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Personal Lines Account Assistant Jobs in Decatur, GA

J and B

Temporary Account Manager

Atlanta, GA

We are seeking a Temporary Account Manager to assist our Small Commercial team for approximately ... Previous Commercial Lines Account Manager experience * Computer literate including work experience ...

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All JobsPersonal Lines Account JobsPersonal Lines Account Assistant JobsPersonal Lines Account Assistant Jobs in Decatur, GA

Personal Lines Account Assistant information

See Decatur, GA salary details

$31.7K

$53.9K

$84.9K

How much do personal lines account assistant jobs pay per year?

As of Jul 19, 2026, the average yearly pay for personal lines account assistant in Decatur, GA is $53,944.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $59,600.00 per year, depending on experience, location, and employer.

Can I be a PA with no experience?

A Personal Lines Account Assistant role typically requires some knowledge of insurance policies and customer service skills, but prior experience is not always mandatory. Employers often provide on-the-job training to new hires, especially for entry-level positions. Having a basic understanding of insurance terminology and strong communication skills can improve your chances of starting in this role.

What is the role of an accounts assistant?

A Personal Lines Account Assistant supports insurance agents or brokers by handling administrative tasks such as processing policies, updating client information, and managing documentation. They often use insurance software and require good organizational skills to ensure accurate and efficient service for clients and underwriters.

What is the difference between Personal Lines Account Assistant vs Customer Service Representative?

AspectPersonal Lines Account AssistantCustomer Service Representative
CredentialsInsurance licenses, basic industry knowledgeCustomer service skills, sometimes insurance knowledge
Work EnvironmentInsurance agencies, brokeragesInsurance companies, call centers, retail
Employer & Industry UsageCommonly employed in insurance agencies handling personal lines policiesFound across various industries, including insurance, retail, and service sectors

The Personal Lines Account Assistant primarily supports insurance agencies by managing personal insurance policies, processing renewals, and assisting clients with policy details. In contrast, a Customer Service Representative handles a broader range of customer inquiries across multiple industries, focusing on service and support. While both roles require strong communication skills, the Personal Lines Account Assistant typically needs insurance-specific knowledge and licenses, making it more specialized within the insurance industry.

What is a personal lines assistant?

A personal lines account assistant supports insurance agents or companies by handling client accounts related to personal insurance policies such as auto, home, or renters insurance. They assist with policy processing, customer inquiries, and documentation, often using insurance software and maintaining accurate records. Strong communication skills and attention to detail are important for this role.

What jobs can a personal assistant do?

A personal lines account assistant typically handles tasks such as processing insurance policies, managing client accounts, providing customer service, and assisting with administrative duties. They may also prepare documentation, update records, and communicate with clients and insurance providers using specialized software. Strong organizational skills and knowledge of insurance products are important for this role.
What job categories do people searching Personal Lines Account Assistant jobs in Decatur, GA look for? The top searched job categories for Personal Lines Account Assistant jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Personal Lines Account Assistant jobs? Cities near Decatur, GA with the most Personal Lines Account Assistant job openings:
Personal Lines Account Assistant jobs near you
Account Associate- Commercial Insurance

Account Associate- Commercial Insurance

Insurance Office of America

Marietta, GA • On-site

Full-time

Medical, Retirement

Posted 12 days ago

Insurance Office Of America rating

8.9

Company rating: 8.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

44th of 281 rated insurance

Job description

Job Description:

Title: AccountAssociate- Commercial Lines

Work Mode: Remote with appropriate licensing (Southeastern US only) | Location/Supporting:Longwood, FL| Book Focus:Real Estate, Restaurants
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations


About the Role:Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs.Responsibilities includeresolving basic and routine administrativeand customer service issues.


Key Responsibilities:

  • Team Support:Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant.

  • Office Support:Assist with general office tasks and administration.

  • Policy Processing:Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders.

  • Task Management:Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.

  • Data Management:Maintain accurate and up-to-date data in agency systems.

  • Activity Monitoring:Ensure timely completion of tasks and activities.

  • Communication:Keep the account team informed of workload status and any issues.

  • Service Excellence:Provide proactive and responsive service.

  • Performance Monitoring:Ensure productivity and quality standards are met.

  • Promote Culture:Participate in team building and promote a positive work environment.

  • Continuous Improvement:Seek and adopt best practices.

  • Compliance:Stay updated on company policies and procedures.

  • Professional Development:Enhance technical skills and industry knowledge.

  • Relationship Building:Foster positive relationships with colleagues and leadership.

  • Champion IOA Values:Demonstrate integrity and leadership.


Ideal CandidateQualifications:

  • 2+ years ofindustry experience,OR5+ years ofrelatedexperiencein customer service

  • Thorough knowledge of insurance brokerage and client needs

  • Required active licensing

  • Strong analytical, problem-solving, and decision-making skills

  • Exceptional customer service,communications.multitasking, and organizational skills

  • Proficiency in MS Office (Outlook, Word, Excel)

  • High School Diploma (or equivalent)


What We Offer:

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment

  • Supportive teammates and a rewarding work environment


Whatto Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is 45-65K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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