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Performance Director Jobs in Michigan (NOW HIRING)

Performance Seats

Trim Engineer

Clinton Township, MI · On-site

This individual will also help plan, design, and direct Performance Seats engineering trim programs. Essential Duties and Responsibilities Responsible for product /program execution of engineering ...

SER Metro-Detroit

Data Performance Manager

Detroit, MI · On-site

Data Performance Manager DIVISION: Adult & Youth Services DEPARTMENT: Data Management LOCATION ... Prepares communication for review and dissemination to executive management, directors, and program ...

SER Metro-Detroit

Data Performance Manager

Detroit, MI · On-site

Data Performance Manager DIVISION: Adult & Youth Services DEPARTMENT: Data Management LOCATION ... Prepares communication for review and dissemination to executive management, directors, and program ...

KFC

Director

Lanse, MI · On-site

The major areas the Human Resources Director manages can include: * recruiting and staffing; * organizational departmental planning; * performance management and improvement systems; * organization ...

Chick-fil-A

Director

Belleville, MI

$25/hr

Performance bonuses quarterly and annually * Significant 1-on-1 development time with the Owner ... Director Responsibilities: * Operational & Team Leadership: Lead diverse teams across all dayparts ...

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Performance Director information

See Michigan salary details

$51.9K

$104K

$143.8K

How much do performance director jobs pay per year?

As of Aug 15, 2026, the average yearly pay for performance director in Michigan is $104,001.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $128,600.00 per year, depending on experience, location, and employer.

What is a performance director?

A Performance Director is a senior professional responsible for overseeing and optimizing the performance of teams, departments, or athletes, depending on the industry. In business, they focus on implementing strategies to improve operational efficiency and achieve organizational goals. In sports and entertainment, a Performance Director develops training programs, manages staff, and ensures peak performance. They often work closely with coaches, managers, and executives to set targets and monitor progress. Their role is crucial in driving continuous improvement and achieving high standards of performance.

What is the difference between Performance Director vs Performance Manager?

AspectPerformance DirectorPerformance Manager
ResponsibilitiesOversees overall performance strategies, sets long-term goals, and aligns performance initiatives with company objectives.Manages day-to-day performance activities, monitors team performance, and implements performance improvement plans.
Required CredentialsTypically requires a bachelor's degree in business, HR, or related field; often a master's degree or certifications like SHRM-SCP.Usually requires a bachelor's degree in HR, business, or related area; certifications like PHR or SHRM-CP are common.
Work EnvironmentStrategic, leadership-focused, often in executive settings or HR departments.Operational, team-focused, working closely with employees and managers.

The Performance Director focuses on strategic performance initiatives and long-term goals, while the Performance Manager handles daily performance management and team development. Both roles require related credentials and work within HR or organizational settings, but differ in scope and focus.

What are some common challenges a performance director faces when aligning cross-functional teams to achieve business objectives?

A Performance Director often encounters the challenge of unifying diverse teams—such as marketing, sales, and operations—under a shared vision for performance improvement. Balancing differing priorities, overcoming communication gaps, and ensuring data-driven accountability across departments require strong leadership and strategic planning. Success in this role relies on fostering collaboration, setting clear performance metrics, and effectively communicating expectations to keep everyone focused on company goals.

What are the key skills and qualifications needed to thrive as a performance director?

To excel as a Performance Director, you need expertise in performance management, data analysis, and strategic planning, often supported by a degree in business, marketing, or a related field. Familiarity with analytics platforms (such as Google Analytics), project management tools, and relevant certifications like PMP or digital marketing credentials is highly valuable. Strong leadership, communication, and problem-solving abilities help you motivate teams and drive organizational success. These skills are crucial for optimizing performance outcomes, aligning teams with business goals, and achieving measurable results.

What are the most commonly searched types of Performance jobs in Michigan?

The most popular types of Performance jobs in Michigan are:

What are popular job titles related to Performance Director jobs in Michigan?

For Performance Director jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Performance Director jobs in Michigan look for?

The top searched job categories for Performance Director jobs in Michigan are:

What cities in Michigan are hiring for Performance Director jobs?

Cities in Michigan with the most Performance Director job openings:

Performance Director jobs near you
Infographic showing various Performance Director job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $104,001 per year, or $50 per hour.

