Practice Manager Jobs in Ware, MA (NOW HIRING)

This is a Grant Funded Position for a specified duration.

This Grant is scheduled to expire on:

Summary

The role of leaders at Baystate Health is, first and foremost to, work "Together to Deliver a Higher State of Caring" for our diverse patients, community and staff.

Baystate Leaders are expected to act as dynamic stewards of the organization and to engage people in meaningful work that calls on each person to contribute what they do best in order to ensure organizational success. It is especially important that our leaders act in a way that demonstrates compassion, inclusiveness and raising the standard of excellence.

Baystate Health is committed to the development and growth of its leaders and expects that its leaders, in turn, are committed to their own development and growth as well as that of all employees. Baystate Leaders continuously develop the competencies that better enable them to envision purpose, engage people and execute productively, thus allowing us to fulfill our mission and achieve our vision of transforming Healthcare.

Envisioning Strategy: Communicate a compelling vision of the organization's future and effectively translate that into Divisional/Departmental and Individual goals.

Engaging People: Recruit, develop and position people utilizing their strengths. Create and promote an inclusive environment in which people are actively engaged, included and inspired to do their best to continuously improve individual and organizational effectiveness.

Executing to Achieve Results:Implement complex plans to achieve results through others with creative and sustainable solutions.

Summary Description:

Accountable for the effective administration and efficient allocation and utilization of available clinical resources in either a Partial Hospital Program (PHP), Integrated Behavioral Health (IBH) or Outpatient Behavioral Health setting (OP). The Behavioral Health Clinical Supervisor reports to and works under the supervision of the Medical Director and Program Manager (PHP), Practice Manager (IBH or OP), or Director of Behavioral Health (BFMC PHP) to provide effective clinical supervision and leadership and to insure all policies and procedures are efficiently carried out throughout the program. Reporting directly to the Clinical Supervisor are all clinical program staff except for the psychiatrists and advanced practice nurses. Under the direction of Program and Medical Leadership, the Clinical Supervisor assists in planning and implementing methods of care delivery that are consistent with the established model of care. The Clinical Supervisor supports awareness among all staff of clinical and operating performance and general hospital cost-containment methods.

Works with Program and Medical Leadership in the supervision and coordination of staff regarding all clinical issues, scheduling, orientation, training, competencies and staff development. The Clinical Supervisor is responsible for assisting in performance evaluations, wage changes, disciplinary actions, hiring, termination and similar actions. The Clinical Supervisor, in concert with Medical and Program/Practice Leadership, investigates and resolves complaints and problems that have been referred to the incumbent. The Clinical Supervisor continually updates clinical knowledge and skills in Behavioral Health through consultation, formal and informal education, and review of current literature.

The Clinical Supervisor creates a culture that values and supports inquiry and learning and fosters a highly engaged workforce. In addition, establishes and maintains collaborative relationships with professionals within and outside the hospital organization, including professional organizations, mental health agencies, and graduate schools that may send students for training. Under the direction of the Medical and Program/Practice Leadership, the Clinical Supervisor participates in health system-wide behavioral health initiatives as assigned.

Adheres to system and department compliance policies, and any and all applicable laws and regulations. Performs other duties as assigned.

Job Requirements:

1) Under the direction of the Clinical Program Manager, Practice Manager, and Medical Directors, the Behavioral Health Clinical Supervisor will provide comprehensive oversight of the child outpatient behavioral health therapy programming at Baystate's 300 Carew St location. These programs have varying focuses on trauma-specific treatment, early childhood mental health, and medical coping, including eating disorder support. This role includes supervising individual, family, and group therapy services in collaboration with the Clinical Program Manager, ensuring high-quality, culturally response care. The Clinical Supervisor will support clinicians in crisis intervention, case management, and care coordination, while also guiding teams in the implementation of evidence-based treatment models. Additionally, the Clinical Supervisor will help identify and facilitate access to specialized consultation and training resources to enhance clinical expertise and guidance across the programs. The Clinical Supervisor will also maintain a small, active caseload to provide direct clinical services and remain closely connected to program operations and client needs. This position requires the Supervisor be onsite Monday-Friday in-person.

2) Conducts regular supervision meetings with clinical staff, providing verbal and written feedback to achieve learning goals and clinical competency, and provides clinical direction for professional development. Monitors and promotes staff compliance with administrative tasks and functions. Contributes to the overall clinical excellence of the service by modeling and teaching quality clinical practices. Provides and/or arranges for in-service training of staff to develop and maintain clinical competency. Ensures that clinical care in the Program or Practice meets quality criteria established by the Department.

