ZipRecruiter

Log In

1

Police Dispatch Supervisor Jobs (NOW HIRING)

Drexel University

Dispatch Supervisor

Philadelphia, PA · On-site

Dispatch Supervisor Job no: 506584 Work type: Full-Time Location: University City - Philadelphia ... Provides instruction and support to police officers, security personnel, and other stakeholders.

Oklahoma City University

Police Dispatcher

Campus, IL · On-site

Provide administrative support as assigned by supervisors. Examples of support may include entering ... Must successfully complete all internal police dispatch, and related training. Knowledge, Skills ...

Summit County, CO

911 Dispatch Supervisor

Frisco, CO · On-site

$87K - $104K/yr

Supervisors perform the duties of a 911 dispatcher as required. SUPERVISION * Supervisory ... Reviews Police/Fire/EMS calls for compliance to protocols. * Follows up and resolves concerns ...

Beaumont ISD

Part-Time Police Dispatcher

Beaumont, TX · On-site

Dispatch Supervisor PAY GRADE: POL PayGrd Choose # of days worked LOCATION: Police Department DATE REVISED: 9/4/2019 PRIMARY PURPOSE: Ensure monitoring and timely response to all police radio traffic ...

City of Salem

PW Dispatch Supervisor

Salem, OR · On-site

$7.0K - $9.4K/mo

... Supervisor. The Public Works Dispatch Center is a 24-hour, 365-day operation that receives and ... fire/police responders. Information is received and transmitted by telephone, radio, in person ...

City of Salem, OR

PW Dispatch Supervisor

Salem, OR · On-site

$7.0K - $9.4K/mo

... Supervisor. The Public Works Dispatch Center is a 24-hour, 365-day operation that receives and ... fire/police responders. Information is received and transmitted by telephone, radio, in person ...

City of Westminster

Police Dispatcher

Westminster, CA

$65K - $92K/yr

... supervising, and reviewing the work of staff involved in police dispatch services. THE IDEAL CANDIDATE Dispatchers are an integral part of police patrol operations. They are the primary link between ...

City of Westminster, CA

Police Dispatcher

Westminster, CA · On-site

$65K - $92K/yr

... supervising, and reviewing the work of staff involved in police dispatch services. THE IDEAL CANDIDATE Dispatchers are an integral part of police patrol operations. They are the primary link between ...

City of Hialeah, FL

$52K - $103K/yr

Supervision is received from a communications supervisor who review work for conformance to proper ... Operates radio and computer-aided dispatch equipment to dispatch police officers to disturbances ...

previous pagenext page

Showing results 21-40

All JobsPolice Dispatch Supervisor Jobs

Police Dispatch Supervisor information

See salary details

$30K

$62.9K

$103.5K

How much do police dispatch supervisor jobs pay per year?

As of Aug 22, 2026, the average yearly pay for police dispatch supervisor in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What does a police dispatch supervisor do?

A Police Dispatch Supervisor oversees the operations of police dispatchers who handle emergency and non-emergency calls. They ensure that calls are prioritized and dispatched efficiently, supervise staff performance, provide training, and manage scheduling. The supervisor also handles escalated situations, maintains communication with law enforcement officers, and ensures compliance with department protocols. Their role is crucial in maintaining the smooth and effective functioning of a police communication center.

What are the key skills and qualifications needed to thrive as a police dispatch supervisor?

To thrive as a Police Dispatch Supervisor, you need extensive knowledge of emergency dispatch procedures, strong leadership abilities, and experience in public safety communications, often supported by a relevant associate degree or certification. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and proficiency in using law enforcement databases are typically required. Excellent decision-making, stress management, and effective interpersonal skills help supervisors lead teams and coordinate high-pressure situations. These skills ensure efficient emergency response, team cohesion, and public safety in critical incidents.

What are some common challenges faced by police dispatch supervisors in managing dispatch teams?

