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Platform Operations Manager Jobs in Lockport, IL

Salt

Customer Service Operations Manager

Chicago, IL · On-site

$138K/yr

SAP, Salesforce, or similar ERP/CRM platforms Why Join? Join a global organization at the forefront ... influence operational performance across some of the most advanced automated manufacturing ...

CookUnity

Warehouse Operations Manager

Chicago, IL · On-site

$62K - $75K/yr

So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with ... The Role As a Warehouse Operations Manager, you'll be responsible for managing the internal supply ...

Tempus

Customer Operations Manager

Chicago, IL · On-site

$60K - $100K/yr

Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... As the Manager, Customer Success, you will lead and mentor a team of skilled professionals ...

Tempus

Customer Operations Manager

Chicago, IL · Hybrid

$60K - $100K/yr

Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real ... As the Manager, Customer Success, you will lead and mentor a team of skilled professionals ...

Tavern Research

Ad Operations Manager

Chicago, IL · On-site

$94K - $124K/yr

Ad Operations Manager Location : Chicago, IL preferred (or remote for extremely well-qualified ... Traffic ads across Meta, Google, programmatic and other platforms. * Report on ad performance ...

CookUnity

Warehouse Operations Manager

Chicago, IL

The Role As a Warehouse Operations Manager, you'll be responsible for managing the internal supply ... Expert understanding of supply chain or inventory control software (ERP, MRP, WMS platforms such as ...

Zero Hash

Sales Operations Manager

Chicago, IL · On-site +1

About the Job As a Sales Operations Manager, you'll drive sales efficiency at a pivotal moment in ... The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single ...

Glanbia

IT Operations Manager

Downers Grove, IL · On-site

$140K - $190K/yr

We are hiring an IT Operations Manager who will be responsible for overseeing the IT Operations ... You will partner with the Cloud & Infrastructure Platform Owners to develop a future roadmap and ...

Glanbia

IT Operations Manager

Downers Grove, IL · On-site

$140K - $190K/yr

We are hiring an IT Operations Manager who will be responsible for overseeing the IT Operations ... You will partner with the Cloud & Infrastructure Platform Owners to develop a future roadmap and ...

Zapp

US Buying & Operations Manager

Chicago, IL · On-site +1

$80K - $120K/yr

US Buying & Operations Manager Location: NYC, SF, LA, CHI or MIA - Full-time (remote) We are ... About Zapp Zapp is London's leading premium convenience retail platform. Founded in 2020, our ...

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Showing results 41-60

All JobsPlatform Operations JobsPlatform Operations Manager JobsPlatform Operations Manager Jobs in Lockport, IL

Platform Operations Manager information

See Lockport, IL salary details

$31.1K

$63.6K

$118.9K

How much do platform operations manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for platform operations manager in Lockport, IL is $63,644.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $77,700.00 per year, depending on experience, location, and employer.

What are the primary challenges platform operations managers face when coordinating cross-functional teams?

Platform Operations Managers often work with diverse teams across engineering, product, customer support, and IT. One common challenge is aligning priorities and ensuring clear communication between departments with different objectives and workflows. Successful managers build strong relationships, set clear expectations, and implement effective processes to minimize miscommunication and delays. Additionally, they must stay adaptable to rapidly shifting business needs and technology updates while maintaining platform reliability and performance.

What is the role of a platform operations manager?

A platform operations manager oversees the daily functioning and maintenance of digital platforms, ensuring smooth performance, security, and user experience. They coordinate technical teams, implement process improvements, and monitor system metrics to optimize platform efficiency.

What is the difference between Platform Operations Manager vs Network Operations Center (NOC) Technician?

