All positions are remote capable, so we can work with anyone anywhere, except Space, but that ... Develops monitoring and automation tools for system health and deployment. * Edits and reviews ...
All positions are remote capable, so we can work with anyone anywhere, except Space, but that ... Develops monitoring and automation tools for system health and deployment. * Edits and reviews ...
Senior Front End Application Developer - Javascript / React / Angular
Lehi, UT · On-site +1
$108K - $141K/yr
All positions are remote capable, so we can work with anyone anywhere, except Space, but that ... Develops monitoring and automation tools for system health and deployment. * Edits and reviews ...
Senior Front End Application Developer - Javascript / React / Angular
Lehi, UT · On-site +1
$108K - $141K/yr
All positions are remote capable, so we can work with anyone anywhere, except Space, but that ... Develops monitoring and automation tools for system health and deployment. * Edits and reviews ...
Permanent Remote Call Monitoring information
What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?
| Aspect | Permanent Remote Call Monitoring | Remote Customer Service Representative |
|---|---|---|
| Credentials | Typically requires call monitoring or quality assurance certifications | Usually requires customer service or communication skills, sometimes certifications in specific industries |
| Work Environment | Remote, focused on monitoring and evaluating calls | Remote, focused on assisting customers via calls or chat |
| Employer & Industry | Call centers, quality assurance firms, customer service departments | Customer service, retail, tech support across various industries |
Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.
What is a Permanent Remote Call Monitoring job?
A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.
What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?
Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.
What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?
To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are the most commonly searched types of Remote Call Monitoring jobs in Utah? The most popular types of Remote Call Monitoring jobs in Utah are:
What are popular job titles related to Permanent Remote Call Monitoring jobs in Utah? For Permanent Remote Call Monitoring jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Utah look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Utah are:
What cities in Utah are hiring for Permanent Remote Call Monitoring jobs? Cities in Utah with the most Permanent Remote Call Monitoring job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 29 days ago
Job description
Company Description
Ask Yourself
- Ready to change the world for the better?
- Ready to make an impact that others will feel and appreciate?
- Are you ready to change how we engage our daily work life?
- Ready for you new gig, and maybe a new place to call home?
- Ready to bring fresh ideas to an ever-evolving world?
Then keep reading and get ready to rock with us!
Xenetix is a parent company to a new startup based in beautiful Salt Lake City Utah. We have been developing amazing Human Resource Management software and we are ready to rock the world and launch. All positions are remote capable, so we can work with anyone anywhere, except Space, but that's coming (joke). Oh yeah, and full-time with pretty awesome benefits, that's important.
If you are wondering if you are skilled enough; confidence is key so send in your resume/portfolio/whatever and let us look at what you can do, even if you have less than the requested experience. We believe in human potential, and we believe in you.
Job Description
- Front End development in HTML, CSS, REACT.
- Back End development in DJANGO, PYTHON.
- Work directly with leadership in vision and product evolution.
- Continue to architect and improve our front-end frameworks and back-end platforms.
- Required to create or choose an approach or procedure from a variety of complex options for addressing a work task.
- Works independently to develop, configure, code and test programs.
- Presents all work in design review and code review sessions to team members and must be able to explain and support decisions made and actions taken.
- Interfaces with business analysts, project managers and clients to clarify requirements.
- Assists other team members with their assignments as required.
- Tests own work and contributes to the development of test plans.
- Prepares documentation that describes installation and operating procedures, including application user guides, with limited guidance.
- Evaluates and plans software designs, test results and technical manuals.
- Evaluates and plans system designs, test results and runbooks.
- Review's literature, patents, and current practices relevant to the solution of assigned projects.
- Develops and codes new software, web applications and supports new applications under development and the customization of current applications.
- Supports existing applications and new applications under development.
- Develops monitoring and automation tools for system health and deployment.
- Edits and reviews technical requirements documentation.
- Works within Quality Assurance standards to determine if applications fit specification and technical requirements.
- Displays knowledge of software engineering methodologies, concepts, and skills.
- Analyzes and determines integration needs.
- Displays in-depth knowledge of, and ability to apply, project management skills.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Off hour deployments and maintenance outside normal working hours.
- Other duties and responsibilities as assigned or required based on the role and the teams needs.
- Project Management of multiple application modules and their respective development.
- Engineering and Deployment of application Infrastructure improvements.
- Deliver patching and system performance enhancements to new, under development, and existing applications.
- Engineering and Deployment of web application infrastructure improvements.
- Deliver patching and system performance enhancements to new, under development, and existing applications.
Qualifications
Requirements:
- 2 Years of Experience in REACT or JAVASCRIPT frameworks.
- OR 2 Years of Experience in the Django Framework and working with multi-tenancy and detailed security frameworks and PYTHON.
- Displays knowledge of, and ability to apply, process design and redesign skills.
- Experience in commercial software development lifecycle practices.
- Experience with Testing, Validation, and Revision Management.
- Experience with various web development tools and IDE environments.
- Excellent organizational and communication skills are required.
- Excellent decision-making and critical-thinking skills.
- Must be an energetic and highly motivated self-starter.
- Must have the ability to multi-task.
- Must have excellent oral and written communication skills.
- Ability to work in a fast-paced and quickly changing environment
Preferences:
- Experience in DevOps with Linux, NGINX, PostgreSQL, and Containerization.
- Experience in a modern frontend framework such as Angular, React, Vue.js.
- Experience in managing Scrum or Agile using Jira.
- Experience interfacing with web services such as REST, SOA, XML.
- Experience with multi-tenant security models and authentication.
- Experience with shell scripting.
- Experience with Transactional SQL Methodologies
- Experience working with WebSocket Asynchronous and HTTP request and response headers.
- Strong software integration experience.
- Having worked in a highly motivated, fast-paced, critical development role.
- Ability to learn and support new technologies and train others.
Additional Information
Benefits and Compensation
- Salary based on education, capability, and experience
- Flexible Work Schedule and Remote Work Friendly
- Comprehensive Health Insurance
- Prescription Coverage
- Dental Coverage
- Vision Coverage
- Short-Term Disability
- 401K Retirement Plan
- Paid Time Off
- Paid Training
- Paid Certification Testing
All your information will be kept confidential according to EEO guidelines.