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Platform Operations Manager Jobs in Lockport, IL

Key Logo Inc

Be Seen First

Operations Manager

Chicago, IL · On-site

$80K - $120K/yr

Operations Manager Position Overview: Key Logo Inc. is a full-service, high-volume contract ... Experience with promotional product sourcing and fulfillment platforms. * Lean, Six Sigma, or ...

Crateandbarrel

Operations Manager

Romeoville, IL · On-site

The Distribution Center Operations Manager is a key leader responsible for developing strategic ... Microsoft Office Suite, Google platform, AS400 system * Red Prairie/JDA warehousing software ...

Tishman Speyer

Operations Manager

Chicago, IL

$80K - $90K/yr

... platform Zo., and its flexible space and co-working brand Studio. For us, real estate is more than ... The Operations Manager will report to the General Manager and be will be located at our Class A ...

Life Space Digital

Operations Manager

Chicago, IL · On-site

Our platform is built for quality, reliability, and scale, delivering a premium experience that ... The Operations Manager will lead operational planning and execution at Life Space Digital, scaling ...

Life Space Digital

Operations Manager

Chicago, IL · On-site

Our platform is built for quality, reliability, and scale, delivering a premium experience that ... The Operations Manager will lead operational planning and execution at Life Space Digital, scaling ...

Airspace

Operations Manager

Chicago, IL

The role sits at the intersection of Operations and nearly everything else at Airspace: Revenue ... Own management of the training platform (WorkRamp) and its associated modules for your sector ...

New

Please Assist Me

Package Operations Manager

Chicago, IL · On-site

Comfortable using operational systems and technology platforms * Flexible schedule availability, including occasional weekends or evenings if needed Preferred Qualifications * 2+ years of management ...

Please Assist Me

Package Operations Manager

Chicago, IL · On-site

Comfortable using operational systems and technology platforms * Flexible schedule availability, including occasional weekends or evenings if needed Preferred Qualifications * 2+ years of management ...

HUB

D365 Platform Engineer

Chicago, IL

... operations across our Dynamics 365 CRM environments - ensuring reliable deployments, platform ... health, and compliance. This role is focused specifically on the CRM technology platform and works ...

New

JLL

Global Operations Manager

Chicago, IL · Remote

Position Overview The Operations Manager will support operational excellence initiatives across JLL's service delivery platforms. This role focuses on executing process improvements, maintaining ...

Jorie AI

Platform Software Engineer

Oak Brook, IL · Remote

... operations and tooling. * Cloud Infrastructure: Deploy and manage platform services on Microsoft ... Azure, leveraging PaaS offerings such as App Services, Azure Functions, Logic Apps, and Azure SQL.

Jorie AI

Platform Software Engineer

Oak Brook, IL · Remote

... operations and tooling. * Cloud Infrastructure: Deploy and manage platform services on Microsoft ... Azure, leveraging PaaS offerings such as App Services, Azure Functions, Logic Apps, and Azure SQL.

Salt

Regional Operations Manager

Chicago, IL · On-site

SAP, Salesforce, or similar ERP/CRM platforms Why Join? Join a global organization at the forefront ... influence operational performance across some of the most advanced automated manufacturing ...

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Showing results 1-20

All JobsPlatform Operations JobsPlatform Operations Manager JobsPlatform Operations Manager Jobs in Lockport, IL

Platform Operations Manager information

See Lockport, IL salary details

$31.1K

$63.6K

$118.9K

How much do platform operations manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for platform operations manager in Lockport, IL is $63,644.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $77,700.00 per year, depending on experience, location, and employer.

What are the primary challenges Platform Operations Managers face when coordinating cross-functional teams?

Platform Operations Managers often work with diverse teams across engineering, product, customer support, and IT. One common challenge is aligning priorities and ensuring clear communication between departments with different objectives and workflows. Successful managers build strong relationships, set clear expectations, and implement effective processes to minimize miscommunication and delays. Additionally, they must stay adaptable to rapidly shifting business needs and technology updates while maintaining platform reliability and performance.

What is the minimum salary of an operations manager?

The minimum salary for a Platform Operations Manager varies by location and experience but typically starts around $60,000 to $80,000 annually in many regions. Entry-level positions or those in smaller companies may offer lower starting salaries, while experienced managers in larger organizations can earn significantly more. Salary also depends on industry, company size, and required skills such as data analysis or project management certifications.

What is the difference between Platform Operations Manager vs Network Operations Center (NOC) Technician?

