Act as a thought leader for AI adoption in legal practice management, guiding customers through change management and driving successful integration. * Proactively drive team initiatives, and ...
Act as a thought leader for AI adoption in legal practice management, guiding customers through change management and driving successful integration. * Proactively drive team initiatives, and ...
Lead recruitment, onboarding, development and quality management of an external network of coaches and facilitators * Design and implement capability-building initiatives, communities of practice ...
Lead recruitment, onboarding, development and quality management of an external network of coaches and facilitators * Design and implement capability-building initiatives, communities of practice ...
Lead recruitment, onboarding, development and quality management of an external network of coaches and facilitators * Design and implement capability-building initiatives, communities of practice ...
Lead recruitment, onboarding, development and quality management of an external network of coaches and facilitators * Design and implement capability-building initiatives, communities of practice ...
Serve as the ITSM practice authority within Service Management Team providing guidance to ITSM Administrators, Technical Delivery engineers, and Platform Engineers on process adherence and best ...
Serve as the ITSM practice authority within Service Management Team providing guidance to ITSM Administrators, Technical Delivery engineers, and Platform Engineers on process adherence and best ...
Ensure project activities comply with regulatory requirements, corporate governance standards, and industry best practices. * Manage project commitments and support responses to regulatory inquiries.
Ensure project activities comply with regulatory requirements, corporate governance standards, and industry best practices. * Manage project commitments and support responses to regulatory inquiries.
Ensure project activities comply with regulatory requirements, corporate governance standards, and industry best practices. * Manage project commitments and support responses to regulatory inquiries.
Ensure project activities comply with regulatory requirements, corporate governance standards, and industry best practices. * Manage project commitments and support responses to regulatory inquiries.
Senior Customer Success Manager
Calgary, AB · On-site +1
About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting ...
Quick apply
Senior Customer Success Manager
Calgary, AB · On-site +1
About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting ...
... Practice Management Job Skills Business Acumen, Client Relationship Management, Commercial Account Management, Commercial Banking, Job Prioritization, Sales Operations, Sales Services, Sales Target ...
... Practice Management Job Skills Business Acumen, Client Relationship Management, Commercial Account Management, Commercial Banking, Job Prioritization, Sales Operations, Sales Services, Sales Target ...
About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting ...
Quick apply
About Karbon Karbon is the global leader in AI-powered practice management software for accounting firms. We provide an award-winning cloud platform that helps tens of thousands of accounting ...
Proposal Manager
Calgary, AB · On-site
You'll help standardize practices across the team to boost efficiency and alignment with industry ... Skilled in managing multiple proposals simultaneously, with expertise in proposal planning ...
Proposal Manager
Calgary, AB · On-site
You'll help standardize practices across the team to boost efficiency and alignment with industry ... Skilled in managing multiple proposals simultaneously, with expertise in proposal planning ...
Director, New Advisors
Calgary, AB · On-site
Practice Management & Scaling: Develop and implement scalable practice management strategies, guiding advisors on client segmentation, service models, workflow efficiency, and business planning.
Director, New Advisors
Calgary, AB · On-site
Practice Management & Scaling: Develop and implement scalable practice management strategies, guiding advisors on client segmentation, service models, workflow efficiency, and business planning.
... Practice Management Additional Job Details Address: 1333 32 AVE NE:CALGARY City: Calgary Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job ...
... Practice Management Additional Job Details Address: 1333 32 AVE NE:CALGARY City: Calgary Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job ...
The Project Manager ensures projects are delivered on time, within budget, and to the required ... Champion company safety culture and practices. * Ensure all safety policies and documentation are ...
The Project Manager ensures projects are delivered on time, within budget, and to the required ... Champion company safety culture and practices. * Ensure all safety policies and documentation are ...
Title: Community Sales Manager Company: Hopewell Residential Management Job Type: Full-Time ... our ESG practices, world-class team and incredible workplace culture, Hopewell is a true real ...
Title: Community Sales Manager Company: Hopewell Residential Management Job Type: Full-Time ... our ESG practices, world-class team and incredible workplace culture, Hopewell is a true real ...
Reporting to the National Manager, Learning and Development, the selected candidate will play a key role in improving, ensuring the quality of and operationalizing learning practices for Claims teams ...
Reporting to the National Manager, Learning and Development, the selected candidate will play a key role in improving, ensuring the quality of and operationalizing learning practices for Claims teams ...
