Player Operations Jobs in Florida (NOW HIRING)

Company Overview 

At Margaritaville at Sea our core purpose is to create and deliver fun and escapism. This drives all we do and is the heart of our decision making. As a valued member of our team, you'll contribute to providing an incredible guest experience every day of each cruise and in every way. You’ll also have opportunities to advance your career as we continue to grow. Your career path with us starts here! 

Our Culture 

Joining the Margaritaville at Sea® team means embracing our Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions, which are every guest, every time, act with integrity and respect, shred responsibility for the well-being of our guests, crew and community and each employee’s responsibility to ne better than the rest.. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future. 

Responsibilities 

As a Casino Player Development Executive, you will play a key role in driving incremental gaming revenue through targeted VIP acquisition, player retention, reactivation strategies, and relationship management. You will cultivate and maintain strong relationships with high-value players, delivering personalized service and curated onboard experiences that enhance guest satisfaction, build loyalty, and encourage repeat business. Success in this role requires a proactive, relationship-driven approach combined with a strong focus on maximizing player value and overall gaming performance. 

Essential Functions: 

• Revenue Generation: Drive incremental gaming revenue through targeted acquisition, retention, and reactivation strategies aligned with departmental and organizational goals. 

• VIP Player Acquisition: Actively identify and recruit new high-value players through outbound outreach, referrals, networking, and strategic relationship building within the Northeast market. 

• Relationship Development: Build and maintain long-term relationships with premium guests to increase player value, loyalty, and share of wallet. 

• Product & Experience Promotion: Promote Margaritaville at Sea’s casino offerings, including player club benefits, promotions, special events, and hosted onboard experiences to drive participation and engagement. 

• Strategic Account Planning: Develop and execute strategic account plans designed to maximize player engagement, cruise frequency, onboard spend, and overall gaming revenue. 

• Guest Engagement & Communication: Maintain consistent and meaningful contact with VIP guests through phone, email, and in-person interactions to strengthen relationships and drive repeat business. 

• VIP Experience Coordination: Coordinate and deliver VIP amenities, complimentary offers, hosted experiences, and onboard events in accordance with company guidelines and guest preferences. 

• Event Hosting & Representation: Host and attend casino promotions, special events, and hosted sailings, representing the brand and enhancing the VIP guest experience. 

• Data & CRM Utilization: Leverage CRM systems, player tracking tools, and casino analytics to monitor player activity, assess worth, and identify growth opportunities within the portfolio. 

• Performance Analysis: Regularly review guest data, player trends, and performance metrics to inform strategy, optimize outreach, and drive revenue-focused decisions. 

• KPI Tracking & Reporting: Ensure timely and accurate reporting of account activity and key performance indicators (KPIs) for assigned portfolio performance. 

• Cross-Functional Collaboration: Maintain strong communication and partnerships with onboard and shoreside teams to deliver seamless guest experiences and support business objectives. 

• Compliance & Standards: Ensure all guest interactions and hosted activities comply with company policies, regulatory requirements, and gaming standards. 

• Additional Responsibilities: Perform other duties and special projects as assigned to support casino operations and player development initiatives. 

Qualifications: 

• Bachelor’s degree in Business, Hospitality, Marketing, or a related field is preferred. Equivalent experience in casino operations or player development may be considered in lieu of a degree. 

Experience: 

• 3–5+ years of experience in casino player development, VIP hosting, sales, or a related role within gaming, hospitality, or travel industries. Proven experience managing VIP or high-value customer relationships is required. 

Knowledge, Skills, and Abilities: 

• Strong understanding of casino operations, player development strategies, and VIP hosting practices 

• Proven ability to build, manage, and grow relationships with high-value or VIP customers 

• Knowledge of player reinvestment, theoretical loss (Theo), and customer worth evaluation 

• Ability to drive revenue through targeted acquisition, retention, and reactivation efforts 

• Strong sales, negotiation, and influencing skills with a focus on achieving revenue goals 

• Experience using CRM systems, player tracking tools, and casino analytics platforms 

• Ability to analyze player data, identify trends, and translate insights into actionable strategies 

• Excellent interpersonal and communication skills, with the ability to engage high-net-worth individuals 

• Strong presentation and relationship-building skills in both one-on-one and group settings 

• Highly organized with the ability to manage a portfolio of accounts and prioritize effectively 

• Ability to work independently while maintaining strong collaboration with cross-functional teams 

• Strong attention to detail and ability to manage sensitive guest information with discretion 

• Knowledge of the Northeast gaming market, competitive landscape, and player behavior is preferred 

• Understanding of gaming regulations, compliance requirements, and responsible gaming practices 

• Ability to adapt to a fast-paced, sales-driven environment with changing priorities 

• Willingness to travel frequently and attend events, including evenings, weekends, and holidays 

• Proactive, results-oriented mindset with a focus on continuous improvement and performance 

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. 

Travel:  Periodic travel onboard company vessels may be required. 

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. 

Position is fully remote, but candidates must be located in the Northeast, United States. 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Margaritaville at Sea, your total rewards package is much more than your base salary. We  provide comprehensive and innovative benefits to meet your needs, including: 

Health Benefits: 

• Cost-effective medical, dental and vision plans 

• Employee Assistance Program and other mental health resources 

• Additional programs include company paid term life insurance and disability coverage  

Financial Benefits: 

• 401(k) plan that includes a company match 

Paid Time Off 

• Holidays – All full-time and part-time with benefits employees receive days off for 10 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  

• Vacation Time – All full-time employees at the below the Director level start with 15 days/year; Director and above level have Discretionary Time Off, which for Directors is generally 15 days and for VPs and above 21 days.  Part-time with benefits employees receive time off based on the number of hours they work.   

Other Benefits 

• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a fast growing company that offers opportunities for advancement. 

In addition to other duties/functions, this position requires full commitment and support for promoting an ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. 

Margaritaville at Sea is an equal employment opportunity employer and all qualified applicants will receive consideration for employment on the basis of sex, race, color, sex, sexual orientation,  gender identity, genetic information, national origin, religion, age, protected veteran status, disability status, marital status or any other classification protected by applicable local, state, federal, and/or international law.