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JOB SUMMARY
Under general supervision of the Ambulatory Patient Care Manager, and guided by the policies and procedures of UCSF Medical Center, Ambulatory Services, and the Department of Pediatric Surgical Specialties, the Medical Assistant III assists in the delivery of care to patients in Pediatric Specialties ambulatory group practices at Mission Bay. Work includes performing and assisting with a variety of clinical procedures, reviewing patient's medications and communicating health care maintenance reminders to assure positive care outcomes. S/he will perform assigned patient care and laboratory procedures in support of the specialty care services provided to patients within the practices. S/he is required to learn, have flexibility in working at all UCSF sites, assist in any of the departments that fall under the purview of Pediatric Surgical Specialties, and flexibility in floating to Pediatric Medical Specialties when census and staffing allows. As a per diem, Medical Assistant must be available for a minimum of 4 shifts per month.

• Acts within the scope of practice of a medical assistant by carrying out other clinical and administrative functions as directed by the Administration of the Department to maintain the efficient organization and operation of any of the Clinical Services,
• Performs procedures requiring medical terminology and some knowledge of anatomy and physiology.
• Participates in and supports Performance Improvement activities, including all True North Pillars
• The medical assistant is responsible for the efficient organization and operation of all technical functions of a specific, assigned practice within the Department of Pediatric Specialties and has responsibility for:
• Monitoring the clinical areas of the practice for patient and staff safety
• Provides clinical care to patients and provides a safe physical environment for patients and staff.
• Cleaning and maintaining of equipment used by the practice and preparing instruments for sterilization.
• Stocking and ordering of supplies used by the practice.
• Maintaining an orderly and professional appearance in the clinic areas used by the practice.
• Required to adhere to the Telephone and House Standards as adopted by the Medical Center
• Required to adhere to the Living Pride Standards
• Other duties as assigned

REPORTING RELATIONSHIPS
Reports to the Ambulatory Patient Care Manager I. This position has no supervisory role.
Responsibilities
DUTIES & ESSENTIAL JOB FUNCTIONS
of time
Essential Function (Yes/No)
Key Responsibilities
(To be completed by Supervisor)
50
Yes
Performs routine clinical functions, including but not limited to vital signs, height, weight, pain screening, chief complaint, reviews allergies and medication list, rooming of the patient.
10
Yes
Basic procedure setup (i.e., biopsy, etc.)
2
Yes
Assists with handling instruments during procedures, post-procedural handling of instruments and preparation for sterile processing.
2
Yes
Transfers instruments for high level disinfection or to be transferred to SPD.
10
Yes
Works with interpreting services to facilitate interpreter participation for medical appointments. Documents the use of interpreter as appropriate.
5
Yes
Supply ordering, inventory, and stocking
2
Yes
Obtains specimens and performs POCT (Point of Care Testing) Waived testing including QA/QC.
2
Yes
Relays telephone messages via a telephone encounter to providers
2
Yes
Pends orders for refilling medications to be activated by the provider
5
Yes
Communication: Demonstrates courtesy, common sense and follow through in all telephone communications, maintaining the Telephone Standards as established by the Medical Center Staff. Ensures a professional and helpful working environment by upholding the House Standards as adopted by the Medical Center staff. Shares pertinent information and observations with other health team members. Identifies and communicates problems to the nursing staff or appropriate supervisor. Offers suggestions for change or improvement in clinic/practice operations. Participates in staff meetings and in-services.
5
Yes
Maintains mandatory logs (i.e., temperature logs, POCT Logs, Crash Cart, Emergency Kit, etc.)
5
Yes
Other duties as assigned within scope of practice
100%
LIVING PRIDE STANDARDS
Service Excellence

• Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
• Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
• Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
• Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
• Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
• Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

• Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
• Picks up and disposes of any litter found throughout entire facility.
• Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
• Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
• Protects the physical environment and equipment from damage and theft.

OTHER FUNCTIONS AND RESPONSIBILITIES
Please list:

• Completes other administrative assignments as directed by the assigned Provider or department administration within department specific guidelines.
• Keeps current on new research, clinical technologies, and software upgrades.
• Contributes to planning and development of the assigned practice.
• Abstracts Medical Records
• Proficient with Cadence Scheduling and APEX (EPIC) Electronic Health Records
• Cross-train in Registration and Scheduling in Cadence (EPIC)

Qualifications
REQUIRED QUALIFICATIONS
Please list:

• This position requires flexibility to orient and work at all UCSF Medical Center locations.
• Willingness to float between various specialties within Pediatric Specialties, including floating to Pediatric Medical Specialties and various satellite clinics when needed
• Certification from an approved Medical Assistant program; or equivalent combination of training and experience
• Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient's age.
• The ability to work with intermittent standing and sitting for 8-10 hours/day.
• Good communication and organizational skills, professionalism, and motivation.
• Knowledge and abilities essential to the successful performance of the duties assigned to this position.
• Under the direction of the Ambulatory Patient Care Manager, actively works towards Joint Commission compliance.
• Demonstrated experience in responding to a patient emergency.
• 6 months of experience as a Hospital Assistant in a medical practice.

PREFERRED QUALIFICATION
Please list:

• Bilingual or multi-lingual capability
• National Certification as Medical Assistant from recognized program: NCCT, AAMA, CCBMA, or AMT
• Candidates with previous experience in Cadence Scheduling, Registration, and working with Electronic Health Records (e.g., EPIC)
• Candidates with two or more years of Medical Assistant experience

REQUIRED LICENSES/CERTIFICATIONS
Please list:

• CPR/BLS through AHA (including patient assessment and vital signs)
• Certification from an approved Medical Assistant program

POPULATIONS SERVED
Demonstrated ability to provide appropriate care based on the needs of a specific individual, including the patient's age.
Infant Child Adolescent Adult Geriatric
LEVEL 1: Access Med Storage Areas for Cleaning
LEVEL 2: Access & Transport
LEVEL 3: Access, Transport & Stocking
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Anesthesia Technicians
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Hospital Assistants (depending on specific duties; ask HR if unsure)
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Ophthalmology Technician
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Pharmacy Storekeepers
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About Us
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Salary Information
The final salary and offer components are subject to additional approvals based on UC policy.
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html