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Pre Service Coordinator Jobs in Indiana (NOW HIRING)

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How much do pre service coordinator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for pre service coordinator in Indiana is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $22.88 per hour, depending on experience, location, and employer.

What is a pre service coordinator?

Pre Service Coordinators are professionals who manage the administrative and logistical tasks required before a service, such as a medical procedure or appointment, takes place. They are responsible for verifying patient information, obtaining insurance authorizations, scheduling appointments, and ensuring all necessary documentation is complete. Their goal is to streamline the process for both providers and clients, reducing delays and ensuring compliance with relevant regulations. Pre Service Coordinators play a critical role in enhancing the efficiency and quality of care.

What are the key skills and qualifications needed to thrive as a pre service coordinator?

To thrive as a Pre Service Coordinator, you need strong organizational skills, attention to detail, and a background in healthcare administration or related fields. Familiarity with insurance verification systems, electronic health records (EHR), and medical billing software is typically required. Excellent communication, problem-solving abilities, and customer service skills help in coordinating between patients, providers, and insurance companies. These competencies ensure efficient pre-service processes, minimize errors, and enhance patient satisfaction in healthcare settings.

What is the difference between Pre Service Coordinator vs Customer Service Representative?

AspectPre Service CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certifications in customer service or related fieldsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice settings, dealerships, or service centers; involves coordinating appointments and servicesCall centers, retail, or office environments; handling customer inquiries and issues
Employer & Industry UsageAutomotive, healthcare, or service industries; used to manage pre-service processesRetail, telecommunications, hospitality; focused on customer interaction

The Pre Service Coordinator primarily manages scheduling and coordinating services before delivery, often within automotive or healthcare settings. In contrast, Customer Service Representatives focus on assisting customers with inquiries and issues during or after service. While both roles require strong communication skills, the Pre Service Coordinator emphasizes organization and scheduling, whereas the Customer Service Representative emphasizes problem-solving and customer interaction.

How much do pre service coordinators make in the US?

Pre service coordinators in the US typically earn an average salary of around $40,000 to $55,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced coordinators or those in higher-demand areas can earn higher wages. Compensation often includes benefits such as health insurance and paid time off.

Is a pre service coordinator a good job?

A pre service coordinator is responsible for preparing and coordinating services before they begin, often in healthcare or social services settings. The role typically requires strong organizational and communication skills and may involve working with clients, providers, and schedules. It can offer stable employment and opportunities for advancement depending on the industry and organization.

How does a pre service coordinator typically interact with clinical staff and patients during the pre-admission process?

A Pre Service Coordinator acts as a key liaison between patients, clinical staff, and administrative teams to ensure all pre-admission requirements are met. This involves gathering necessary patient information, verifying insurance coverage, obtaining pre-authorizations, and scheduling procedures. Coordinators frequently communicate with nurses, physicians, and insurance representatives to resolve any issues and keep the process on track. Effective collaboration and strong organizational skills are essential, as they help prevent delays and improve the overall patient experience.
What are popular job titles related to Pre Service Coordinator jobs in Indiana? For Pre Service Coordinator jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Pre Service Coordinator jobs in Indiana look for? The top searched job categories for Pre Service Coordinator jobs in Indiana are:
What cities in Indiana are hiring for Pre Service Coordinator jobs? Cities in Indiana with the most Pre Service Coordinator job openings:
Pre Service Coordinator jobs near you
Infographic showing various Pre Service Coordinator job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,807 per year, or $21.5 per hour.

Pre-Services Coordinator (Prior Authorization)

HHC

Indianapolis, IN

$17.75 - $22/hr

Full-time

Posted 29 days ago

Job description

Division:Eskenazi Health  

Sub-Division: Hospital  

Req ID:  26317 

Schedule: Full Time 

Shift: Days 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status
Non-Exempt
Job Role Summary
The Pre-Services Coordinator works directly with patients, referring physician offices, and payers, to ensure full payer clearance prior to receiving care, through pre-registration, financial clearance, authorization, referral validation, and pre-serviceability estimations and collections. The Pre-Services Coordinator establishes the first impression of Eskenazi Health for patients, families, and other external/internal customers, serving as a subject matter expert as it relates to payer requirements, authorizations, appeals and patient navigation.
Essential Functions and Responsibilities
  • Conducts pre-registration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan codes and Coordination of Benefits orders
  • Corrects and updates all necessary data to assure timely, accurate bill submission
  • Maintains accountability for accuracy of data collected and entered into systems and demonstrates the ability to maintain the passing grade on monthly audits
  • Verifies insurance information through payer contacts via telephone, online resources, or electronic verification systems and identifies payer authorization/referral requirements
  • Provides appropriate documentation and follow up to patients, physician offices, case management departments, and payers regarding authorization/referral deficiencies
  • Contacts insurance carriers or other sources to obtain prior authorizations; obtains pre-certification and/or authorization prior to services
  • Identifies all patient financial responsibilities, calculates estimates, collects liabilities, posts payment transactions, and completes waivers as appropriate in the Epic system
  • Identifies self-pay and complex liability calculations and escalates account to Financial Counselors as appropriate
  • Delivers positive patient experience using AIDET
  • Counsels patients regarding insurance benefits by explaining financial responsibilities for services received, payment options, and collections procedures to patients and parties responsible for payment
  • Performs any written and verbal communication necessary to exchange information with designated contacts and promote working relationships with patients, Eskenazi Health leadership and staff, physician offices, and external/internal customers
  • Initiates process for collecting prepays due and performs follow-up to insure maximum collection is achieved
  • Updates and correctly documents in Epic
  • Attains productivity standards, recommending new approaches for enhancing performance and productivity when appropriate
  • Attains quality standards, recommending new approaches for enhancing quality when appropriate
Job Requirements

Accredited Bachelor's degree preferred; OR four (4) years experience in a pre-services setting. High School Diploma or GED required\.

  • Certification in Healthcare Business Insights within 60 days of hire
Knowledge, Skills & Abilities
  • Understanding of Medicare regulations, Medicaid MRO, Medicaid Clinic Services, and Commercial insurance related to any necessary prior authorization process/requirements
  • Advanced computer skills to facilitate the utilization of web based applications

Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.

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About HHC

Sourced by ZipRecruiter

Industry

Software development

Company size

1 - 10 Employees

Headquarters location

Fairfax, VA, US

Year founded

2001

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