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Pos Implementation Manager Jobs in Chicago, IL (NOW HIRING)

SpotOn: Sales

Client Onboarding Manager

Chicago, IL · On-site

$77K - $100K/yr

This team is essential in delivering a seamless and exceptional Point of Sale (POS) implementation ... Manage recruitment, onboarding, and training to build a high-performing team culture. Client ...

SpotOn

Client Onboarding Manager

Chicago, IL · Remote

$77K - $100K/yr

This team is essential in delivering a seamless and exceptional Point of Sale (POS) implementation ... Manage recruitment, onboarding, and training to build a high-performing team culture. Client ...

Photon

POS Support Lead | Atlanta

Chicago, IL

... implement improvements to enhance efficiency. * Vendor Management: Maintain productive ... Proficiency in POS systems, hardware troubleshooting, and familiarity with mobile operating ...

Photon

POS Support Lead | Atlanta

Chicago, IL · On-site

... implement improvements to enhance efficiency. * Vendor Management: Maintain productive ... Proficiency in POS systems, hardware troubleshooting, and familiarity with mobile operating ...

Oscar Health

Senior Facility Manager

Aurora, IL · On-site

Work with centralized Implementation Managers to ensure ontime delivery of customer buildouts * Manage project work related to Facility Operations including POs, vendor coordination, cost tracking ...

Oscar Health

Senior Facility Manager

Aurora, IL

Work with centralized Implementation Managers to ensure ontime delivery of customer buildouts * Manage project work related to Facility Operations including POs, vendor coordination, cost tracking ...

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Pos Implementation Manager information

See Chicago, IL salary details

$40.2K

$106.6K

$173.1K

How much do pos implementation manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for pos implementation manager in Chicago, IL is $106,639.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,800.00 and $124,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a POS Implementation Manager during the rollout of new systems?

A POS Implementation Manager often encounters challenges such as coordinating between multiple stakeholders, managing tight project timelines, and ensuring seamless integration with existing retail systems. Balancing the technical requirements with user training and change management is crucial, as frontline staff need to quickly adapt to the new system. Additionally, unexpected technical issues may arise during deployment, requiring strong problem-solving skills and effective communication with vendors, IT teams, and store managers.

What is a POS Implementation Manager?

A POS Implementation Manager is responsible for overseeing the deployment and integration of Point of Sale (POS) systems at businesses such as retail stores or restaurants. They coordinate with clients, vendors, and technical teams to ensure the system meets business requirements, is installed correctly, and staff are properly trained. Their role includes managing project timelines, troubleshooting issues, and ensuring a smooth transition to the new POS system. Strong communication, organizational, and technical skills are essential for this position.

What are the key skills and qualifications needed to thrive as a POS Implementation Manager, and why are they important?

To thrive as a POS Implementation Manager, you need expertise in project management, knowledge of point-of-sale systems, and a background in IT or business, often supported by a relevant degree or certifications like PMP. Familiarity with POS software (such as NCR, Square, or Oracle Micros), integration tools, and ticketing systems is typically required. Strong communication, problem-solving, and leadership skills help manage stakeholders, coordinate teams, and resolve issues efficiently. These skills ensure smooth POS deployments, minimize disruptions, and deliver successful client outcomes.

What is the difference between Pos Implementation Manager vs POS Support Specialist?

AspectPos Implementation ManagerPOS Support Specialist
CredentialsTypically requires project management experience, certifications like PMP, and industry-specific POS knowledgeUsually needs technical support certifications, POS system training, and customer service skills
Work EnvironmentManages implementation projects, collaborates with sales and technical teams, often in office or client sitesProvides technical support, troubleshooting, and customer assistance, mainly in call centers or on-site
Employer & Industry UsageUsed by retail, hospitality, and restaurant industries during POS system rolloutsCommon in retail and hospitality for ongoing support and issue resolution

The Pos Implementation Manager focuses on planning and executing POS system deployments, ensuring smooth integration. In contrast, the POS Support Specialist handles day-to-day technical support and troubleshooting. Both roles are essential in the POS ecosystem but differ in scope and responsibilities.

What are the most commonly searched types of Pos Implementation jobs in Chicago, IL? The most popular types of Pos Implementation jobs in Chicago, IL are:
What are popular job titles related to Pos Implementation Manager jobs in Chicago, IL? For Pos Implementation Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Pos Implementation Manager jobs in Chicago, IL look for? The top searched job categories for Pos Implementation Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Pos Implementation Manager jobs? Cities near Chicago, IL with the most Pos Implementation Manager job openings:
Pos Implementation Manager jobs near you
Infographic showing various Pos Implementation Manager job openings in Chicago, IL as of June 2026, with employment types broken down into 81% Full Time, 13% Part Time, 2% Contract, and 4% Nights. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $106,639 per year, or $51.3 per hour.
Client Onboarding Manager