AspectPlatform Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like ITIL or CompTIA Network+ are commonUsually requires an associate degree or technical certification; certifications like CompTIA Network+ or Cisco CCNA are preferred
Work EnvironmentOversees platform infrastructure, manages teams, and ensures system availability in data centers or cloud environmentsMonitors network systems, troubleshoots issues, and maintains network hardware/software in a control room setting
Employer & Industry UsageUsed by tech companies, cloud providers, and large enterprises managing digital platformsCommon in telecom, internet service providers, and large organizations with extensive network infrastructure

The Platform Operations Manager focuses on overseeing platform infrastructure and team management, while the Network Operations Center Technician handles network monitoring and troubleshooting. Both roles are essential in maintaining system and network reliability but differ in scope and responsibilities.

What is the highest salary for an operations manager?

The highest salaries for a Platform Operations Manager can exceed $150,000 annually, especially in large corporations or tech companies, with senior roles and specialized skills such as data analysis and process optimization commanding higher pay. Compensation varies based on experience, location, and industry, with some top earners reaching over $200,000 including bonuses and stock options.

What does a Platform Operations Manager do?

A Platform Operations Manager oversees the daily operations, maintenance, and performance of digital platforms within an organization. They are responsible for ensuring that platforms run smoothly, efficiently, and securely, often coordinating between technical teams, support staff, and management. Their duties typically include monitoring system health, managing incident responses, implementing process improvements, and supporting platform scalability. This role is crucial for organizations that rely on digital services to ensure reliability and a positive user experience.

What is a platform operations manager?

A platform operations manager oversees the daily functioning and maintenance of digital platforms or systems within an organization. They coordinate technical teams, ensure system reliability, and optimize platform performance, often using tools like monitoring software and data analysis. Strong problem-solving, communication skills, and knowledge of IT infrastructure are essential for this role.

What is the role of a platform manager?

A platform operations manager oversees the daily functioning and maintenance of digital platforms, ensuring they run efficiently and securely. They coordinate technical teams, monitor performance metrics, and implement improvements to enhance user experience and system reliability.

What are the key skills and qualifications needed to thrive as a Platform Operations Manager, and why are they important?

To thrive as a Platform Operations Manager, you need expertise in platform management, process optimization, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with cloud platforms (such as AWS or Azure), monitoring tools, and ITSM systems, along with ITIL or related certifications, is highly valued. Strong leadership, problem-solving, and communication skills enable effective coordination across technical and business teams. These skills ensure seamless platform performance, rapid issue resolution, and alignment with organizational objectives.
What are popular job titles related to Platform Operations Manager jobs in Lockport, IL? For Platform Operations Manager jobs in Lockport, IL, the most frequently searched job titles are:
What job categories do people searching Platform Operations Manager jobs in Lockport, IL look for? The top searched job categories for Platform Operations Manager jobs in Lockport, IL are:
What cities near Lockport, IL are hiring for Platform Operations Manager jobs? Cities near Lockport, IL with the most Platform Operations Manager job openings:
Platform Operations Manager jobs near you
Director of Trading & Platform Operations

Director of Trading & Platform Operations

Topstep

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Summary
The Director of Trading & Platform Operations oversees the daily execution of high-stakes, real-time activities across the Trade Desk and Platform Support Desk, ensuring operations are efficient, compliant, and scalable. This role provides front-line supervisory oversight over live market risk and the proprietary platform customer experience. By driving process improvement and strengthening cross-departmental communication, this leader ensures consistent, high-quality service under NFA and CFTC standards.
Key Responsibilities
Oversee Daily Trading & Desk Operations
  • Drive real-time execution for the Trade Desk and Platform Support Desk, ensuring timely, accurate, and compliant service delivery.
  • Drive operational efficiency across critical retail client workflows, including payment processing (failed cards/Cosmos), user funding/withdrawals, and KYC/onboarding documentation approvals.
  • Manage high-volume client escalation queues and enforce standard operating procedures for dynamic customer communications.
  • Maintain a consistent operational rhythm through fast-paced issue resolution, coverage schedules, and escalation tracking.
  • Identify process bottlenecks and recommend technology or workflow improvements to increase execution speed and efficiency.

Platform & System Management
  • Act as the primary operational owner for the proprietary trading platform's customer support experience and technical queues.
  • Partner directly with Engineering, Product, and Technology teams to triage, escalate, and resolve proprietary platform bugs, outages, and system errors affecting users.
  • Provide operational input into enterprise-level initiatives, prioritizing platform scalability, automation, and user experience enhancements.