Senior Director of Guest Experience

Detroit Zoological Society

Royal Oak, MI • On-site

Full-time

Posted 15 days ago

Job description

Senior Director of Guest Experience
General Description
The Detroit Zoological Society (DZS) creates meaningful connections between people, animals and the natural world so all can thrive. The Senior Director of Guest Experience provides strategic leadership and operational direction for the organization's guest experience functions. This role develops and executes strategies that enhance the visitor journey while directing the day-to-day business operations required to deliver exceptional, inclusive and mission-driven experiences across Detroit Zoological Society properties.
Reporting to the Chief Experience Officer, the Senior Director leads Guest Relations, Membership, Guest Experience Attractions and Utility, Events and other assigned functions. The position is accountable for on-ground guest experience, wayfinding strategy and visitor placement, accessibility, operational readiness, guest insights, team performance, budgets and measurable business results. The Senior Director works in close partnership with Marketing & Communications and other divisions to ensure the experience delivered reflects the organization's brand promise, mission and strategic priorities.
Principal Duties and Responsibilities
  • Provide functional strategic leadership and operational direction for Guest Relations, Membership, Guest Experience Attractions and Utility, Events and other assigned guest-facing functions.
  • Lead the overall guest journey across DZS properties, including admissions, parking, guest relations, membership services, group sales, rides and attractions, limited-engagement experiences, events, amenities and accessibility.
  • Develop and advance the overall guest experience strategy to support organizational priorities, mission delivery, service excellence and operational performance.
  • Direct the strategy and business performance of admissions, membership, group sales and events, ensuring operational readiness, strong guest experiences and responsible revenue growth. Lead the organization's on-ground guest insight strategy, integrating guest feedback, service data, market intelligence and industry best practices to identify opportunities, guide action plans and measure improvement.
  • Collaborate with Marketing & Communications to integrate on-ground insights with CRM, digital, web, market research and other audience data to strengthen organizational decision-making.
  • Provide leadership for wayfinding and on-site visitor communications, partnering with Marketing & Communications on brand and visual standards and with Facilities and other departments to ensure organizational alignment and effective execution.
  • Establish and advance service, accessibility and inclusion standards that support consistent, welcoming and responsive experiences for all guests.
  • Co-lead experience innovation with Marketing & Communications by identifying and evaluating new experiences, services, attractions and operational approaches that advance the mission and support earned revenue.
  • Champion the guest perspective across the organization, building strong cross-functional relationships and ensuring experience considerations are incorporated into planning and decision-making.
  • Establish and monitor key performance indicators, service standards, financial targets and operational measures to strengthen accountability and guide departmental performance.
  • Develop and manage departmental operating and capital budgets, staffing plans, vendor relationships and resources to ensure responsible stewardship and effective execution.
  • Recruit, mentor and develop a high-performing team, strengthening strategic leadership, operational excellence, collaboration and succession capacity across assigned departments.
  • Ensure departmental readiness for seasonal demand, special events, service disruptions and evolving guest and organizational needs.
  • Provide strategic recommendations and performance updates to the Chief Experience Officer and other organizational leaders.
  • Perform other related duties as assigned.

Qualifications
Education and Experience
  • Bachelor's degree in hospitality, tourism management, business, nonprofit management, marketing, communications or a related field required.
  • Minimum eight (8) years of progressive leadership experience in hospitality, visitor attractions, cultural institutions, guest experience or a related field.
  • Minimum three (3) years of senior department leadership experience with responsibility for people, budgets and business operations.
  • Demonstrated success leading operational execution within a complex, high-volume environment.
  • Proven experience developing strategy, leading cross-functional initiatives and delivering measurable organizational results.
  • Demonstrated success managing projects, organizational change and continuous improvement initiatives.

Knowledge, Skills, and Abilities
  • Strong knowledge of hospitality, guest experience, visitor journey design, accessibility, service recovery and operational readiness.
  • Ability to balance strategic leadership with direct oversight of day-to-day business operations.
  • Strong financial, analytical and project management skills with the ability to prioritize resources and achieve organizational objectives.
  • Ability to interpret guest feedback, operational data and on-ground insights to identify opportunities and implement improvements.
  • Exceptional leadership, communication and relationship-building skills with the ability to influence, coach and develop high-performing teams.
  • Ability to collaborate effectively across departments while managing multiple priorities, projects and external partners.
  • Excellent judgment, problem-solving, decision-making and organizational skills with strong attention to detail.
  • Proficiency with Microsoft Office Suite and relevant guest experience, ticketing, survey and operational technologies.

Working Conditions
The regular work schedule requires flexibility, which could include weekend and evening responsibilities. The work environment is generally comfortable, and much work is inside in an office environment, but may require work outdoors with exposure to seasonal weather conditions for special events, tours, and openings. The position may require occasional travel to other locations and will be exposed to computer monitors, as well as the output from heating and cooling systems and fluorescent lighting.
Physical Requirements
This position may require the individual to sit for long periods and perform physical effort on a daily basis such as walking, bending, stooping and standing for an extended period. This role must also be able to use the telephone and computer and must be able to lift and move 20 pounds. The individual must have the ability to perform the essential functions of the job satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of the job.
Just as we value and celebrate biodiversity, the DZS celebrates the diversity of our human community. We are committed to ensuring that our programs and facilities are fully accessible to create a welcoming and inclusive workplace for all.

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