Client Onboarding Manager

SpotOn: Sales

Chicago, IL • On-site

$77K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

SpotOn rating

6.2

Company rating: 6.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

168th of 190 rated software companies

Job description

About SpotOn
We're not just building restaurant tech, we're giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
  • Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
  • Awarded Great Places to Work and Built In's Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you're looking to make an impact with heart and hustle, SpotOn is the place for you.
The Manager, Client Onboarding leads a team of specialists, driving operational excellence and process improvements. This role ensures delivery against strategic objectives while developing team capabilities and fostering collaboration across departments.
This team is essential in delivering a seamless and exceptional Point of Sale (POS) implementation experience for clients. This role is responsible for driving team performance against key metrics such as time to install, activation rates, and client satisfaction (NPS/CSAT), while upholding a high standard of service. The objective is to foster continuous process improvement, strengthen cross-departmental collaboration, and support team development to ensure the best possible onboarding outcomes for clients.
Responsibilities
Team Leadership & Development
  • Lead and develop a team of specialists and associate managers, fostering accountability, engagement, and performance.
  • Set clear goals and performance expectations aligned with departmental objectives.
  • Provide regular coaching, feedback, and professional development opportunities to build team capability.
  • Oversee workload allocation, ensuring balanced capacity, productivity, and service quality.
  • Manage recruitment, onboarding, and training to build a high-performing team culture.

Client & Cross-Functional Partnership
  • Act as a key point of contact for client-facing teams and stakeholders to ensure alignment on project requirements and timelines.
  • Anticipate client and partner needs, providing proactive solutions and maintaining strong, collaborative relationships.
  • Coordinate with internal functions (Implementation, Product, Operations, etc.) to ensure smooth project execution and issue resolution.
  • Communicate updates, progress, and risks clearly to senior leadership and key stakeholders.

Operational Execution & Process Improvement
  • Oversee execution of multiple concurrent projects, ensuring on-time delivery and adherence to quality standards.
  • Identify and implement process improvements to increase efficiency, scalability, and accuracy.
  • Monitor team metrics and performance dashboards to drive accountability and continuous improvement.
  • Partner with other managers to standardize best practices and optimize end-to-end workflows.

Training, Quality & Standards
  • Establish and maintain high quality and consistency standards across all team outputs.
  • Lead periodic quality reviews, identifying trends and coaching opportunities.
  • Develop and maintain team training resources and SOPs to ensure consistency across roles and projects.
  • Champion operational excellence and knowledge sharing across the broader function.
  • Hold the team accountable for following documented processes: Standard Operating Procedures (SOPs), Service-level Agreements (SLAs), and checklists.

Onboarding Oversight
  • Oversee the team's client communication to ensure a positive, professional experience from onboarding to activation.
  • Address escalated client concerns or complex issues and support the team in resolution efforts.
  • Track client feedback and ensure the team implements improvements based on insights from surveys, NPS, and CSAT scores.
  • Collaborate with other departments, including Technical Services, Sales, and Success, to drive seamless integrations and support.
  • Evaluate team performance metrics to uncover trends and areas for enhancement by utilizing KPIs such as installation time, client satisfaction, and activation rates.
  • Partner with Quality Assurance to ensure the team follows processes and sets the clients up for success.

Skills & Knowledge
  • Advanced leadership, coaching, and team development skills.
  • Strategic thinking and operational planning abilities.
  • Strong problem-solving, decision-making, and analytical capabilities.
  • Ability to drive performance improvements by identifying trends, analyzing data, and implementing action plans to achieve team KPIs and enhance client satisfaction.
  • Proficiency with relevant systems, tools, and metrics-driven management.
  • Effective stakeholder management and cross-functional collaboration.
  • Strong understanding of restaurant management systems and software solutions, with the ability to guide and mentor the team on their effective use in client onboarding and training.
  • Exceptional organizational and multitasking abilities, with the capability to manage competing priorities, track team performance, and ensure project deadlines are met.
  • Ability to maintain professionalism and composure when managing high-pressure situations or working with various client personalities and expectations.
  • Knowledge of or experience in restaurant operations, management, or hospitality technology.
  • Knowledge of or experience in a client-facing implementation, project management, or consulting role.
  • Knowledge of using Customer Relationship Management (CRM) tools (Salesforce preferred)

Previous Experience
  • 8 years of professional experience in customer success or related roles.
  • 3 years of experience managing and developing high-performing teams.
  • Experience in fintech or SaaS environments preferred.
  • Bilingual English/Spanish strongly preferred
Education / Professional Training
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field required.
  • An equivalent combination of education and experience may be considered.
  • Relevant professional certifications (e.g., Customer Success Management, Project Management) a plus.

Benefits
At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hardworking humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in your wellbeing with a competitive benefits package designed to support your health, family, and future:
  • Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs.
  • HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account
  • Company-Paid Life Insurance & Disability
  • 401(k) Retirement Savings & Annual Employer Match
  • Restricted Stock Units (RSUs)
  • Pre-Tax Commuter Benefits
  • Paid Parental Leave
  • Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off
  • Monthly cell phone and internet stipend
  • Education reimbursement up to $2,000 per calendar year to assist with your professional development
  • Employee Resource Groups to build community and inclusion at work

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.
SpotOn is an E-Verify company.

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