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Police Dispatch Supervisor Jobs (NOW HIRING)

City of Indio

IPD Police Dispatcher

Indio, CA · On-site

$54K - $79K/yr

This class is distinguished from the next higher classification of Police Dispatch Supervisor in that the latter has the responsibility for performing the more complex and sensitive duties and for ...

City of Montclair

Senior Police Dispatcher

Montclair, CA

$64K - $78K/yr

Have the ability to train, supervise and advise Police Dispatch personnel as assigned. Assist the Police Dispatch Supervisor with collateral duties of the supervisor, as assigned, such as completing ...

City of Coronado, CA

Police Dispatcher

Coronado, CA · On-site

$73K - $99K/yr

Police Services Department, 700 Orange Avenue, Coronado, CA Job Type: Full-Time Job Number: 26 ... Incumbents work under the general supervision of the Dispatch Supervisor and receive line ...

Wisconsin

Police Dispatcher

La Crosse, WI · On-site

$18.65/hr

Police Dispatcher I Job Duties: The Division of Administration and Finance is committed to ... Under general supervision of the Law Enforcement Dispatch Supervisor, this position works in a ...

Oklahoma City University

Police Dispatcher

Campus, IL · On-site

Provide administrative support as assigned by supervisors. Examples of support may include entering ... Must successfully complete all internal police dispatch, and related training. Knowledge, Skills ...

Beaumont ISD

Part-Time Police Dispatcher

Beaumont, TX · On-site

Dispatch Supervisor PAY GRADE: POL PayGrd Choose # of days worked LOCATION: Police Department DATE REVISED: 9/4/2019 PRIMARY PURPOSE: Ensure monitoring and timely response to all police radio traffic ...

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Police Dispatch Supervisor information

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How much do police dispatch supervisor jobs pay per year?

As of Sep 13, 2026, the average yearly pay for police dispatch supervisor in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What does a police dispatch supervisor do?

A Police Dispatch Supervisor oversees the operations of police dispatchers who handle emergency and non-emergency calls. They ensure that calls are prioritized and dispatched efficiently, supervise staff performance, provide training, and manage scheduling. The supervisor also handles escalated situations, maintains communication with law enforcement officers, and ensures compliance with department protocols. Their role is crucial in maintaining the smooth and effective functioning of a police communication center.

What are the key skills and qualifications needed to thrive as a police dispatch supervisor?

To thrive as a Police Dispatch Supervisor, you need extensive knowledge of emergency dispatch procedures, strong leadership abilities, and experience in public safety communications, often supported by a relevant associate degree or certification. Familiarity with computer-aided dispatch (CAD) systems, radio communication equipment, and proficiency in using law enforcement databases are typically required. Excellent decision-making, stress management, and effective interpersonal skills help supervisors lead teams and coordinate high-pressure situations. These skills ensure efficient emergency response, team cohesion, and public safety in critical incidents.

What are some common challenges faced by police dispatch supervisors in managing dispatch teams?

Police Dispatch Supervisors often encounter challenges such as maintaining composure during high-stress emergencies, ensuring clear communication among dispatchers and officers, and balancing staffing needs with unpredictable call volumes. They are responsible for coaching and mentoring their team, addressing performance issues, and implementing new protocols or technologies. Effective supervisors foster a supportive environment, promoting teamwork and continuous improvement to ensure public safety and efficient response times.

What is the difference between Police Dispatch Supervisor vs Police Dispatcher?

AspectPolice Dispatch SupervisorPolice Dispatcher
ResponsibilitiesOversees dispatch operations, manages staff, ensures protocol complianceHandles emergency calls, relays information to officers, maintains communication
Required CredentialsHigh school diploma, dispatch certification, supervisory experienceHigh school diploma, dispatch training, communication skills
Work EnvironmentDispatch center, supervisory duties, administrative tasksDispatch center, direct communication with callers and officers

The Police Dispatch Supervisor oversees dispatch operations and manages staff, while the Police Dispatcher handles emergency calls and relays information. The supervisor role involves leadership and administrative duties, whereas dispatchers focus on communication. Both roles require similar certifications and work in the same environment, but the supervisor has additional responsibilities for team management and protocol oversight.

More about Police Dispatch Supervisor jobs

What cities are hiring for Police Dispatch Supervisor jobs?

Cities with the most Police Dispatch Supervisor job openings:

What states have the most Police Dispatch Supervisor jobs?

States with the most job openings for Police Dispatch Supervisor jobs include:

What are popular job titles related to Police Dispatch Supervisor jobs?

