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What are the key skills and qualifications needed to thrive as a Direct Support Professional at Pinnacle Services, and why are they important?

To thrive as a Direct Support Professional at Pinnacle Services, you need a background in human services, a high school diploma or equivalent, and experience supporting individuals with disabilities or mental health needs. Familiarity with documentation systems, person-centered planning tools, and basic first aid or CPR certification is often required. Compassion, patience, effective communication, and problem-solving are crucial soft skills for building trust and supporting clients' daily living activities. These competencies ensure that clients receive respectful, individualized care that promotes independence and quality of life.

What are some common challenges faced by employees working at Pinnacle Services, and how does the company support staff in overcoming them?

Employees at Pinnacle Services, particularly those in direct care and case management roles, often encounter challenges such as managing complex client needs, balancing paperwork with client interaction, and adapting to shifting schedules. The company supports staff through ongoing training, regular supervision, and access to resources like peer support groups and professional development opportunities. Team meetings and collaborative case reviews also help employees share best practices and problem-solve together, fostering a supportive work environment.

What are Pinnacle Services?

Pinnacle Services is a company that provides a variety of support services for individuals with disabilities, mental health needs, or those requiring assistance to live independently. Their services often include in-home care, behavioral health programs, case management, and support for daily living activities. Pinnacle Services aims to enhance the quality of life for their clients by offering personalized care plans and assistance tailored to individual needs.

What is the difference between Pinnacle Services vs HVAC Technician?

AspectPinnacle ServicesHVAC Technician
CredentialsVaries by role, often includes certifications in specific servicesHVAC certification, EPA license
Work EnvironmentService calls, installations, maintenance in residential/commercial settingsInstalling, repairing, maintaining HVAC systems
Industry UsageBroad service provider in multiple sectorsSpecialized in heating, ventilation, air conditioning

Pinnacle Services is a versatile service provider offering various solutions, while an HVAC Technician specializes specifically in heating, ventilation, and air conditioning systems. Both roles may require certifications, but Pinnacle Services covers a broader range of services, whereas HVAC Technicians focus on climate control systems.

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Pinnacle Services jobs near you
Infographic showing various Pinnacle Services job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 8% As Needed, 1% Full Time, and 90% Part Time. Highlights an 100% Physical job distribution.
Case Manager Dakota County

Case Manager Dakota County

Pinnacle Services Incorporated

Minneapolis, MN

$49K - $51.60K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Description

Case Manager Dakota County

Looking for a career that is fast-paced and rewarding? Pinnacle Services is looking for friendly, self-starting professionals to join our Dakota County Case Management team! Come work for a company that values person-centered thinking and employee growth!   


Pinnacle Services is an innovative agency experiencing rapid growth in the Case Management department. Do you have you bachelor's in social work or related field? Are you licensed in Social Work or seeking your licensure in social work? Then this is a great opportunity for you! We offer a fun and highly collaborative work environment that centers on providing services of the highest quality to the people we serve. We work with a variety of lead agencies, and our consumers are located primarily in the six county metro areas. Who would be successful in this role? Someone who enjoys a variety from day to day and having a diverse array of clients. Case Managers have a lot of independence while managing their caseloads, therefore someone who would prefer group work to be self-led, consulting and collaborating with others, then returning to their independent tasks would succeed in this role. 


Description 

Job Responsibilities and Duties:

Case Managers at Pinnacle Services have the opportunity to work with persons served on CADI, DD, BI and/or AC/EW waivers. These persons served may have a developmental disability, serious and persistent mental illness, chemical dependency issues, a physical disability, or are aging.


The Case Manager is responsible for: 

  • Assessing the areas of the persons served life where assistance is needed.
  • Offering and coordinating resources for the persons served being supported.
  • Monitoring service delivery and working with providers to ensure the individual's needs are met.
  • Developing service plans. 
  • Attending regular in-person meetings with persons served and their interdisciplinary teams.
  • Maintaining and creating accurate Case Notes and Billable Units.
  • Staying up to date with case management systems, software, and DHS and County resources. 


Salary:

Non-LSW wage: $49,000/year salaried for 40hrs/week. 

LSW wage: $51,600/year salaried for 40hrs/week.



Company Perks:

  • Training Program
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short Term Disability
  • Voluntary Life Insurance
  • MN Paid Leave
  • Paid Time Off
  • 7 Paid Federal Holidays
  • 401K - Eligible to contribute the 1st quarter after 6 months of employment.
  • Flex-Time Benefit - available after the first 90 days.
  • Hybrid Work Schedule:  
  • Hybrid Work Schedule: Employees may qualify for a hybrid schedule (3 remote days and 2 in-office days per week) after completing required training, meeting performance and billable unit expectations. 
  • MSSA membership & paid CEUs
  • Licensing supervision
  • Professional Growth Opportunities
  • Team Atmosphere
  • Animal Friendly Corporate Office

Requirements

Required Qualifications

  • Be a graduate from an accredited four-year college with a major in social work, psychology, sociology, or a closely related field 

      or

  • Be a graduate from an accredited four-year college with a major in any field

      and

  • One year of full-time experience as a social worker/case manager/care coordinator in a public or private social service agency.

      or

  • One year of experience in education or treatment of persons served with developmental disabilities or related conditions

      or

  • At least one course focused on developmental disabilities is required. Candidates must provide an official college or university transcript to verify completion of this coursework.


  • Applicants must have a valid driver's license and acceptable driving record as determined by Pinnacle Services policy. Applicants must have a vehicle that is covered with current insurance.
  • Applicants must successfully clear local and/or stated background checks.


Preferred Qualifications: 

  • Possess a LSW or higher form of BOSW Licensure. 
  • DD Waiver Specific - Bilingual in Spanish.

Pinnacle Service Inc. Provides person centered services to people with intellectual, developmental, or behavioral disabilities in various settings. We provide top level services to the individuals we support through in-home care, assisted living, case management and other supportive programs. We have high standards and go above and beyond in our organization to set ourselves apart from the others.  

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