ZipRecruiter

Log In

1

Pfs Rep Jobs (NOW HIRING)

Banner Health

PFS Representative DME Collections

Phoenix, AZ · On-site +1

$16.25 - $17.75/hr

PFS HME & HIT Work Shift: Day Job Category: Revenue Cycle Innovation and highly trained staff ... The Patient Financial Services Representatives are a crucial part of revenue cycle involving ...

Tucson Medical Center

PFS Representative I

Tucson, AZ · On-site

$16.25 - $17.75/hr

... their representatives. • Ability to demonstrate familiarity of the components of a medical chart in order to supply appropriate chart documentation to various payers as required (Third Party ...

Banner Health

PFS Representative CBO Credits Team

Denver, CO · On-site +1

$17.75 - $19.25/hr

The Patient Financial Services Representatives are a crucial part of revenue cycle involving reducing AR and improving patient experience firsthand, post care. Working with the Insurance companies on ...

PFS Group

Remote Insurance Rep

Houston, TX · Remote

$53K - $67K/yr

The Insurance Representative at PFS Group, under the supervision of the Insurance Supervisor, manages insurance claims to ensure timely and accurate reimbursement. The role involves researching ...

PFS Group

Customer Service Representative

Houston, TX · On-site

$14 - $19.25/hr

At PFS Group, one of the nation's fastest-growing patient financial services companies, we help ... As a Customer Service Representative (CSR), you will play a key role in our call center by ...

next page

Showing results 1-20

People also search for

All JobsPfs Rep Jobs

Pfs Rep information

See salary details

$14

$18

$24

How much do pfs rep jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for pfs rep in the United States is $18.36, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Financial Services (PFS) Representative, and why are they important?

To thrive as a PFS Representative, you need a solid understanding of medical billing, insurance claims processing, and healthcare regulations, usually supported by a high school diploma or associate degree. Familiarity with billing software such as Epic, Cerner, or Meditech, as well as knowledge of ICD-10 and CPT coding systems, is typically required. Strong attention to detail, problem-solving abilities, and effective communication skills help you resolve patient inquiries and collaborate with healthcare teams. These skills ensure accurate financial processing, prompt reimbursement, and high levels of patient satisfaction in medical settings.

What are some common challenges faced by Patient Financial Services Representatives and how can they be managed?

Patient Financial Services (PFS) Representatives often encounter challenges such as handling complex insurance claims, addressing billing discrepancies, and communicating sensitive financial information to patients. Managing these challenges requires strong attention to detail, up-to-date knowledge of insurance policies, and excellent customer service skills. Building rapport with patients and collaborating closely with clinical and administrative staff can help resolve issues efficiently and ensure a positive patient experience.

What are PFS Reps?

PFS Reps, or Patient Financial Services Representatives, are professionals who handle the financial aspects of a patient's healthcare experience. They assist patients with billing inquiries, insurance claims, payment plans, and help ensure that medical bills are processed correctly. PFS Reps act as a liaison between patients, healthcare providers, and insurance companies to resolve any financial issues related to medical services. Their goal is to provide clear information and support to patients regarding their financial responsibilities and options.

What is the difference between Pfs Rep vs Insurance Sales Agent?

AspectPfs RepInsurance Sales Agent
Required CertificationsLicenses in financial products, securities, or investment advisingState insurance license for selling insurance policies
Work EnvironmentFinancial institutions, investment firms, or insurance companiesInsurance agencies, brokerages, or independent
Industry UsageFinancial services, investment advising, insuranceInsurance sales and policy advising

While both roles involve client interaction and financial product knowledge, Pfs Reps focus on investment and financial planning, often requiring securities licenses, whereas Insurance Sales Agents primarily sell insurance policies and need specific state insurance licenses. The roles overlap in client consultation but differ in product specialization and licensing requirements.

More about Pfs Rep jobs
What job categories do people searching Pfs Rep jobs look for? The top searched job categories for Pfs Rep jobs are:
Pfs Rep jobs near you
Infographic showing various Pfs Rep job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,182 per year, or $18.4 per hour.

