Player Development Manager Jobs in Oklahoma (NOW HIRING)

The Manager on Duty is responsible for all aspects of the casino floor and overseeing the day-to-day operations, as well as substituting for departments when needed. The Manager on Duty is accountable to assist in the planning, directing and coordination of tasks in the area of Casino Departments. Effectively lead the Management Team towards advancing 7 CLANS CASINOS and the Tribe's business goals and optimize efficiency of structure and economy of operations while maximizing revenues for the Casino. Performs all functions in accordance with applicable laws and gaming regulations, mission, and objectives of the Otoe-Missouria Tribe of Oklahoma, as well as established policies, procedures, and controls.
Essential Leadership Duties and Management Responsibilities:
Responsible to lead the Management Team and assist Department Managers in the successful operation and administration of all operating aspects in each department; provide leadership and demonstrate the ability to achieve high standards of performance; evaluate operations and make recommendations and/or adjustments as needed; establish short and long-term operational goals and monitor achievement of performance; assist with building teamwork and foster development of all team members.
Assist with development and ensure adequate levels of profitability, financial security, and proper planning for reserves, capital expenditures and address unforeseen emergencies; maintain internal controls and financial reporting of Casino operations.
Attending major promotional events ensures ambitious standards of customer service and promote positive guest friendly relations; provide safety and security for all team members and guests.
Monitors all relevant activities of the departments, to ensure that all applicable laws, rules, regulations, and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Otoe-Missouria Gaming Commission (OMGC) are understood and enforced by departmental personnel.
Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, OM TICS, and the Bank Secrecy Act.
Responsible for guest service tasks including, but not limited to guest disputes, guest complaints, guest conduct, situational investigations, and guest ejections or bans. Listens to guest complaints and resolves problems to restore and promote good public relations.
Responsible for various aspects of team member relations as well, including team member conduct, appearance, duties, complaints, and inquiries.
GAMING INDUSTRY EXPERIENCE IS REQUIRED
QUALIFICATIONS
EDUCATION and or EXPERIENCE:
College Degree preferred. Must have knowledge of Tribe's Gaming Compact, Indian Gaming Regulatory Act, and National Indian Gaming Commission.
Must have gaming experience of five (5) years or more, working with Native Tribes, and working with Federal and State agencies.
Must hold substantial expertise and qualified experience in casino business and hospitality management for an extended period; preference will be given to candidates with executive level management experience in the Indian Gaming industry.
KNOWLEDGE, SKILLS, & ABILITIES
Must possess exceptional leadership and decision-making ability; effective management skills in all areas of communication, organization, motivation, and problem solving; excellent customer service and people skills.
Must possess knowledge of player tracking systems and ability to analyze statistical data for developing and implementing programs to enhance player development and growth.
Ability to understand financial statements and common financial measurement tools to achieve and monitor financial thresholds.
Must be punctual and dependable in reporting to work as scheduled and completing assigned tasks directed by General Manager and or Lead MOD.
Knowledge, skills, and experience in the hiring, training, scheduling and supervision of staff, communications, decision making, problem solving, complaint resolution and resources allocation.
Read, write, and speak the English language. Read professional publications, memos, emails, logs, newsletters, and documents.
Protect the Company's value by keeping information confidential.
Establish and maintain positive relationships with all other executive level management, other managerial and supervisory staff, and other Team Members. Work well alone or within a team.
Utilize MS Office products at basic (create new documents, open/edit existing documents) to intermediate (import/export data, create templates) skill level.
Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.
Travel locally, regionally, or out-of-state as needed.
Must be willing and able to work nights, weekends, and holidays.
EMPLOYMENT AUTHORIZATION, WORK CARDS
Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission. It is always the responsibility of the Team Member to have all appropriate document(s) current and valid.
Otoe Missouria Gaming License
Driver's License
Liquor License
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of the job, the Team Member is regularly required to talk or listen. The Team Member is also regularly required to sit and use hands to finger, handle or feel objects, tools, or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance and stoop, kneel, crouch or crawl. The Team Member must be able to lift at least 20 lbs. and push, pull or drag up to 50 lbs. Team Member must be able to sit for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member is occasionally exposed to fumes or airborne particulates, including second-hand environmental smoke. The noise level in the work environment is mostly moderate and, on occasions, loud. The Team Member may rarely be exposed to the risks associated in attempting to resolve issues with irate or difficult people. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This Company promotes a drug-free work environment.
PUBLIC RELATIONS
Important attributes of any team member of OMDA - 7 CLANS CASINOS, along with the official performance of duties, are personal appearances and public relations. Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each Team Member in all situations at the institution.
DISCLAMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.