Reporting to the National Manager, Learning and Development, the selected candidate will play a key role in improving, ensuring the quality of and operationalizing learning practices for Claims teams ...
Reporting to the National Manager, Learning and Development, the selected candidate will play a key role in improving, ensuring the quality of and operationalizing learning practices for Claims teams ...
Project Manager
Calgary, AB · On-site
Apply GBS PMO standards and governance practices across projects and initiatives. * Lead end-to-end project delivery, including planning, scope definition, execution, governance, and project closure.
Project Manager
Calgary, AB · On-site
Apply GBS PMO standards and governance practices across projects and initiatives. * Lead end-to-end project delivery, including planning, scope definition, execution, governance, and project closure.
Promotes a safety culture and adherence to regulations, best practices, protocols, and policies for health, safety, and the environment. * Extensive experience with risk analysis approaches including ...
Promotes a safety culture and adherence to regulations, best practices, protocols, and policies for health, safety, and the environment. * Extensive experience with risk analysis approaches including ...
Manager, Outside Sales
Calgary, AB · On-site
... development practices; partners with Sales and Retention teams to ensure alignment between ... Effectively manages, maintains and ensures the use of WM sales tools (i.e. Proposal Program ...
Manager, Outside Sales
Calgary, AB · On-site
... development practices; partners with Sales and Retention teams to ensure alignment between ... Effectively manages, maintains and ensures the use of WM sales tools (i.e. Proposal Program ...
Manager, Outside Sales
Calgary, AB · On-site
... development practices; partners with Sales and Retention teams to ensure alignment between ... Effectively manages, maintains and ensures the use of WM sales tools (i.e. Proposal Program ...
Manager, Outside Sales
Calgary, AB · On-site
... development practices; partners with Sales and Retention teams to ensure alignment between ... Effectively manages, maintains and ensures the use of WM sales tools (i.e. Proposal Program ...
Practice Manager information
What is a practice manager?
Practice Managers are professionals responsible for overseeing the daily operations of medical or healthcare practices. They handle administrative tasks such as staffing, budgeting, compliance with healthcare regulations, and patient scheduling. Their role ensures the smooth functioning of the practice, allowing healthcare providers to focus on patient care. Practice Managers also play a key role in improving efficiency, enhancing patient experience, and maintaining financial health within the organization.
What does a practice manager do?
As a practice manager, you manage the responsibilities of day-to-day operations for a medical practice. Your duties may include training new staff members, creating the shift schedule, supervising your staff, ensuring that they maintain compliance with privacy standards, ordering supplies, monitoring medical equipment for maintenance needs, and reviewing billing, income, budget, and other financial tasks. You may work directly with patients and aim to improve an office's efficiency and quality of care. A practice manager may also act as a human resources office for the practice. You can find practice manager opportunities at hospitals, diagnostic imaging centers, and private practices.
What are the key skills and qualifications needed to thrive as a practice manager, and why are they important?
To thrive as a Practice Manager, you need strong organizational, leadership, and financial management skills, typically backed by a degree in healthcare administration or business. Familiarity with practice management software, electronic health records (EHR), and relevant certifications like Certified Medical Practice Executive (CMPE) is often expected. Exceptional communication, problem-solving, and interpersonal skills help you effectively lead teams and manage patient relations. These skills and qualities are vital for efficient clinic operations, regulatory compliance, and high-quality patient care.
What are some common challenges a practice manager faces when overseeing a healthcare team, and how can they be addressed?
Practice Managers often encounter challenges such as balancing administrative duties with staff management, ensuring compliance with healthcare regulations, and maintaining patient satisfaction. These challenges can be addressed by implementing efficient scheduling systems, fostering open communication among team members, and staying updated on industry standards. Regular training and clear delegation of responsibilities also help streamline operations and improve team morale, ultimately leading to a more effective and supportive work environment.
What is the difference between Practice Manager vs Office Manager?
| Aspect | Practice Manager | Office Manager |
|---|---|---|
| Credentials | Healthcare or industry-specific certifications often preferred | General administrative or business certifications |
| Work Environment | Medical clinics, dental offices, or healthcare practices | Various industries, including corporate, legal, or medical offices |
| Employer & Industry Usage | Used in healthcare settings to oversee practice operations | Common across multiple industries managing office functions |
| Primary Focus | Managing clinical staff, patient flow, and healthcare compliance | Managing administrative staff, office procedures, and daily operations |
While both roles involve overseeing office functions, Practice Managers focus on healthcare-specific operations, patient care, and compliance, whereas Office Managers handle general administrative tasks across various industries. The choice depends on the industry and specific operational needs.
