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Platform Operations Manager Jobs in Lockport, IL

Tempus

Customer Operations Manager

Chicago, IL · Hybrid

$60K - $100K/yr

Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... As the Manager, Customer Success, you will lead and mentor a team of skilled professionals ...

Tavern Research

Ad Operations Manager

Chicago, IL · On-site

$94K - $124K/yr

Ad Operations Manager Location : Chicago, IL preferred (or remote for extremely well-qualified ... Traffic ads across Meta, Google, programmatic and other platforms. * Report on ad performance ...

CookUnity

Warehouse Operations Manager

Chicago, IL · On-site

The Role As a Warehouse Operations Manager, you'll be responsible for managing the internal supply ... Expert understanding of supply chain or inventory control software (ERP, MRP, WMS platforms such as ...

Zero Hash

Sales Operations Manager

Chicago, IL · On-site +1

About the Job As a Sales Operations Manager, you'll drive sales efficiency at a pivotal moment in ... The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single ...

Airspace

Operations Manager, Lifesciences

Chicago, IL · On-site

The role sits at the intersection of Operations and nearly everything else at Airspace: Revenue ... Own management of the training platform (WorkRamp) and its associated modules for your sector ...

FUCHS

Field Service Operations Manager

Harvey, IL · On-site

$115K - $125K/yr

The Operations Manager plays a vital role in driving the execution of FUCHS digital and service ... Support the implementation of digital tools and platforms to enhance service visibility, reporting ...

Glanbia

IT Operations Manager

Downers Grove, IL

$140K - $190K/yr

We are hiring an IT Operations Manager who will be responsible for overseeing the IT Operations ... You will partner with the Cloud & Infrastructure Platform Owners to develop a future roadmap and ...

Glanbia

IT Operations Manager

Downers Grove, IL · On-site

$140K - $190K/yr

We are hiring an IT Operations Manager who will be responsible for overseeing the IT Operations ... You will partner with the Cloud & Infrastructure Platform Owners to develop a future roadmap and ...

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All JobsPlatform Operations JobsPlatform Operations Manager JobsPlatform Operations Manager Jobs in Lockport, IL

Platform Operations Manager information

See Lockport, IL salary details

$31.1K

$63.6K

$118.9K

How much do platform operations manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for platform operations manager in Lockport, IL is $63,644.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $77,700.00 per year, depending on experience, location, and employer.

What are the primary challenges platform operations managers face when coordinating cross-functional teams?

Platform Operations Managers often work with diverse teams across engineering, product, customer support, and IT. One common challenge is aligning priorities and ensuring clear communication between departments with different objectives and workflows. Successful managers build strong relationships, set clear expectations, and implement effective processes to minimize miscommunication and delays. Additionally, they must stay adaptable to rapidly shifting business needs and technology updates while maintaining platform reliability and performance.

What is the role of a platform operations manager?

A platform operations manager oversees the daily functioning and maintenance of digital platforms, ensuring smooth performance, security, and user experience. They coordinate technical teams, implement process improvements, and monitor system metrics to optimize platform efficiency.

What is the difference between Platform Operations Manager vs Network Operations Center (NOC) Technician?

AspectPlatform Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like ITIL or CompTIA Network+ are commonUsually requires an associate degree or technical certification; certifications like CompTIA Network+ or Cisco CCNA are preferred
Work EnvironmentOversees platform infrastructure, manages teams, and ensures system availability in data centers or cloud environmentsMonitors network systems, troubleshoots issues, and maintains network hardware/software in a control room setting
Employer & Industry UsageUsed by tech companies, cloud providers, and large enterprises managing digital platformsCommon in telecom, internet service providers, and large organizations with extensive network infrastructure

The Platform Operations Manager focuses on overseeing platform infrastructure and team management, while the Network Operations Center Technician handles network monitoring and troubleshooting. Both roles are essential in maintaining system and network reliability but differ in scope and responsibilities.

What does a platform operations manager do?