For Police Dispatch Supervisor jobs, the most frequently searched job titles are:

Police Dispatch Supervisor jobs near you
Infographic showing various Police Dispatch Supervisor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

Supervisor, Police Dispatch

Overland Park, KS • On-site

City of Overland Park
Public Administration • 501 - 1,000 employees
Learn more about City of Overland Parkexternal

$36.58 - $50.32/hr

Full-time

Posted 17 days ago

City Of Overland Park rating

9.0

Company rating: 9.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The City of Overland Park has a full-time Supervisor, Police Dispatch position available in the Police Department.
JOB SUMMARY:
Supervises, assigns, and reviews the work of employees responsible for providing communications and police dispatch services on an assigned shift. Assists dispatchers in all areas of emergency communications, including answering emergency calls, dispatching, entering information into computer aided dispatch system, and conducting records checks. Ensures that proper procedures, techniques and policies are followed. Monitors various alarms at City facilities and severe weather conditions in order to activate storm sirens. Maintains and updates records of Unit activity.
DUTIES AND RESPONSIBILITIES:
  • Plans, prioritizes, assigns, supervises and reviews the work of employees responsible for providing communications and police dispatch services. Trains and evaluates dispatchers in all areas of police communications. Ensures that proper procedures, techniques and policies are followed.
  • Assigns dispatchers to work in various assignments. Distributes human resources according to established needs. Acts on and approves/disapproves vacation and sick leave requests. Audits dispatchers' use of sick leave. Assigns dispatchers to training classes. Establishes work schedules, makes entries in payroll log and creates payroll forms.
  • Identify core training, pre-emptive, and remedial training for dispatchers. Train, evaluate, and document training. Provide training recommendations to superiors.
  • Maintains a shift log of communications and dispatching activities for assigned shift and updates activity reports.
  • Participates in all areas of emergency communications, including answering emergency calls, dispatching, entering information into computer aided dispatch systems and conducting records checks. Monitors alarms at City facilities and severe weather conditions. Must be able to perform all functions of the Police Dispatcher and Senior Police Dispatcher positions.
  • Interprets, recommends and assists in the implementation of goals, objectives, policies and procedures.
  • Ensures all equipment is working properly. Operates, monitors, tests, inspects and troubleshoots equipment. Documents equipment failure and arranges for needed repairs.
  • Performs investigations relating to internal and/or external complaints to address employee performance and/or conduct. Makes disciplinary recommendations and counsel subordinates as requested.
  • Court preparation and testimony. Meets with prosecutors to clarify facts prior to trial; responds to questions from prosecutors, defense attorneys and judges; reviews case reports and evidence prior to trial; understands and applies legal principles; comprehends laws and abstract concepts; organizes facts and provides accurate testimony under stress; recalls and reviews case details prior to testimony.
  • Plan, coordinate, and supervise the training of subordinates and on-the-job training for new employees.
  • Terminal Agency Coordinator responsibilities. Ensure department personnel are appropriately screened, trained, and adhere to established guidelines. Enters new users into computer systems. Process CJIS computer entries for validation; interpret, analyze, and audit CJIS entries. Ensure personnel have appropriate CJIS access. Trains department members on CJIS policies and procedures. Makes suggestions for department policy and procedure changes.
  • Perform quality control checks of the work of subordinates.
  • The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available (especially during regular business hours or shifts) to communicate with supervisors, customers, vendors and any other persons or organization with whom interaction is required to accomplish work and employer goals.
  • The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.

Requirements:
EDUCATION & SPECIAL LICENSE(S)/CERTIFICATIONS:
  • High school diploma or equivalent. Associates degree preferred.
  • Access to the Kansas Criminal Justice Information System (KCJIS) is required, so the following KCJIS requirements apply:
  • Must be at least 18 years of age.
  • Must have not been convicted of a felony or serious misdemeanor.

EXPERIENCE:
  • Five years of increasingly responsible telephone or radio dispatch experience. Police radio communications and computer experience required (REJIS, NCIC, etc.).

SKILLS:
  • Good oral communication skills.
  • PC computer skills.
  • Manual dexterity.
  • Reading.
  • Ability to work in an environment with constant interruptions and the ability to handle multiple tasks simultaneously.

MENTAL REQUIREMENTS:
  • Ability to recognize and protect confidential information.
  • Concentration.
  • Good memory skills.
  • Ability to read and comprehend City, state and federal regulations.
  • Ability to analyze problems and recommend possible solutions.
  • Ability to work on several projects at once.
  • Diplomacy and judgement.
  • Good listening skills.
  • Ability to work under distracting conditions.
  • Alpha and numeric recognition.
  • Ability to breakdown procedures to individual steps.
  • Logical reasoning.
  • Patience.
  • Understanding of computer commands.
  • Ability to analyze safety situations.
  • Ability to train and guide others.

PHYSICAL REQUIREMENTS:
  • Hand and eye coordination adequate to input computers.
  • Visual stamina and acuity adequate to review alpha/numeric data and to spend long periods looking at a computer screen.
  • Ability to make and receive phone calls.
  • Ability to hear clearly over the phone and two-way radio.
  • Ability to speak clearly and distinctly over the phone and two-way radio.
  • Mobility to visit all computer terminal sites within the communications center.
  • Ability to sit and be attentive for extended periods of time.
  • Ability to operate PC, computer terminals, two-way radio, recording equipment, 911 phone lines, and all Dispatch equipment and machinery.

SUPERVISORY RESPONSIBILITY (Direct & Indirect)
  • Direct: Police Dispatchers

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
No City residency requirement.
Must successfully pass a background check, drug screen, physical exam and essential functions test.
Normal Work Hours: Variable Shift - Police Department
Salary Range: Grade H, $36.58 - $50.32
Application Deadline: Open until filled
Benefits: Full-time
All applicants must be legally eligible to work in the United States and proof of eligibility must be provided if selected for hire.
EO/M/F/D/V

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