3) Coordinates activities including recruiting, interviewing, hiring, orienting, training and evaluating staff. Makes effective recommendations on employee hire, transfer, promotion, wage change, discipline, termination and similar actions. Completes performance evaluations in conjunction with Medical and Program/Practice Leadership. When needed, uses progressive disciplinary process with staff who have job performance issues. .

4) Participates in program development, including the study and implementation of interdisciplinary innovations in evaluation and treatment and system-wide coordination of care. Collaborates with Medical and Program/Practice Leadership in service policy planning and development.

5) Develops strong and open liaisons and close working relationships internally and externally with appropriate service providers. Participates in appropriate professional meetings and conferences.

6) Supervises and maintains a coordinated information system, including program statistics, performance indicators, such as for access, productivity, patient satisfaction and outcomes, as indicated by departmental needs.

7) Creates a culture that values and supports inquiry and learning and fosters a highly engaged workforce. Provides opportunities for multidisciplinary forums in order to problem solve and facilitate planning.

8) Develops, modifies and maintains procedures, standards and manuals. Works with Medical and Program/Practice Leadership to ensure compliance with Joint Commission and other accreditation, regulatory, compliance and/or grant-related standards as they apply to Behavioral Health services. Ensures adherence to all health and safety requirements. Prepares records and reports as required. Monitors and evaluates clinical documentation and assures compliance with regulations and standards. In addition, develops, implements and reports Performance Improvement activities in conjunction with Medical and Program/Practice Leadership.

9) Monitors and assures staff competencies, continuing education requirements, licensure, and certifications are current. Assists to promote, coach and guide the continuing professional development and growth of staff. Serves as a role model for professional development to the staff.

10) Participates in and assists with the preparation of the budget and ensures adherence to budgetary limitations/expectations. With the Program/Practice Manager, maintains awareness of cost center financial performance assists with the development of priorities for purchase of capital equipment, efficient operations, optimal use of resources, and proper billing practices.

11) Performs direct clinical care as indicated by the needs of the department and budgeted clinical FTE for the position.

12) In Ambulatory areas (Outpatient, FAC, and IBH), maintains strong collaborative relationships with partners and leaders in Medical Specialty Practices (OP), collaborating government agencies or law enforcement (FAC) or the Primary Care Service Line (IBH). In OP, this includes seeking opportunities to maximize the value of collaborative care for patients with co-occurring medical and behavioral health disorders, including developing partnerships with new specialties as indicated. For IBH, this includes maintaining relationships and regular contact with leaders in primary care practices where IBH clinicians are working, as well as with Primary Care Service Line leadership regarding larger strategies of IBH implementation and optimization.

13) In PHP, works with Medical and Program Leadership to develop and maintain evidence-based models of care and efficient operations to assure clinical excellence, access to care, and financial viability. Provides supervision and guidance to the multidisciplinary care team to assure orientation and training, ongoing performance competency, adherence to clinical models of care and regulatory and accreditation compliance, ongoing professional growth, and employee engagement.

14) As an independently licensed masters level clinical leader in the Behavioral Health Service Line participates in activities that promote the masters level clinical disciplines (including social work, mental health counseling, and marriage/family therapy) and their contributions to the mission of Baystate Health, including support of master's level clinical internships and training programs, supervision of master's level clinicians working toward independent licensure, and participation in system-wide education, quality and performance improvement initiatives.

Minimally Required Education:MSW, MA or equivalent Clinical Degree

Preferred Experience:

Supervisory experience in an outpatient behavioral health setting, partial hospitalization setting, psychiatric inpatient setting, or other comparable psychiatric treatment setting required. Treatment of individuals with co-occurring psychiatric and substance use disorders desirable. Experience working with population served by hiring department.

Skills/Competencies:

Individual, group and family therapy with adults and/or children with psychiatric disorders. Ability to provide clinical supervision. Ability to work in a team oriented multidisciplinary arena recognizing the importance of promoting optimum team coordination and functioning.

License:

Independent Licensure: LICSW, LMHC or LMFT (Adult OP and IBH settings require LICSW) in Massachusetts, Required

Education:

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

Equal Employment Opportunity Employer