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Platform Operations Manager Jobs in Northbrook, IL

Harmony Solutions INC

Operations Manager

Lombard, IL · On-site

$80K - $100K/yr

PCE Operations Manager Location: Hybrid (Illinois Preferred) Department: Clinical Operations ... Comfortable learning new technology platforms and operational systems. * A proactive, solution ...

Tishman Speyer

Operations Manager

Chicago, IL · On-site

$80K - $90K/yr

... platform Zo., and its flexible space and co-working brand Studio. For us, real estate is more than ... The Operations Manager will report to the General Manager and be will be located at our Class A ...

Robert Half

Operations Manager

Schaumburg, IL · On-site

$130K - $140K/yr

Strong knowledge of ERP platforms and operational transaction management, including order entry and related documentation. * Familiarity with systems such as Navision and the ability to support ...

Tishman Speyer

Operations Manager

Chicago, IL · On-site

$80K - $90K/yr

... platform Zo., and its flexible space and co-working brand Studio. For us, real estate is more than ... The Operations Manager will report to the General Manager and be will be located at our Class A ...

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All JobsPlatform Operations JobsPlatform Operations Manager JobsPlatform Operations Manager Jobs in Northbrook, IL

Platform Operations Manager information

See Northbrook, IL salary details

$31.5K

$64.4K

$120.3K

How much do platform operations manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for platform operations manager in Northbrook, IL is $64,407.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $78,700.00 per year, depending on experience, location, and employer.

What does a platform operations manager do?

A Platform Operations Manager oversees the daily operations, maintenance, and performance of digital platforms within an organization. They are responsible for ensuring that platforms run smoothly, efficiently, and securely, often coordinating between technical teams, support staff, and management. Their duties typically include monitoring system health, managing incident responses, implementing process improvements, and supporting platform scalability. This role is crucial for organizations that rely on digital services to ensure reliability and a positive user experience.

What are the key skills and qualifications needed to thrive as a platform operations manager, and why are they important?

To thrive as a Platform Operations Manager, you need expertise in platform management, process optimization, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with cloud platforms (such as AWS or Azure), monitoring tools, and ITSM systems, along with ITIL or related certifications, is highly valued. Strong leadership, problem-solving, and communication skills enable effective coordination across technical and business teams. These skills ensure seamless platform performance, rapid issue resolution, and alignment with organizational objectives.

What are the primary challenges platform operations managers face when coordinating cross-functional teams?

Platform Operations Managers often work with diverse teams across engineering, product, customer support, and IT. One common challenge is aligning priorities and ensuring clear communication between departments with different objectives and workflows. Successful managers build strong relationships, set clear expectations, and implement effective processes to minimize miscommunication and delays. Additionally, they must stay adaptable to rapidly shifting business needs and technology updates while maintaining platform reliability and performance.

What is the difference between Platform Operations Manager vs Network Operations Center (NOC) Technician?

AspectPlatform Operations ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like ITIL or CompTIA Network+ are commonUsually requires an associate degree or technical certification; certifications like CompTIA Network+ or Cisco CCNA are preferred
Work EnvironmentOversees platform infrastructure, manages teams, and ensures system availability in data centers or cloud environmentsMonitors network systems, troubleshoots issues, and maintains network hardware/software in a control room setting
Employer & Industry UsageUsed by tech companies, cloud providers, and large enterprises managing digital platformsCommon in telecom, internet service providers, and large organizations with extensive network infrastructure

The Platform Operations Manager focuses on overseeing platform infrastructure and team management, while the Network Operations Center Technician handles network monitoring and troubleshooting. Both roles are essential in maintaining system and network reliability but differ in scope and responsibilities.

Is platform operations manager a high paying job?

A platform operations manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often require strong technical skills, leadership, and knowledge of platform management tools, and tend to offer higher compensation compared to entry-level positions in operations or support roles.

What is the role of a platform operations manager?

A platform operations manager oversees the daily functioning and maintenance of digital platforms, ensuring smooth performance, security, and user experience. They coordinate technical teams, implement process improvements, and monitor system metrics to optimize platform efficiency.

