Pi Case Jobs (NOW HIRING)

Description

If you thrive in variety, leadership, and impact-driven work, this is YOUR role!

Step into a key position shaping smooth, high-performing clinic operations where your work truly matters-plus enjoy a strong benefits package as part of a growing, high-impact practice.

Job Summary: 

We are seeking an experienced and adaptable Clinic Office Manager, Quality Assurance (Floater) to support clinic operations across departments while ensuring quality standards are consistently maintained. This role will function as a floating manager, assisting with operational needs, resolving clinic issues, supporting Personal Injury (PI) cases and workflows, and conducting quality assurance audits for both clinical and front office teams. 

Job Duties and Responsibilities:

• Serves as a floating clinic manager to support multiple departments and assist with day-to-day operational issues.
• Address patient concerns, operational challenges, and staffing support needs as they arise.
• Conduct quality assurance audits on clinic workflows, processes, and staff performance.
• Assist leadership with maintaining accountability, compliance, and operational consistency across clinic locations.
• Ensure clinic staff are following established policies, procedures, and operational standards.
• Audit Medical Assistant (MA) workflows, documentation, patient flow, and adherence to clinic protocols.
• Evaluate front desk and reception operations to ensure efficiency, professionalism, and excellent patient service.
• Monitor and review phone calls for communication quality, scheduling accuracy, and customer service standards.
• Assist with Personal Injury (PI) case workflows, coordination, documentation oversight, and operational support as needed.
• Identify workflow gaps and implement process improvement recommendations.
• Provide coaching, feedback, and support to clinical and administrative staff based on audit findings.
• Own clinic quality assurance program across assigned locations
• Develop audit tools, scorecards, and reporting dashboards
• Prepare audit summaries, trend analyses, and executive reporting
• Present findings and recommendations to leadership
• Maintain documentation of audits, action plans, and improvement outcomes
• Investigate service failures and patient complaints
• Ability to provide on-site leadership support across multiple locations
• Other duties as assigned. 

Compensation and Benefits (YOU MATTER!): 

Salary: $72,000 - $85,000 annually + benefits!!!

We offer a comprehensive benefits package designed to support your health, financial wellness, and work-life balance, including:

• Medical, Dental, and Vision Insurance 
• 401(k) with Employer Match 
• Paid Time Off (PTO) + Sick Time 
• Ancillary benefits including Pet Insurance and Accidental & Critical Illness Coverage and MORE!

Requirements

Qualifications and Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are reflective of the knowledge, skill, and/or ability required.

• Previous experience in clinic management, healthcare operations, or quality assurance required.
• Strong knowledge of clinical and front office workflows.
• Experience working with Personal Injury (PI) cases or related processes preferred.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work independently and adapt in a fast-paced environment.
• Experience auditing workflows and monitoring staff performance preferred.
• Strong attention to detail and organizational skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

• Sit or stand for long periods at a time.
• Use hands and fingers in repetitive motions, daily.
• Ability to lift, push, pull up to 20 lbs. periodically.
• Travel regularly between assigned clinic locations based on business need
• Reliable transportation required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.