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Permanent Remote Call Monitoring Jobs in Utah (NOW HIRING)

Extra Space

Call Center Sales Team Lead

Midvale, UT · On-site +1

This position may be "Remote" 5 days At-Home if you have been employed with the NSC for a minimum ... Measures and monitors agent performance through data and observation. Leads team with a positive ...

Graymont Limited

Remote Operations Engineer

Sandy, UT · On-site +1

$66K - $89K/yr

United States - UT - Sandy Remote Operations Engineer Full-Time, Permanent Sandy, UT (In-person ... The ROC is staffed with Remote Operations Engineers who remotely operate and monitor multiple plant ...

Powdr

Staff Accountant

Park City, UT · On-site +1

$57K - $75K/yr

Weare not able tooffer a permanent 100% remote option. POWDR is an adventure lifestyle company that ... Monitor and analyze financial performance,identifyvariances,and provide recommendations. * Answer ...

GMRE

Program Manager

South Ogden, UT · On-site +1

This position is on-site or hybrid, remote work NOT available for this position. ROLES AND ... Manage all phases of program life cycles including initiation, planning, execution, monitoring, and ...

1-800 Contacts

Optician

Draper, UT · On-site +1

$17 - $24/hr

... Contacts call center app to support timely, accurate order fulfillment. * Monitor inventory ... United States Remote Hourly Range $17-$24 USD

Aman

Leisure Sales Manager - Amangiri

Canyon Point, UT · Remote

This is a remote position based in Miami, Florida , supporting Amangiri in Canyon Point, Utah. The ... Monitor account performance and develop strategies to exceed sales targets. Collaborate with ...

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Permanent Remote Call Monitoring information

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are the most commonly searched types of Remote Call Monitoring jobs in Utah? The most popular types of Remote Call Monitoring jobs in Utah are:
What are popular job titles related to Permanent Remote Call Monitoring jobs in Utah? For Permanent Remote Call Monitoring jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Utah look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Utah are:
What cities in Utah are hiring for Permanent Remote Call Monitoring jobs? Cities in Utah with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Utah as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Sales Team Lead

Extra Space

Midvale, UT • On-site, Remote

Full-time

Posted 3 days ago

New

Job description

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company's success. Come join us and find out why so many of our employees recommend us as a great place to work.

This position may be "Remote" 5 days At-Home if you have been employed with the NSC for a minimum of 12+ months and have mentor experience.

Internal Field applicants must have a minimum of 2 years experience as a DTL.

External Applicants may transition to remote work after a successful completion of the probationary period.

This position is specific to a Mon-Fri / 10:30 AM-7:00 PM (MST) schedule.

______________________________________________________________________________

Job Summary

Manages a team of dynamic inbound sales agents in a hybrid work environment. Measures and monitors agent performance through data and observation. Leads team with a positive coach mentality in order to build the knowledge, skill and confidence of each individual team member. Drives sales conversion by focusing on productivity, quality and customer experience. Performs day-to-day call center team management functions, while focusing on building an engaged workforce.

Primary Responsibilities

  • Manages a sales team of both in-office and remote agents to meet target department KPIs.

  • Builds a high performing sales team by establishing a culture that maximizes every customer interaction.

  • Takes an active role in the development of each team member by providing daily coaching, setting goals and providing the necessary follow up.

  • Conducts virtual team meetings that drive teamwork and collaboration.

  • Analyzes team metrics to identify trends and gaps in performance.

  • Monitors agent interactions with customers to ensure a high level of customer satisfaction.

  • Monitors team's efficiency to ensure service level goals are met.

  • Holds employees accountable to performance standards and sales expectations.

  • Partners with the Workforce Optimization team for scheduling needs.

  • Assists with the Agent Development Program by identifying and nourishing our top talent.

  • Assists with new hire interviews and training to ensure adequate staffing and agent development.

  • Actively involved in creating an employee engaging environment.

  • Works as a member/leader of special or ongoing projects.

  • Assists with the oversight and supervision of the call center's day-to-day operation.

  • Handles escalated calls in a professional, courteous manner.

  • Resolves personnel issues and escalates to proper administration as needed.

  • Evaluates and recommends methods for improvement of practices

Job Specifications

  • Good knowledge of call center operating procedures.

  • Strong interpersonal and communication skills.

  • Leader of people with ability to coach and cultivate a successful team.

  • Excellent verbal and written communication.

  • Ability to manage more than project at a time.

  • Quick learner and ability to adapt to change.

  • Strong focus on sales and customer service and experience.

  • Manages and approves NSC payroll for their team

Education and Experience

  • Bachelor's degree in business administration, management, or marketing preferred.

  • Two years of supervisory / leadership experience.

  • Three years or more within a sales role.

  • Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Outlook.

If you are a current Extra Space employee, please apply through Jobs Hubin Workday.

We are anequal opportunityemployer andvalue diversityat our company. Wedo not discriminateon the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applications Deadline: Applications will be accepted until the position is filled.

Apply