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Pets Barn Jobs (NOW HIRING)

Holiday Barn

Customer Service Associate

Glen Allen, VA · On-site

$13.50 - $18.50/hr

Work with pets every day at our award-winning pet boarding, training, and daycare facility! Holiday Barn Pet Resorts is seeking a full-time Customer Service Associate for our Glen Allen location. As ...

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How much do pets barn jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for pets barn in the United States is $13.90, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $15.38 per hour, depending on experience, location, and employer.

What is a Pets Barn job?

A Pets Barn job typically involves working in a pet supply retail environment, assisting customers with pet care products, stocking shelves, and maintaining store cleanliness. Employees may also provide recommendations on pet nutrition and accessories. Some positions include cashiering, inventory management, or animal care, depending on the role.

What are the primary responsibilities of a Pets Barn retail associate on a typical day?

As a Pets Barn Retail Associate, your main responsibilities include assisting customers with product selections, operating the cash register, restocking shelves, and maintaining a clean, organized store environment. You may also help care for live animals in the store by feeding them and ensuring their enclosures are clean and comfortable. Teamwork is important, as associates often collaborate to manage busy periods and inventory tasks. This role involves regular interaction with customers and their pets, making strong communication and a helpful attitude critical to success.

What are the key skills and qualifications needed to thrive in the Pets Barn position, and why are they important?

To thrive as a Pets Barn Retail Associate, you need fundamental skills in customer service, cash handling, and basic animal care, typically supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and pet nutrition certifications can be beneficial. Strong communication, patience, and teamwork are key soft skills for providing excellent service to both customers and their pets. These skills ensure positive customer experiences, efficient store operations, and the well-being of the animals in your care.

What do I need to work in a Pets Barn?

To work at Pets Barn, applicants typically need to be at least 16 years old, have good customer service skills, and pass any required background checks. Some positions may require knowledge of pet care or retail experience, and a willingness to work flexible hours is often necessary.
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Pets Barn jobs near you
Infographic showing various Pets Barn job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $28,914 per year, or $13.9 per hour.

Customer Service Support Associate/Runner

Holiday Barn

Glen Allen, VA • On-site

$14 - $16/hr

Other

Re-posted 27 days ago

Job description

All communication will be via email. While we are excited to meet you, please keep our lobbies and phone lines clear for pet parents.
What do we do at Holiday Barn Pet Resorts? We get the opportunity, every day, to care for, play with, and be an integral part of the lives of thousands of Richmond's pets and their families. We also offer fun, energized playgroups for dogs to enjoy through our Doggie Day Care. Our Pet Grooming department is "paw-excellence" as we provide pets with nice sudsy baths, pedicures, stylish haircuts and anti-shedding treatments. Dogs who need some manners or are looking to get a higher education can receive the professional training services of our dog trainer. Equally important, all Pack members at Holiday Barn work together for a common set of company values and mission of "Creating Joy in the lives of pets and their families."
What is our Customer Experience Support/Runner position like at Holiday Barn? CE Support/Runners ensure that positive relationships are developed and maintained with our furry guests and their owners! Pack members must be able to stand for long periods of time, walk frequently, and demonstrate the ability to lift pets up to 30 lbs. We represent Holiday Barn through telephone conversations, face-to-face interactions, on tours, and even at pet related events. Members in Customer Experience Support/Runners are an intuitive part of our "pack" and work within our company's values and brand experience. Runners interact with customers and are one of the first friendly faces our guests see when they come into our lobby. Our Runners are an important part of the Customer Experience Pack. Our front desk associates rely on our Runners to keep the lobbies squeaky clean and guide our guests to and from their lodging areas.
Talents for a Customer Experience Support/Runner
  • A person who thrives on interacting with people and their pets
  • Experienced comfortability in handling pets of all shapes and sizes
  • Strong communication skills: ability to communicate with leaving and in-coming pack members, peers, and leadership
  • Ability to work independently on assigned tasks as well as accepts direction on given assignments
  • Shows consistent initiative to complete assignments in a timely manner
  • Improves guest's check in/out process by successfully organizing guest's belongings prior to departure
  • Assist Customer Experience Associates on giving tours to current and potential clients (pet owners)
  • Desire to further career at Holiday Barn Pet Resorts
PREFERRED REQUIREMENTS
  • This position is open for candidates with morning, afternoon, and weekend availability.
  • Basic pet industry knowledge - we don't expect you to know every breed, but some pet experience is beneficial.
  • Flexibility - we are a pet boarding business; candidates must be ready to work weekends and major holidays.
  • Strong communication skills.

This workplace is moderately and physically demanding. Candidates must have the ability to lift and push up to 50lbs, stand for extended periods, be able to bend, stoop, reach, and stretch, along with the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures. The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc.
Holiday Barn is a drug free workplace.
Holiday Barn is an equal opportunity employer.

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