Police Dispatch Supervisors often encounter challenges such as maintaining composure during high-stress emergencies, ensuring clear communication among dispatchers and officers, and balancing staffing needs with unpredictable call volumes. They are responsible for coaching and mentoring their team, addressing performance issues, and implementing new protocols or technologies. Effective supervisors foster a supportive environment, promoting teamwork and continuous improvement to ensure public safety and efficient response times.

What is the difference between Police Dispatch Supervisor vs Police Dispatcher?

AspectPolice Dispatch SupervisorPolice Dispatcher
ResponsibilitiesOversees dispatch operations, manages staff, ensures protocol complianceHandles emergency calls, relays information to officers, maintains communication
Required CredentialsHigh school diploma, dispatch certification, supervisory experienceHigh school diploma, dispatch training, communication skills
Work EnvironmentDispatch center, supervisory duties, administrative tasksDispatch center, direct communication with callers and officers

The Police Dispatch Supervisor oversees dispatch operations and manages staff, while the Police Dispatcher handles emergency calls and relays information. The supervisor role involves leadership and administrative duties, whereas dispatchers focus on communication. Both roles require similar certifications and work in the same environment, but the supervisor has additional responsibilities for team management and protocol oversight.

More about Police Dispatch Supervisor jobs

What cities are hiring for Police Dispatch Supervisor jobs?

Cities with the most Police Dispatch Supervisor job openings:

What states have the most Police Dispatch Supervisor jobs?

States with the most job openings for Police Dispatch Supervisor jobs include:

What job categories do people searching Police Dispatch Supervisor jobs look for?

The top searched job categories for Police Dispatch Supervisor jobs are:

Police Dispatch Supervisor jobs near you
Infographic showing various Police Dispatch Supervisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

Dispatch Supervisor

Drexel University

Philadelphia, PA • On-site

Full-time

Re-posted 2 days ago

Drexel University rating

7.1

Company rating: 7.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

410th of 621 rated colleges and universities

Job description

Dispatch Supervisor
Job no: 506584
Work type: Full-Time
Location: University City - Philadelphia, PA
Categories: Finance and Administration, Drexel University
Job Summary
The Public Safety Dispatch Supervisor is responsible for overseeing the efficient and coordinated delivery of communication services for the Drexel University Department of Public Safety Communications Center (DUPSCC), the University community, and partnering local law enforcement agencies. This position provides direct supervision of personnel, ensures compliance with established policies and procedures, and supports the overall effectiveness of a 24-hour, seven-day-a-week communications operation.
Personnel in this role are designated as essential employees and must be available to work varied shifts and participate in an on-call rotation to ensure continuity of operations during staffing shortages, emergencies, and critical incidents.
Supplemental Information:
  • In-house candidates must have a satisfactory or better rating during the last evaluation period.
  • Candidates must successfully complete a Drexel Public Safety approved certification courses including but not limited to the following: APCO Public Safety Telecommunicator I, APCO Communications Center Supervisor & APCO Communications Training Officer as required.
  • Background investigations are required for all new hires. Employment may not begin until the University has reviewed and approved the results. This includes:
    • Successful completion a comprehensive background investigation, including education verification, employment history, reference checks, driver's license verification, driving record review, and criminal history check.
    • Successful completion a pre-employment physical examination, including drug and alcohol screening, and a psychological evaluation.
    • Annual background and driver's license checks.
    • Signing of and adherence to a confidentiality agreement regarding sensitive and confidential University information.