Patient Financial Services Account Representative- Hybrid schedule

Lurie Children's Hospital of Chicago

Chicago, IL • Hybrid

$19.50 - $30.23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Location

680 Lake Shore Drive

Job Description

A Patient Financial Service (PFS) Account Representative works as the last stop on the Revenue Cycle of the hospital. Therefore he/she holds all upstream areas (from our registrars to our clinicians to our coding team) accountable if a breakdown were to occur, or if pertinent information needed for billing is missing. A PFS representative is oftentimes the liaison between the hospital and the payer and is ultimately responsible for the reimbursement that is owed. The success of a PFS representative directly impacts and correlates to the hospital's bottom line and allows Lurie Children's to fulfill our mission of serving children in need. Specifically, a PFS representative serves as the main contact for all patient/families, third parties, and related Lurie Children's departments, analyzing and resolving all billing, collection, and customer inquiry needs. Responsible for the timely and accurate resolution of hospital accounts and the collection of reimbursement to maintain hospital operations. Routinely uses the patient accounting system, electronic claims systems, office software, verbal and written skills to expedite resolution of claims and issues.

Hybrid Schedule: 3 days remote, 2 days on site
Hours: 7:30 AM - 4:00 PM (flexible)

Job Duties:

  • Create and submit all billing to Government entities, private insurance payers and families; consistent with Federal, State and insurance specific requirements.

  • Resolve all assigned claim edits generated by Epic, the clearinghouse or the payor. Develop strategy to reduce claim edits by collaborating with management and other departments.

  • Identifies Registration, Demographic and Insurance information problems makes all necessary updates. This includes eligibility verification and referral retrieval.

  • Resolve assigned denials and variances, accurately determining the root cause and collaborating to reduce the denial or variance.

  • Ensure that all claims issued timely and are received by the payers.

  • Process assigned inbound correspondence and telephone inquiries from patients and insurance carriers. Promptly responding in writing or verbally. This includes researching and processing of charge revisions, corrections, adjustments, discounts associated with disputes.

  • Process internal payment transfers between Hospital and Patient Billing, process refund requests for families, governmental and third-party payors.

  • Interacts with Health Information Management, Case Management on claim submission issues which can include obtaining the appropriate Medical Record, or validation of coding.

  • Other job functions as assigned.

Knowledge, Skills, and Abilities:

  • High school graduate required; BS, BA, or CHAA preferred.

  • Minimum 6 months experience in healthcare, hospital, clinics, or physician office environment preferred.

  • Knowledge of ICD-10 coding, medical terminology, third party billing and collections, and managed care requirements.

  • Excellent communication/listening skills.

  • Ability to make quick, accurate decisions on a daily basis.

  • Ability to handle stressful situations.

  • Proficient computer skills and aptitude, Microsoft Office mandatory, Advanced Excel preferred.

  • Substantial interpersonal skills sufficient to work effectively with pediatric patients, families, physicians, nursing, other allied health professionals, insurance professionals and administration.

  • Problem solving ability and able to handle multiple priorities.

  • Thorough knowledge of patient accounting, third party payer procedures, governmental regulations and managed care contracting to be effectively proactive in the billing and collection process, and to respond to inquiries on patient accounts in a customer satisfaction manner.

Education

High School Diploma/GED (Required)

Pay Range

$19.50-$30.23 Hourly

At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentivesfor select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the followinglink to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

  • Supplemental Life, AD&D and Disability

  • Critical Illness, Accident and Hospital Indemnity coverage

  • Tuition assistance

  • Student loan servicing and support

  • Adoption benefits

  • Backup Childcare and Eldercare

  • Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

  • Discount on services at Lurie Children's facilities

  • Discount purchasing program

There's a Place for You with Us

At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints - recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliatesare equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: peoplequestions@luriechildrens.org

Apply