AspectPlatform Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like ITIL or CompTIA Network+ are commonUsually requires an associate degree or technical certification; certifications like CompTIA Network+ or Cisco CCNA are preferred
Work EnvironmentOversees platform infrastructure, manages teams, and ensures system availability in data centers or cloud environmentsMonitors network systems, troubleshoots issues, and maintains network hardware/software in a control room setting
Employer & Industry UsageUsed by tech companies, cloud providers, and large enterprises managing digital platformsCommon in telecom, internet service providers, and large organizations with extensive network infrastructure

The Platform Operations Manager focuses on overseeing platform infrastructure and team management, while the Network Operations Center Technician handles network monitoring and troubleshooting. Both roles are essential in maintaining system and network reliability but differ in scope and responsibilities.

What does a platform operations manager do?

A Platform Operations Manager oversees the daily operations, maintenance, and performance of digital platforms within an organization. They are responsible for ensuring that platforms run smoothly, efficiently, and securely, often coordinating between technical teams, support staff, and management. Their duties typically include monitoring system health, managing incident responses, implementing process improvements, and supporting platform scalability. This role is crucial for organizations that rely on digital services to ensure reliability and a positive user experience.

What are the key skills and qualifications needed to thrive as a platform operations manager, and why are they important?

To thrive as a Platform Operations Manager, you need expertise in platform management, process optimization, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with cloud platforms (such as AWS or Azure), monitoring tools, and ITSM systems, along with ITIL or related certifications, is highly valued. Strong leadership, problem-solving, and communication skills enable effective coordination across technical and business teams. These skills ensure seamless platform performance, rapid issue resolution, and alignment with organizational objectives.
What are popular job titles related to Platform Operations Manager jobs in Lockport, IL? For Platform Operations Manager jobs in Lockport, IL, the most frequently searched job titles are:
What job categories do people searching Platform Operations Manager jobs in Lockport, IL look for? The top searched job categories for Platform Operations Manager jobs in Lockport, IL are:
What cities near Lockport, IL are hiring for Platform Operations Manager jobs? Cities near Lockport, IL with the most Platform Operations Manager job openings:
Platform Operations Manager jobs near you

Customer Service Operations Manager

Salt

Chicago, IL • On-site

$138K/yr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Regional Customer Service Operations Manager


Location: Chicago, IL (Hybrid)

Travel: Up to 50%


We are partnering with a global leader in industrial automation to identify a Regional Customer Service Operations Manager who will serve as the primary operational leader for a portfolio of strategic key accounts. This position combines after-sales leadership, customer relationship management, and service operations, ensuring customers maximize the performance and reliability of their automated systems.


This is a highly client-facing role where success is measured by operational excellence, customer satisfaction, and the ability to build trusted partnerships with some of the company's most important customers.


What You'll Do

  • Serve as the primary operational partner for strategic key accounts, building strong, long-term customer relationships.
  • Own the complete after-sales service experience, ensuring customers achieve maximum system performance and operational success.
  • Lead regional service teams, including Resident Engineers, Field Service Engineers, Technical Support, and Service Coordinators.
  • Manage customer escalations and proactively resolve complex operational and technical challenges.
  • Review operational KPIs with customers, identify opportunities for improvement, and develop action plans that drive measurable results.


What We're Looking For

  • 7+ years of experience in After Sales, Customer Service Operations, Technical Services, Field Service Management, Industrial Automation, Intralogistics, or Material Handling.
  • Strong background managing key accounts and building executive-level customer relationships.
  • Proven experience leading cross-functional service organizations in complex industrial environments.
  • Strong analytical mindset with experience leveraging KPIs to improve customer performance and operational efficiency..


Preferred Experience

  • Industrial Automation
  • Material Handling
  • Warehouse Automation
  • Robotics
  • ASRS
  • AGVs/LGVs
  • Packaging Equipment
  • Reliability Engineering
  • PLCs or Industrial Controls
  • SAP, Salesforce, or similar ERP/CRM platforms


Why Join?


Join a global organization at the forefront of industrial automation, where you'll play a critical role in shaping the customer experience after installation. You'll act as a trusted advisor to key customers, lead high-performing service teams, and directly influence operational performance across some of the most advanced automated manufacturing facilities in North America.

Apply