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Remote Contact Center Jobs in Utah (NOW HIRING)

Veteran Jobs - 2023 Mar 01 - Veterans Resources

$17/hr

This role requires at least 3 years of customer service or contact center experience. This job post ... The position is fully remote. Background check required. Rotational shifts (Performance based 8 ...

ACD Connect

Remote Call Center Agent

Farmington, UT · Remote

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to ... You will be a member of the primary contact will be responsible for assisting callers in completing ...

ACD Connect

Remote Call Center Agent

Farmington, UT · On-site +1

$10/hr

ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to ... You will be a member of the primary contact will be responsible for assisting callers in completing ...

1-800 Contacts

General Call Center Positions

Draper, UT · On-site +1

$12 - $15/hr

This isn't your average call center job; it's a career where you can thrive, grow, and be part of a ... Please contact us to request accommodation. #LI-Remote *For remote hourly applicants to be ...

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How much do remote contact center jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote contact center in Utah is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $17.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote contact center representative?

To thrive as a Remote Contact Center Representative, you need excellent verbal and written communication skills, strong problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and telephony platforms is commonly required. Outstanding active listening, patience, and self-motivation are important soft skills for delivering exceptional customer service in a remote environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and high performance without in-person supervision.

What is a remote contact center?

A Remote Contact Center is a customer service operation where agents work from locations outside of a traditional office setting, typically from their homes or other remote environments. These centers use cloud-based technology and digital communication tools to handle customer inquiries, complaints, and support requests through phone, email, chat, or social media. Remote Contact Centers offer flexibility for employees and can provide businesses with access to a broader talent pool, often resulting in cost savings and improved customer service coverage. They require strong communication skills, reliable internet access, and the ability to work independently.

What are some common challenges faced by remote contact center agents, and how can they be addressed?

Remote contact center agents often encounter challenges such as maintaining effective communication with team members, managing distractions at home, and staying motivated without in-person supervision. To address these, companies typically provide robust virtual communication tools, establish clear performance metrics, and offer regular check-ins with supervisors. Agents can also benefit from setting up a dedicated workspace and following a structured daily routine to maximize productivity and job satisfaction.
What are the most commonly searched types of Contact Center jobs in Utah? The most popular types of Contact Center jobs in Utah are:
What are popular job titles related to Remote Contact Center jobs in Utah? For Remote Contact Center jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center jobs in Utah look for? The top searched job categories for Remote Contact Center jobs in Utah are:
What cities in Utah are hiring for Remote Contact Center jobs? Cities in Utah with the most Remote Contact Center job openings:
Remote Contact Center jobs near you
Infographic showing various Remote Contact Center job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 23% Part Time, 1% Temporary, and 13% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $32,318 per year, or $15.5 per hour.

Member Service Representative (Contact Center)

America First Credit Union

Roy, UT • On-site, Remote

$16 - $18/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

America First Credit Union rating

8.1

Company rating: 8.1 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

58th of 150 rated financial services

Job description

Schedule
Mon - Sat Flex
Overview
Pay Rate: $16.00 to $18.00 per hour
Full-Time
In-person training in Roy, Utah (30-90 days); Remote work AFTER training
Hours of Operation:
Mon-Fri: 8:00am-7:00pm
Sat: 8:00am-6:00pm
Must be able to to work:
  • 2 closing shifts a week (possibly until after 7 depending on call volume)
  • 1 Saturday per 2 week period
  • One additional late night a month (on Friday)

Remote Work:
This position does offer a work at home option AFTER the completion of a 90 day in-person training. The in-person training takes place at our service center in Roy, Utah.
Remote options are currently only available for those who can complete the 90 day in-person training and then reside in one of the following states: Utah, Idaho, Nevada, New Mexico, or Arizona.
Overview:
This position requires excellent public relation and communication skills, a high level of professionalism, and a full understanding of America First products and services. Employees must maintain member satisfaction ratings through our net promoter scores, and display integrity based on criteria established by both department and credit union management. Employees are expected to meet and exceed sales goal expectations by evaluating each member interaction for sales and educational opportunities. This position requires adaptability as employees are required to keep up to date on compliance policies to ensure all transactions are completed within regulatory guidelines.
Responsibilities
1. Assumes responsibility for the effective and professional performance of member service functions.
a. Receives member telephone questions and concerns in a professional manner. Researches and resolves concerns promptly and professionally.
b. Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc.
c. Provides courtesy rebates requested by Branches or members, within limits.
2. Assumes responsibility for establishing and maintaining effective, professional business relations with members.
a. Receives member calls, questions, and complaints. Resolves member requests and questions promptly and courteously.
b. Keeps members informed of Credit Union services and policies.
c. Maintains and projects the Credit Union's quality reputation.
3. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management.
a. Assists area personnel as needed.
b. Communicates with area personnel and Management regarding activities and significant problems.
c. Completes required stats and records accurately and promptly.
d. Attends and participates in meetings as required.
4. Assumes responsibility for related duties as required or assigned.
a. Actively and professionally cross-sells Credit Union products and services.
b. Keeps work area clean and well-maintained.
c. Assists area personnel as necessary.
#IND21
Qualifications
Training/Education/Certification:
  • High school graduate or equivalent.

Required Knowledge:
  • Thorough knowledge of member services and products.
  • Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications.

Experience Required:
  • 1-3 years experience in a full service financial institution (preferred).

Skills/Abilities:
  • Excellent communication and public relations skills.
  • Professional appearance, dress, and attitude.
  • Strong problem solving skills.
  • Ability to operate related business equipment including 10-key, telephone, and computer.
  • Solid math and bookkeeping abilities.

What America First Credit Union employees say

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