Essential Functions
  • Supervises Public Safety Dispatchers during daily operations, ensuring efficient and effective service delivery.
  • Participates in recruitment efforts, including screening applicants and making recommendations regarding hiring, discipline, and termination.
  • Plans, organizes, prioritizes, and assigns work; delegates responsibilities to ensure appropriate staffing and operational coverage.
  • Evaluates employee performance; provides coaching, mentoring, and corrective action as necessary.
  • Manages staff schedules; adjusts staffing and procedures to meet operational demands.
  • Monitors communications activity for quality assurance monthly reports and quarterly analysis including telephone calls, radio transmissions, and calls for service.
  • Provides training, guidance, and performance feedback; assists employees in resolving work-related issues.
  • Assists in developing and maintaining training manuals and reference materials.
  • Interprets and ensures compliance with University, Department of Public Safety, and DUPSCC policies, procedures, and applicable laws.
  • Applies sound supervisory principles and exercises independent judgment, particularly in emergency situations.
  • Ensures operational readiness of communications systems, including CAD, radio systems, CCTV, access control, alarm monitoring, and emergency telephone systems.
  • Identifies and recommends improvements to workflows, procedures, and equipment.
  • Provides instruction and support to police officers, security personnel, and other stakeholders.
  • Maintains and updates operational data, including maps, hazard information, and system records.
  • Performs the duties of a Public Safety Dispatcher as needed.
  • Participates in an on-call rotation and responds to operational needs as required.
  • Performs other related duties as assigned.

Required Qualifications
  • HS Diploma or GED.
  • Minimum of one (1) year of dispatching experience in an emergency communications or public safety dispatch center.
  • Minimum of one (1) year of experience in a leadership or supervisory role within a communications or public safety environment.
  • Must possess APCO Communications Training Officer (CTO), APCO Supervisor, APCO Communications Center Manager, or a comparable certification. Certification may be considered in lieu of additional dispatch experience beyond the minimum requirement.
  • Must be available to work any shift, including days, evenings, overnights, weekends, and holidays, in a 24-hour, 7-day-a-week operation.
  • Must be available to participate in an on-call rotation and respond in a timely manner to urgent or critical situations.
  • Ability to distinguish between colors and shades of colors.
  • Ability to operate CAD, NCIC/PCIC, CCTV, access control, alarm monitoring, and related systems.
  • Ability to perform basic mathematical calculations.

Preferred Qualifications
  • College coursework or degree in Criminal Justice, Communications, Public Safety, or a related field.
  • Knowledge of emergency communications center operations and dispatch procedures.
  • Knowledge of NCIC/PCIC or similar criminal justice information systems.
  • Knowledge of terminology, codes, and procedures used in public safety communications, telecommunications systems, CCTV, access
  • control, alarm monitoring, and radio systems.
  • Knowledge of applicable federal, state, and local laws governing telecommunications and public safety operations.
  • Ability to establish and maintain effective working relationships.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Ability to operate standard office equipment and software, including Microsoft Office applications.
  • Ability to remain calm and make sound decisions in high-stress and emergency situations.
  • Ability to analyze information, define problems, collect data, and draw accurate conclusions quickly.
  • Ability to communicate clearly and concisely via radio, telephone, and electronic systems.
  • Ability to follow written, verbal, and electronic instructions.

Physical Demands
  • Typically sitting at a desk/table
  • Typically bending, crouching, stooping
  • Lifting demands ≤ 25lbs

Location
  • University City - Philadelphia, PA

Additional Information
This position is classified as Non-Exempt, grade I. Compensation for this grade ranges from $21.71 - $32.57 per hour. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.
Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel's compensation framework. For information about benefits, please review Drexel's Benefits Brochure.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
Application Process
  1. A review of applicants will begin once a suitable candidate pool is identified.
  2. Pre-employment testing may be administered, if applicable.
  3. Candidates will participate in one or more interviews.
  4. A comprehensive background investigation will be conducted.
  5. A conditional offer will be extended, contingent upon successful completion of a physical examination, drug and alcohol screening, and psychological evaluation.
  6. Selected candidates will complete orientation and required training.

Advertised: Apr 22 2026 Eastern Daylight Time
Applications close: Sep 13 2026 Eastern Daylight Time
Whatsapp Facebook LinkedIn Email App

What Drexel University employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply