

IT Support Analyst

Principle Choice Solutions LLC

Oklahoma City, OK • On-site

Full-time

Posted 5 days ago

Job description

PRINCIPLE CHOICE SOLUTIONS
 IT Support Analyst

POSITION PURPOSE
The IT Support Analyst is responsible for providing escalated technical support and training to end users.  The IT Support Analyst position is responsible for working within the ticketing system, quickly troubleshooting software/hardware issues, accurately documenting issues, resolutions, and collaborating with other technical resources to solve complex problems.  Such troubleshooting may include software applications, hardware issues, or answering training questions via phone, email, remote access, and in person.  Hardware Imaging is a core responsibility for this position.
ORGANIZATION
This position reports to the IT Support Manager.
ESSENTIAL FUNCTIONS
  • Supply and deploy technical solutions to business problems.
  • Excellent customer support to all users within the organization and documentation of each customer interaction with an attention to security.
  • Provide escalated and advanced hardware and software support to business users both locally and remote via phone, email, chat, and remote tools.
  • End user administration following internal IT processes and procedures.
  • Installation and configuration of workstations, printers, and other end user requests
  • Moderate to Advanced Support of Office 365 product suite, Intune Hardware management, Adobe suite, Communication software, Connectwise, Mobile device management, and Secure web gateway including any other current/future technology that may be considered as organization owned/managed.
  • Work closely with the IT Leadership to ensure proper issue tracking, documentation, and assignment of tasks is being completed accurately and on a daily basis.
  • Working with the team, collaborate, and improve documentation for end users through our external systems.
  • Additional security clearance/training may be required specific to this department.
  • Provide On-Call support as necessary.
  • All other duties as assigned.

KNOWLEDGE & EXPERIENCE
  • 1-3 years’ experience in providing outstanding customer service through hardware and software technical support in a professional office environment.
  • 1-3 years’ experience using a ticketing system.
  • Advanced hardware and software troubleshooting skills.
  • High knowledge and proficiency of Windows 10/11, Office 365 Product Suite, Adobe, and other SAAS applications. Azure Active Directory, Command prompts, and Microsoft PowerShell experience required. At least 1 year of regular use of AD Users and Groups in providing normal AD administration.
  • Attention to detail with a focus on identifying the root cause and possible independent resolution where applicable.
  • Strong communications skills with the focus on customer service.
  • High sense of urgency with excellent researching abilities.
  • CompTIA Network+, A+, Software+, or equivalent certification is required.

MACHINES & EQUIPMENT
The incumbent must be able to effectively operate the current computer system, telephone system, and other office machines such as a copier.
PHYSICAL REQUIREMENTS
Must be able to lift and carry up to 50 pounds.  Must be able to talk, listen, and speak clearly on the telephone.
WORKING CONDITIONS
The incumbent works in an office environment that is not substantially exposed to adverse environmental conditions such as heat, cold, or extreme noise.  Routine periods of being on the phone utilizing a headset, sitting and data keying are required.  Periodic times working at the office site may be required.
Security and privacy training will be provided as part of this role to protect the confidentiality, integrity, and availability of PCS’ associate and customer data.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Principle Choice Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, parental status, national origin, disability, genetic information, political affiliation, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit-based factors or characteristic protected by federal, state, or local laws.
 

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