What are popular job titles related to Platform Operations Manager jobs in Northbrook, IL?

For Platform Operations Manager jobs in Northbrook, IL, the most frequently searched job titles are:

What job categories do people searching Platform Operations Manager jobs in Northbrook, IL look for?

The top searched job categories for Platform Operations Manager jobs in Northbrook, IL are:

What cities near Northbrook, IL are hiring for Platform Operations Manager jobs?

Cities near Northbrook, IL with the most Platform Operations Manager job openings:

Platform Operations Manager jobs near you
Infographic showing various Platform Operations Manager job openings in Northbrook, IL as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $64,407 per year, or $31 per hour.

Senior Manager, ServiceNow Platform Operations

Ahold Delhaize USA

Chicago, IL

$151K - $226K/yr

Full-time

Posted 6 days ago

Ahold Delhaize USA rating

6.0

Company rating: 6.0 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

62nd of 123 rated grocery stores

Job description

IntroductionAhold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

OverviewThe Senior Manager, Service Now Platform Operations leads a team of platform managers and engineers responsible for delivering capabilities, integrations, and enhancements for ADUSA's core Enterprise Platform (ServiceNow). Owns day-to-day execution of the platform roadmap, ensures operational excellence, resolves workflow friction, and drives adoption across engineering, operations, and business teams. Operates as a hands-on people leader who balances strategic alignment with deep technical and operational involvement and acts as a visible enterprise champion for ServiceNow.
Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. The core office locations for this position are Salisbury, NC, and Chicago, IL.
Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

  • Execute the platform roadmap by translating strategy into actionable plans, backlog priorities, and measurable outcomes.
  • Lead a team of platform managers and engineers, providing coaching, direction, and clarity while actively participating in detailed design, problem-solving, and delivery.
  • Drive platform capability development, integrations, and enhancements that address user pain points, standardize workflows, and improve efficiency.
  • Oversee platform health, including uptime, reliability, performance, and technical debt, stepping into incident and root-cause analysis when needed.
  • Partner with engineering, product, operations, and business teams to capture requirements, refine use cases, and align on platform standards.
  • Improve operator and user experience by simplifying workflows, reducing friction, and ensuring capabilities are intuitive, consistent, and scalable.
  • Manage cross-team dependencies, integration lifecycles, and sequencing to support smooth, coordinated delivery.
  • Enforce platform governance standards, ensuring compliance with architecture patterns, security requirements, and lifecycle best practices.
  • Monitor adoption, usage patterns, and business outcomes; identify gaps, propose improvements, and iterate based on data and feedback.
  • Advance automation and AI-enabled enhancements that reduce manual effort, accelerate ticket resolution, and increase platform reliability.
  • Collaborate with vendors and partners, escalating issues, clarifying requirements, and ensuring commitments support platform needs.
  • Communicate progress, risks, decisions, and outcomes to senior leaders with clarity and confidence.
  • May be called upon to support critical escalations and must be available during urgent IT incidents as needed.

Requirements

  • Bachelor's degree or equivalent experience.
  • 10+ years in platform, product, or technical management roles; experience leading ServiceNow platform teams strongly preferred.
  • Demonstrated success delivering ServiceNow platform capabilities, integrations, and technical enhancements in complex enterprise environments.
  • Strong understanding of ServiceNow platform reliability, workflow design, automation, and integration patterns.
  • Proven ability to lead teams through ambiguity, resolve issues hands-on, and drive clear execution across multiple stakeholders.
  • Skilled in backlog management, agile delivery, problem-solving, and translating requirements into actionable technical outcomes.
  • Strong communication and stakeholder management across engineering, operations, and business teams.

Preferred Qualifications:
  • Experience with enterprise platforms supporting workflows, automation, or service operations.
  • Familiarity with observability tools, SLO/SLA management, and performance optimization.
  • Background applying AI/ML or automation capabilities to simplify workflows and improve operational efficiency.
  • Experience managing vendor relationships, integrations, or co-development efforts.

Salary Range: $151,200 - $226,800
Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

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