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Phone Chat Jobs in Indiana (NOW HIRING)

H&R Block

Tax Professional - Franchise Location

IN · On-site

Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email * Prepare complete and accurate tax returns * Generate business growth, increase client ...

Pearson

Associate, Customer Service

Indianapolis, IN · On-site

$13.75 - $19/hr

... via phone, chat, and email. SCHEDULE: 09:30 AM - 06:00 PM EST REQUIRED KNOWLEDGE AND EXPERIENCE Education and Experience: * 5 + years experience with customer service in a business environment

New

Marathon Health

Hardware Technician

Indianapolis, IN · On-site

$24 - $28/hr

Act as the initial point of contact for all hardware requests, assisting users via phone, chat, and ticketing system submissions. Ensure that all requests are promptly resolved, appropriately routed ...

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Showing results 21-40

All JobsPhone Chat JobsPhone Chat Jobs in Indiana

Phone Chat information

See Indiana salary details

$8

$15

$24

How much do phone chat jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for phone chat in Indiana is $15.23, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $16.49 per hour, depending on experience, location, and employer.

What is a phone chat job?

Phone chat jobs involve communicating with clients or customers over the phone to provide support, companionship, sales, or information. These roles can vary from customer service and technical support to chat line operators who engage in casual, friendly, or adult conversations. Phone chat workers typically work from home or call centers, using scripts or guidelines to guide their conversations. The main skills required include excellent verbal communication, patience, and the ability to handle a variety of topics or situations professionally.

What are the key skills and qualifications needed to thrive as a phone chat representative, and why are they important?

To thrive as a Phone Chat Representative, strong communication skills, fast and accurate typing abilities, and a high school diploma or equivalent are essential. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Outstanding problem-solving, patience, and active listening skills help representatives stand out in handling customer inquiries. These skills ensure efficient, accurate, and positive interactions that enhance customer satisfaction and loyalty.

What is the difference between Phone Chat vs Customer Service Representative?

AspectPhone ChatCustomer Service Representative
CredentialsMinimal; communication skills often prioritizedHigh school diploma or equivalent; sometimes additional training
Work EnvironmentRemote or call center; online chat platformsCall centers, retail, or office settings
Industry UsageCustomer support, tech support, salesRetail, telecom, banking, and more
Common Search/ComparisonYesYes

Phone Chat roles focus on online or remote communication via chat platforms, often requiring strong written communication skills. Customer Service Representatives typically handle inbound calls in various industries, requiring more extensive training and direct customer interaction. Both roles aim to assist customers but differ mainly in communication medium and work environment.

How do I become a phone chat agent?

To become a phone chat agent, you typically need good communication skills, a quiet work environment, and sometimes prior customer service experience. Many positions require a high school diploma or equivalent and may involve training on specific chat or communication tools. Some roles may also require a background check or certain technical skills.

What are popular job titles related to Phone Chat jobs in Indiana?

For Phone Chat jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Phone Chat jobs in Indiana look for?

The top searched job categories for Phone Chat jobs in Indiana are:

Phone Chat jobs near you
Infographic showing various Phone Chat job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 65% In-person, and 35% Remote job distribution, with an average salary of $31,683 per year, or $15.2 per hour.

Tax Professional - Franchise Location

Chesterton, IN • On-site

H&R Block
Accounting Services • 1 - 5K employees

5.6

Company rating: 5.6 out of 10

Based on 291 frontline employees who took The Breakroom Quiz

146th of 151 rated financial services

People enjoy working here

Recommended by students

Recommended by parents

Learn more about H&R Blockexternal

Full-time

Posted 11 days ago

Job description

About the Role
As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
Joining H&R Block1 as a seasonal, experienced Tax Professional means you'll serve clients with diverse tax needs with the support of an expert team, dedicated to providing you with advanced tax training you'll need to be successful.
Preferred Qualifications
  • Bachelor's degree in accounting or related field
  • CPA or Enrolled Agent certification
  • Experience completing complex returns (individual, trust, partnership)
  • 5+ years of experience in accounting, finance, bookkeeping or tax
  • Experience conducting virtual tax interviews
  • Experience with tax planning and audit support
  • Sales and/or marketing experience

1 - This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.
2 - Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
Required Qualifications
  • Conduct tax interviews with clients face to face and through virtual tools - video, phone, chat, email
  • Prepare complete and accurate tax returns
  • Generate business growth, increase client retention, and offer additional products and services
  • Provide clients with IRS support
    • All certification levels can provide tax notice services
    • Circular 230 associates can provide audit representation
  • Mentor and support teammates

Your Expertise:
  • Successful completion of the H&R Block Tax Knowledge Assessment2
  • Experience in accounting, finance, bookkeeping or tax
  • Experience completing individual returns
  • Experience working in a fast-paced environment
  • Comfort working with virtual tools - video, phone and chat
  • Ability to effectively communicate in person, via phone and in writing
  • Must complete continuing education requirement and meet all other IRS and applicable state requirements
  • High school diploma / equivalent or higher

Why work for us
The following information has been provided by the franchisee operating the franchise office that has posted this position and has not been endorsed or validated by H&R Block. All questions should be made directly to the franchisee.
H&R Block logo

About H&R Block

Sourced by ZipRecruiter

H&R Block's purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to have approximately 12,000 offices throughout the United States and around the world. We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it's how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it's all those things, and much more.

Industry

Accounting services, it services and finance and insurance

Company size

1,001 - 5,000 Employees

Headquarters location

Kansas City, MO, US

View All H&R Block Jobs

What H&R Block employees say

Pay

Benefits

Hours and flexibility

Workplace

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