Risk & Controls
  • Act as the ultimate operational escalation point for real-time trading issues, complex execution concerns, and automated or manual liquidations.
  • Collaborate with the Director of Risk to monitor and enforce margin, liquidation, and order-rejection parameters.
  • Maintain contingency and communication plans for platform outages, margin changes, and wide-scale issues (WSIs).
  • Participate in post-incident reviews and recommend rapid process or control improvements to prevent recurrence.

Supervision & Compliance
  • Ensure rigorous adherence to NFA and CFTC operational and record-keeping standards (e.g., CFTC Rule 1.31 retention requirements).
  • Escalate supervisory issues, customer complaints, and trading exceptions appropriately.
  • Assist the Head of Brokerage with audits, evidence packs, and regulatory reviews.

Strategic & FCM Support
  • Execute daily operational processes involving FCM and clearing partners (e.g., Plus500), including margin updates, trade-error resolution, and workflow coordination.
  • Implement FCM-directed process or system changes that directly impact live Trade and Support Desk operations.
  • Maintain clear, authoritative communication channels with FCM counterparts; escalate exceptions or service issues as needed.
  • Support the testing and rollout of FCM-provided tools and reporting enhancements, ensuring all workflows are properly documented, auditable, and compliant.

Cross-Functional Collaboration
  • Collaborate with Compliance, Risk, Technology, Marketing, Product, and Finance teams to align procedures, ensure data integrity, and continuously enhance the overall trader experience.
  • Work closely with the Back Office and New Accounts Directors to deliver a seamless end-to-end customer experience from onboarding through active account servicing.
  • Participate in organization-wide readiness programs, including Information Systems Security Program (ISSP), Third-Party Service Provider (TPSP), and Business Continuity and Disaster Recovery (BCDR) testing.

Organizational Management
  • Manage, mentor, and develop Trade Desk and Platform Specialist staff to ensure professionalism, technical proficiency, and high-pressure readiness.
  • Conduct performance reviews and reinforce rigorous compliance, service, and quality standards.
  • Lead onboarding, training, and continuing-education programs for all operations personnel.
  • Support workforce planning, staffing schedules, and provide input into annual resource and budget forecasts.

Required Qualifications and Key Competencies
  • Series 3 license required; Series 30 license is preferred or willingness to obtain.
  • Minimum 7 years of trading operations, brokerage, or platform support experience within an NFA/CFTC-regulated environment.
  • Proven leadership running live Trade Desks, Platform Support, or high-volume FinTech Operations teams.
  • Experience partnering with a Futures Commission Merchant (FCM) to support trading operations, regulatory requirements, and day-to-day brokerage processes.
  • Strong working knowledge of regulatory frameworks, live-market risk management, and supervisory practices.
  • Demonstrated ability to implement scalable operational processes and lead cross-functional teams that bridge technology and finance.
  • Excellent interpersonal, analytical, and communication skills with a focus on accountability, problem-solving, and fast-paced execution.
  • Bachelor's degree in Business, Finance, or a related field is preferred.

Company Culture & Perks
  • Topstep is an engaging working environment which ranges from fully remote to hybrid. We foster a culture of collaboration with cameras on during meetings and a robust Slack environment for communication.
  • Seven Company-paid Holidays and generous Family Leave. Paid time off is front-loaded.
  • Competitive 401(k) matching, health, dental, and vision insurance is offered for full time employees.
  • Vacations are encouraged with a bonus for taking 5 consecutive days. Employee referrals are bonused. Topstep offers a food and groceries budget and contributes towards health and wellness.

New Hire Base Salary Range
  • $170,000 - $210,000.
  • Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
  • The compensation offered will take into account internal compensation structure and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Equal Opportunity Employer
Topstep is an Equal Opportunity Employer. We are committed to fostering an inclusive environment where all employees and applicants are valued. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status, in compliance with applicable federal, state, and local laws.
Interested in the role? Apply today with your resume!
The collection, use, and handling of your data provided in response to this job posting is described further in our Privacy Policy. If you are a California resident, please review our California Notice at Collection.
Notice of Use of Artificial Intelligence in Recruitment and Hiring: Notice Pursuant to 775 ILCS 5/2-102(L). Topstep LLC uses artificial intelligence ("AI") in connection with its recruitment and hiring process. Examples include, but are not limited to, AI tools used to improve job descriptions, generate interview questions, draft communications, assist with scheduling, and source candidates, as well as AI features built into third-party platforms such as LinkedIn, Indeed, and Glassdoor. Topstep will not use AI that has the effect of subjecting employees or applicants to discrimination on the basis of any protected class under the Illinois Human Rights Act.

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