A Platform Operations Manager oversees the daily operations, maintenance, and performance of digital platforms within an organization. They are responsible for ensuring that platforms run smoothly, efficiently, and securely, often coordinating between technical teams, support staff, and management. Their duties typically include monitoring system health, managing incident responses, implementing process improvements, and supporting platform scalability. This role is crucial for organizations that rely on digital services to ensure reliability and a positive user experience.

What are the key skills and qualifications needed to thrive as a platform operations manager, and why are they important?

To thrive as a Platform Operations Manager, you need expertise in platform management, process optimization, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with cloud platforms (such as AWS or Azure), monitoring tools, and ITSM systems, along with ITIL or related certifications, is highly valued. Strong leadership, problem-solving, and communication skills enable effective coordination across technical and business teams. These skills ensure seamless platform performance, rapid issue resolution, and alignment with organizational objectives.

What are popular job titles related to Platform Operations Manager jobs in Lockport, IL?

For Platform Operations Manager jobs in Lockport, IL, the most frequently searched job titles are:

What job categories do people searching Platform Operations Manager jobs in Lockport, IL look for?

The top searched job categories for Platform Operations Manager jobs in Lockport, IL are:

What cities near Lockport, IL are hiring for Platform Operations Manager jobs?

Cities near Lockport, IL with the most Platform Operations Manager job openings:

Platform Operations Manager jobs near you

Customer Operations Manager

Tempus

Chicago, IL • Hybrid

$60K - $100K/yr

Full-time

Re-posted 27 days ago

Job description

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

As the Manager, Customer Success, you will lead and mentor a team of skilled professionals, focusing on both the tactical and strategic elements of customer success. You will ensure operational excellence, drive customer satisfaction, and collaborate with internal teams to continuously enhance our service delivery model.

Responsibilities:

  • Lead a team of 7-12 customer success professionals, including individual contributors and emerging leaders, through hiring, training, performance reviews, coaching, and career development.

  • Drive strategic initiatives that optimize customer experience and operational efficiency, collaborating with key stakeholders such as Product, Lab, Marketing, Sales, and Legal to streamline processes and remove roadblocks.

  • Oversee the implementation and continuous improvement of KPIs and performance metrics, ensuring the team meets or exceeds goals related to customer satisfaction, turnaround time, and service quality.

  • Serve as the primary escalation point for complex and high-urgency issues, working cross-functionally to resolve escalations and provide a seamless customer experience.

  • Champion process improvement initiatives, identifying opportunities to automate workflows, reduce turnaround times, and enhance overall efficiency in service delivery.

  • Collaborate with the Product team to advocate for necessary product developments and enhancements that scale with customer needs, ensuring feedback loops and prioritization align with business goals.

  • Use a data-driven approach to identify gaps in individual and team performance, adapting strategies and coaching methods to continuously improve outcomes.

  • Foster strong relationships with key clients, ensuring their regional needs are met, and proactively identifying opportunities to strengthen customer loyalty and satisfaction.

  • Mentor and coach team members in leadership roles, helping them develop skills necessary for managing their own teams and driving their career growth within the organization.

  • This position requires travel up to 15% of the time, depending on location and regional needs.

Qualifications:

  • Bachelor's degree required.

  • 3+ years of experience in customer success, client services, or a similar customer-facing role.

  • Demonstrated success in healthcare, life sciences, or technology industries is highly preferred.

  • Strong analytical skills, experience leveraging data tools such as Looker, Salesforce, and other BI platforms is a plus.

  • Excellent communication and relationship-building skills, with the ability to influence stakeholders and have critical conversations.

  • Strong organizational skills, with the ability to manage multiple priorities and teams in a dynamic environment.

  • Bias for action, with a proven ability to navigate complexity and deliver results in a competitive and evolving market.

Join us at Tempus and be part of a team that is making a meaningful impact on the healthcare industry through precision medicine and advanced technology.

#LI-HYBRID

#LI-NK1

$60,000 - $100,000


The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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