Do you have to have a degree to be a practice manager?
A practice manager typically does not need a formal degree but should have relevant experience in healthcare administration, management, or related fields. Many employers value certifications such as Certified Medical Practice Executive (CMPE) or similar credentials, along with strong organizational and leadership skills.
What are the duties of a practice manager?
A practice manager oversees the daily operations of a healthcare or professional practice, including managing staff, scheduling, patient or client relations, and ensuring compliance with regulations. They often handle budgeting, billing, and administrative tasks, and may use practice management software to streamline processes.
What qualifications do I need to be a practice manager?
Practice managers typically need a combination of education and experience, often requiring a bachelor's degree in healthcare administration, business, or a related field. Relevant skills include leadership, organizational abilities, and knowledge of healthcare regulations and billing systems; some roles may also prefer professional certifications such as Certified Medical Manager (CMM) or Fellow of the American College of Medical Practice Executives (FACMPE).
More about Practice Manager jobs
What job categories do people searching Practice Manager jobs in Cochrane, AB look for?
The top searched job categories for Practice Manager jobs in Cochrane, AB are:
What cities near Cochrane, AB are hiring for Practice Manager jobs?
Cities near Cochrane, AB with the most Practice Manager job openings:
Full-time
Medical, Dental, Vision
Re-posted 3 hours ago
Job description
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:What your team does:Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience. We are a dedicated team who enjoy what we do and are serious about making a positive impact on our customers' businesses.
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business goals. You're an experienced relationship builder, customer advocate and have well developed skills in executing the day-to-day requirements of a CSM.
If you're excited and motivated to solve complex business problems through innovation and creativity, have a relentless drive for trying and testing new tactics and exercising laser focus on what needs to be done, then this role may be for you!
What you'll work on:Establish a trusted adviser relationship with your portfolio of high-value accounts, integration partners, and key stakeholders, ensuring Clio's products and services are closely aligned with customer business goals.
Use AI-powered analytics, usage metrics, and industry benchmarks to present insights that drive actionable next steps.
Facilitate executive-level business reviews to align with customer goals, measure ROI, and reinforce Clio's value proposition.
Maintain high levels of customer engagement and satisfaction, with a focus on adoption and workflow optimization to drive strong renewal and upsell outcomes.
Drive team success metrics and recommend strategies to increase customer ROI, usage, and adoption of Clio's offerings and services.
Coordinate engagement between critical accounts, Product Management, Sales Engineering, and other functions to investigate and evaluate future needs, advocating for customers while balancing business priorities.
Develop an expert understanding of Clio's products and services to proactively recommend solutions aligned with customers' strategic goals.
Leverage AI-driven insights and predictive analytics to identify opportunities for growth, workflow optimization, and risk mitigation, aligning Clio's AI-powered solutions with customers' strategic objectives.
Partner with Product and Data teams to provide feedback on AI features, ensuring they enhance legal workflows and deliver measurable ROI.
Act as a thought leader for AI adoption in legal practice management, guiding customers through change management and driving successful integration.
Proactively drive team initiatives, and portfolio insights, identifying opportunities and solutions at both the team and cross-functional level.
Interpret customer data, feedback, and inputs to relay opportunities across departments.
Coach and support fellow team members to build a culture of excellence and continuous improvement.
4+ years of SaaS CSM experience driving retention, growth and advocacy within a book of business.
Previous experience owning Customer Success KPIs
Experience developing processes and leading change management
Have worked with CS CRMs (Gainsight, Totantgo, Churnzero)
Clear, succinct and adaptable communication skills to lead onsite strategic business reviews with stakeholders ranging from individual contributors to senior leadership.
Ability to discuss high-level technical concepts with non-technical stakeholders.
Ability to prioritize, multi-task and adjust to shifting priorities.
Strong knowledge of business processes (Sales, Marketing, Product,, Support).
Navigate customer organizational structures to identify and build relationships with executives and stakeholders.
Experience in legal technology or legal background
Demonstrated experience in enterprise account management.
Experience working with API-driven applications.
Proven track record in a dynamic startup environment.
Experience working with generative AI tools
What you will find here:
Compensation is one of the main components of Clio's Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture atclio.com/careers
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Disclaimer: We only communicate with candidates through official @clio.com email addresses.