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Pepsi Customer Service Jobs (NOW HIRING)

Pepsi MidAmerica

Manager In Training (MIT)

Pomona, MO · On-site

Meet and exceed customer service expectations. * Maintain professional relationships with co-workers and customers. * Maintain Pepsi MidAmerica standards, while creating sales opportunities in ...

Pepsi MidAmerica

MIT (Manager In Training)

Paducah, KY · On-site

$45K - $50K/yr

Meet and exceed customer service expectations. * Maintain professional relationships with co-workers and customers. * Maintain Pepsi MidAmerica standards, while creating sales opportunities in ...

New

Pepsico

Territory Sales Representative

Harrisburg, PA · On-site

$72K/yr

... customer service excellence, display execution, and inventory management. * Grow and develop customers in assigned territory. * Monitor and administer a high-level of contract compliance (Pepsi ...

Pepsi MidAmerica

MIT (Manager In Training)

Murray, KY · On-site

$45K - $50K/yr

Meet and exceed customer service expectations. * Maintain professional relationships with co-workers and customers. * Maintain Pepsi MidAmerica standards, while creating sales opportunities in ...

New

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Pepsi Customer Service information

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How much do pepsi customer service jobs pay per year?

As of Jun 14, 2026, the average yearly pay for pepsi customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a Pepsi Customer Service job?

A Pepsi Customer Service job involves assisting customers with inquiries, resolving complaints, and providing information about Pepsi products and services. Responsibilities may include answering phone calls, responding to emails, and coordinating with other departments to address customer needs. Strong communication and problem-solving skills are essential to ensure customer satisfaction. This role may be in a call center, retail environment, or corporate setting, depending on the position.

What does a typical day look like for someone working in Pepsi Customer Service?

A typical day in Pepsi Customer Service involves handling customer inquiries and complaints via phone, email, or online chat, and ensuring timely resolution of issues related to products, orders, or deliveries. You’ll collaborate closely with sales teams, logistics, and warehouse staff to investigate and address customer concerns efficiently. There may also be daily reporting tasks and participation in team meetings to discuss updates or process improvements. The environment is generally fast-paced and dynamic, making adaptability and strong organizational skills essential for success.

What are the key skills and qualifications needed to thrive in the Pepsi Customer Service position, and why are they important?

To thrive as a Pepsi Customer Service professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and proficiency with standard office software are typically expected. Strong interpersonal skills, patience, and a positive attitude help you stand out in engaging with customers and resolving issues. These competencies are crucial for delivering a high standard of support, maintaining customer satisfaction, and representing PepsiCo’s brand positively.

More about Pepsi Customer Service jobs
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Pepsi Customer Service jobs near you
Presells Representative

Presells Representative

PepsiCo Beverages North America

Danville, IL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

PepsiCo rating

7.5

Company rating: 7.5 out of 10

Based on 842 frontline employees who took The Breakroom Quiz

127th of 383 rated food and drinks producers

Job description

Great Benefits. Winning Culture. Growth Opportunities.
Route:Danville, Attica, Covington
  • Professional sales role
  • Medical, vision, and dental starting Day 1 - These offerings are available to full-time U.S. employees, including any eligible family members, domestic partners, and their children. Benefits can vary across location, length of employment, collective bargaining agreement and job status such as part-time or seasonal.
  • Stability -- A Fortune 50 company that continues to grow
Are you hungry to be a part of the World's largest portfolio of billion-dollar food and beverage brands? Then now is the time to explore the opportunities of PepsiCo: what makes you unique makes us better. Together we perform with purpose!

A career at PepsiCo means working in a culture where everyone's invited. Here, you can dare to be yourself. By showing up, you'll have the opportunity to learn, develop, and grow. Our supportive teams can fuel your professional goals to make a global impact. Join us. Dare for Better.
What's different about Sales Relief positions at PBNA?
  • Professional sales role -- this role supports coverage for uncovered routes, territories, and geographies based on business needs
  • Be the face of PepsiCo in your geography, stores, and routes that you support based on business need.
  • Comprehensive benefits package -- Including medical, vision, and dental starting Day 1, plus company-provided retirement benefits, PTO, bonus eligibility, and tuition reimbursement eligibility. These offerings are available to full-time U.S. employees, including any eligible family members, domestic partners, and their children. Benefits can vary across location, length of employment, collective bargaining agreement and job status such as part-time or seasonal.
  • Stability -- We are a Fortune 50 company that continues to grow.
  • Exceptional brand recognition and industry-leading technology to make your job easier.
  • Breadth of customer base from national to local independents.
  • Size and depth of Pepsi portfolio separates us from the competition -- including Pepsi, Mountain Dew, Gatorade, Pure Leaf, Lipton, and Starbucks.
  • Opportunity to gain experience developing others.
  • Robust employee development program -- Build a Career with PBNA.
  • Task variety -- No two days are the same as you support a wide range of customers.
  • Competitive pay, bonus opportunities, and mileage reimbursement.
Here's a bit more about what your job will be. Day to day you will:
  • Be the primary territory salesperson to all account types in the geography you are assigned to for route and or geography coverage, including smaller accounts like convenience and gas stores, small grocery stores, drug stores, and dollar stores, as well as large accounts like supermarkets and mass merchants.
  • Provide an elevated level of professional selling and drive revenue share and profit growth by owning and managing communications with Store Owners, Store Managers, and other potential buyers.
  • Manage all aspects of sales in all small format and low-volume accounts, including upselling, writing new orders, and managing inventory as contracted with each customer, as well as offering support as needed.
  • In large format and higher-volume accounts, drive incremental selling initiatives while influencing and leading collaboration with a team (called a pod) of Merchandisers, who will serve as primary in-store service execution providers.
  • Develop and motivate a team of Merchandisers on accurate and timely order submission, customer service excellence, display execution, and inventory management.
  • Grow and develop customers in assigned territory.
  • Monitor and administer a high-level of contract compliance (Pepsi's Customer Development Agreement), specifically in small format accounts.
  • Communicate incremental displays sold and product needs in large format accounts to Merchandisers to ensure they prepare for their installation, build, and/or management.
  • Provide superior customer service and cultivate strong relationships with customers to develop the sales strategy associated with each customer.
  • Execute local and national marketplace initiatives and promotions to build brands and maximize brand performance.
  • Collaborate closely with Key Account Managers, Territory Sales Leads, and Merchandisers to target incremental selling opportunities and drive Key Performance Metrics (e.g., Revenue, Share, Waste, and Profit).
  • Effectively sell small format annual Customer Development Agreements, holiday promotions, and various initiatives with key customers.
  • Ensure that product is available, rotated, and priced appropriately.
  • Be flexible and work a schedule that includes early mornings (e.g., 4 am) and may include evenings and/or weekends.
  • Periodically lift up to 40 lbs. while performing work activities.

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About PepsiCo

Sourced by ZipRecruiter

PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated $86 billion in net revenue in 2022, driven by a complementary beverage and convenient foods portfolio that includes Lay's, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.

Industry

Food and drink manufacturing

Company size

10,000+ Employees

Headquarters location

Purchase, NY, US

Year founded

1965

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