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Clinical Solution Specialist (Patient Monitoring) - Grand Rapids, MI (Toledo, OH, MI, IN, KY)

In this role, you have the opportunity to impact the use, adoption and optimization of patient monitoring solutions at numerous Philips customer sites. As a Clinical Solutions Specialist with Philips Healthcare, no two days are the same. One day you may be delivering a custom-made educational program at a major teaching hospital, the next you could be supporting a go-live in a clinical unit when they first put their patients on the Philips monitors. You will customize the configurations of the Philips patient monitoring systems to support the clinical workflows in the customer's units and help optimize the use of new technologies. You are critical to the successful planning and implementation of significant improvement projects.

Your role:

• Serve as a clinical resource to patient monitoring customers in the Greater Grand Rapids, Michigan area and surrounding territory.

• Work closely with the Philips Field Service organization, sales, and project managers during multiple phases of the implementation and go-live processes.

• Understand customer's goals for their Philips solution; develop plans to support solution implementation and use from a clinical perspective.

• Manage the clinical aspects of an implementation including assessing workflows, creating education plans, determining custom configurations, supporting first customer use, encouraging ongoing adoption of change, and optimizing use of complex monitoring solutions.

• Assess customer's configuration requirements and education needs; plan and deliver equipment and application education.

• Focus on the clinical configuration and education needs of patient monitoring customers in various departments: critical care, emergency department, peri-operative units, telemetry, NICU/PICU, and general care.

• Understand clinical implications of technical implementations including networks and clinical informatics systems.

• Deliver clinical services to customers that are consultative, advanced, and focused on workflows and clinical optimization.

• Apply product and clinical knowledge to troubleshoot and solve problems.

• Support customers in the use and optimization of their systems.

• Establish and maintain strong working relationships with key internal partners and customers; enable the success of the implementation team.

• This role may also be required to clinically lead and plan foundation-level complexity projects.

You're the right fit if:

• You've acquired 4+ years of experience in critical care environments

• You have a Bachelor's Degree in Nursing or equivalent (RN); current nursing license

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.

• Your skills include:

• Clinical teaching/in-servicing experience

• Exceptional communication and presentation skills

• EMR's and networked clinical systems

• Flexibility and tolerance of ambiguity

• Project Management

• High comfort level with technology and informatics concepts

• Detail oriented and organized

• Able to drive an average of 1-4 hours daily

• Willingness to travel overnight 80% of the time

• Ability to be managed remotely

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

This is a Field Role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The salary range for this position in Michigan is $90,000.00 to $143,000.00.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

For this position, you must reside within commuting distance to Grand Rapids, Michigan.

#LI-PH1

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.